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Brighton Ford - Service Center

Brighton, MI

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41 Reviews

41 Reviews of Brighton Ford - Service Center

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September 25, 2019

Lack of communication between Dealer and Warranty Service My F350 has been at the dealership since Sept. 4th 2019 and today is Sept. 25th. I keep getting excuses from service and the Ford Warranty is saying More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Willis
March 04, 2019

Fixed my Kia What a great experience. They fixed my Kia, provided me with a loaner, returned my car cleaner than when it was dropped off. Customer service at its b More

by Jmeade0924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wasdyke
Mar 04, 2019 -

Brighton Ford responded

We love hearing reviews like this! Thanks for the kind words about our Body Shop and please let us know if we can do anything for you now, or in the future.

July 25, 2018

Would not recommend. Little kid next-door could’ve painted my car better than this dealership. Also asked when we picked up our 2018 Mustang, Why there was over 42 miles More

by WHEELS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Wasdyke, Jerry Stewart
Jul 26, 2018 -

Brighton Ford responded

Sorry to hear that you felt your experience wasn't satisfactory at our dealership. We would love to talk to you and figure out how we can rectify this. Without your name and phone number we are unable to contact you, please send your contact information and name to janton@brightonford.com so we can talk with you. Thanks and have a great day!

March 03, 2018

They didn't have time to perform the work. I set up an appointment to drop my service van off for a minor recall issue. It was dropped off at 7 a.m. as arranged. I received a call it approximat More

by Daniel Martin
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gary Askins
Mar 16, 2018 -

Brighton Ford responded

Hi Daniel, Thanks for sharing your experience with us! Sorry to hear that we weren't able to look at your van in timely matter. We try our best to get to every vehicle, if you would be kind enough to give us another chance to prove it we would greatly appreciate it. Thanks again and have a great day!

August 05, 2017

Service Wanted and was denied Your service person told me that she wanted me to make an appointment, She did not ask me if I could wait. I arrived there at 8:30AM as I have done fo More

by derfsr1ami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not known?
Aug 07, 2017 -

Brighton Ford responded

Hello Fred, Sorry if our new policy caused an inconvenience to you. We have been listening to our customers and they have requested that we take appointments for oil changes so that they do not have to wait so long once they get here. We have just recently changed the policy and are trying to get the message to all of our customers as soon as possible via Facebook, our website and word of mouth. We sure hope that you understand and hope to save you time on your next visit! If you would like to talk to our Service Manager about our new policy please reply here or send us an email to janton@brightonford.com. Thanks for understanding and have an excellent night!

March 06, 2017

3 1/2 hour wait for oil change? I have two free oil changes for them, but won't be using them if they always say 3 1/2 to 4 hour waits. They also do not take reservations, I wonder More

by Fordlover
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service writer
Jun 16, 2017 -

Brighton Ford responded

Thanks for letting us know about your experience at our dealership. We have made many improvements to shorten wait time for oil changes in the last 3 months and would love to see you back at our dealership. Have a great day!

May 24, 2016

Service Brought in commercial vehicle on Monday at 3pm for scheduled service and some minor repairs. As of 4pm Tuesday they had not even started the service, More

by Fleettruck99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean
Jun 16, 2017 -

Brighton Ford responded

Thanks for taking your time to review our dealership and sorry to hear about your bad experience here. We can assure you that we have been making many changes to improve our service department so issues like this don''t ever happen again. We would love to have you back to give us another chance and if you would like to talk to anyone about your experience, please send an email to janton@brightonford.com.

March 28, 2016

Service Brought my truck in for simple service of new fuel filters. Service people put them on wrong started sucking all kinds of stuff into injectors and rui More

by Smitt123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager & director
November 03, 2015

Worst Service... Final update. My 2015 Mustang gt broke down on the highway 4.5 weeks ago. I had it towed to Brighton Ford. 3weeks and several complaints to Ford motor company. My c More

by Chris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dean (Service) Troy (Service manager)
October 09, 2015

Brighton Ford Collision Center This review is for the collision center! A little back story before I get to Brighton Ford. I'm almost 8 months pregnant and my husband and I dec More

by heatherevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wasdyke
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