Brighton Ford - Service Center

Horrible service This is the most unprofessional group of service writers and management I have ever had the dis-privilege to deal with. I had recall work to be done This is the most unprofessional group of service writers and management I have ever had the dis-privilege to deal with. I had recall work to be done on a vehicle, I got my e-mail confirming the type of work to be done, the date the work was scheduled to be done, and a cheerful "we look forward to seeing you" note from the department of service manager Troy Willis. So the day before the service appointment I contacted the parts department to confirm the parts would be ready for the recall work as scheduled. Then I talked directly to the service writer assigned to my service Cody Collins. I was assured that everything was ready to go and all would be taken care of. Day of service: The vehicle is taken to the dealership and we are told that there is no record of a service reservation, the parts are not there and Cody Collins is no were to be found. This is the second time I have had to deal with Mr. Collins and believe me if you get his as a service writer you will want to request someone else! Never again will we do business with these people. This was not our first service problem here , there are 2 more instances of poor after sale service that I do not have the time to go into detail about. Save yourself the headache and find a better Ford dealership to buy your vehicle from that has an outstanding service department, Brighton Ford in Brighton MI is not that place. I gave them 1 star because the sight wouldn't allow me to rate them zero stars More

Won't honor ext warranty they sold me I purchased a 72mon/125k mile extended warranty for a used vehicle in 2011. My signed contract says it expires is 9/2017 however Brighton Ford says it I purchased a 72mon/125k mile extended warranty for a used vehicle in 2011. My signed contract says it expires is 9/2017 however Brighton Ford says it doesn't matter what my signed contract says, they say their records are correct and wouldn't honor the extended warranty. More

worst car service experience ever Unprofessional, refuse to honer warrenty after you buy it, don't return phone calls. If there is something wrong that is covered under warrenty they w Unprofessional, refuse to honer warrenty after you buy it, don't return phone calls. If there is something wrong that is covered under warrenty they will tell you they can't find anything wrong after having my car for a week! First and last ford I will ever buy...GM...all vehicles now recalled ...and everyone still screaming buy American. When the big 3 can produce a quality vehicle and treat customers with respect even AFTER the sale is done...maybe then they will see a turnaround. Til then Brighton Ford, Mike, Rex in service can kiss my *as! More

Excellence Justin was so helpful and was absolutely awesome, I have not had a better expirence anywhere else! He helped explain what I needed done and what was g Justin was so helpful and was absolutely awesome, I have not had a better expirence anywhere else! He helped explain what I needed done and what was getting done, thank you so much, and sorry my review is late! More

Dissastisfied Customer I am a dissatisfied customer. I had work performed on my vehicle in the service department at Brighton Ford. I now have an issue with the car that was I am a dissatisfied customer. I had work performed on my vehicle in the service department at Brighton Ford. I now have an issue with the car that wasn't even a problem when I brought the car in. I have taken the car back twice and the issue is still unresolved. I was told that the issue could cost between $200-300 for them to fix it, but again the problem didn't start until I got the vehicle back from them the first time. When I tried to voice my concerns to the service manager Rex about it. He was cold and not compassionate and barely made eye contact with me when I told him that I wasn't satisfied and I wouldn't be bringing my vehicle back. He acted like he didn't even care and he had better things to do. I was so upset I left his office in tears. I wish I would have never taken my vehicle to Brighton Ford Service Department. I now have to take my vehicle somewhere else to get fixed properly after spending $800. I would like to say that Troy, Lisa, and the cashier gave excellent customer service and I appreciate their efforts and hard work. More

I generally go on Saturday's and the service is as I generally go on Saturday's and the service is as good or better than expected. I was surprised that the wait time was within one minute of what I w I generally go on Saturday's and the service is as good or better than expected. I was surprised that the wait time was within one minute of what I was promised at arrival. I have always had good experiences there. More

I have a Ford Edge which is my first Ford car that I have personally owned. I have owned a car for over 40 years. The dealership is clean, the people are friendly, and the waiting area has many amenities. personally owned. I have owned a car for over 40 years. The dealership is clean, the people are friendly, and the waiting area has many amenities. As I enter the service area, I am immediately greeted and the service order is written up. In the waiting are, I have internet access and coffee available in comfortable surroundings. My only complaints are the cable doesn't carry any ESPN stations or the BIG network and sometimes service seems to take too long for the work done. More

I have had many brands of cars over the last 30 years and dealt with many dealerships and dealership service centers -- many considered higher-end brands and dealerships; however, I would highly recommend Br dealt with many dealerships and dealership service centers -- many considered higher-end brands and dealerships; however, I would highly recommend Brighton Ford as they are hands down my favorite. At Brighton Ford, it's all about their wonderful staff. At Brighton Ford, I have experienced some of the most helpful, friendly, and gracious salespersons of any dealership I have visited in the past. In fact, I bought my Ford based on the help and friendliness of the sales person who promptly met me when I entered the dealership and gave me his undivided attention until I made my decision. For me, its as much about my contact and relationship with my saleperson and with the dealership as it is about the car. I guess you could say I am picky about who I will be dealing with once I purchase my car. Brighton Ford has not disappointed. What impressed me initially was how well my salesperson knew the details of each and every car on the lot and how knowledgeable he was about the features of all the vehicles offered for sale. Once I bought my car he took a great deal of time going over all the mechanics and features of the vehicle I bought. He even took his time to help me set up and sinc my blue tooth phone to the system in my new car (I would never have figured it out on my own). Such individual attention is something I really appreciated and is what sets Brighton Ford apart from others. Additionally, the service center at Brighton Ford is impressive, and very accommodating. They are very courteous and explain everything in detail. All work was explained before anything was done to my car. I am always treated like a Queen when I go in for service, even if I am only there for an oil change. When pulling into the service area, I am always addressed without wait. The service waiting area is very clean and comfortable (and they make great coffee). There is comfortable seating with TVs and magazines to occupy you until your service is completed. If you are thinking about purchasing a new car, even if you have not considered a Ford, you should take the time to visit this dealership and check out what they have to offer -- you won't be disappointed. More

Friendly courteious service, but a little unorganized. Was told 3 different people had the paperwork, found who had it, than waited 10 minutes for keys which one person had the entire time. All was well Was told 3 different people had the paperwork, found who had it, than waited 10 minutes for keys which one person had the entire time. All was well and care is ifine More

We have been customers of Brighton Ford for many years. They are continually reviewing and improving their service department to reduce the time the client waits for service to be completed, to provide a c They are continually reviewing and improving their service department to reduce the time the client waits for service to be completed, to provide a comfortable waiting room environment, to provide timely and accurate information and to improve the technical performance of service. The service advisors, shop foreman and mechanics function as a team to make sure that client concerns are quickly addressed. The dealership also provides discount coupons through US mail and their web site to help reduce service cost. Our most recent experience was for a 90,000 mile maintenance on a 2008 Ford Expedition EL. We were pleased with all aspects of that visit. More