Brighton Ford - Service Center

The Brighton Ford Dealership.....Every time I want to have a quick maintenance service done, they get me in when I arrive...usually takes about an hour for regular oil change and tire rotati I live in t have a quick maintenance service done, they get me in when I arrive...usually takes about an hour for regular oil change and tire rotati I live in the Ann Arbor area and I am not so luck to have the same experience close to home.on I now take both my Ford Taurus and Ford Flex to Brighton for service. Staff is friendly and trustworthy. Once I had a problem after the dealership and my Flex stalled...they came right away to pick me up and take my flex back to the shop....I was glad no hassle and problem was addressed immediately. I would recommend to anyone that takes vehicles to dealerships for service. Prices are on average with Ford dealerships i have been to, but I always get in and out quickly, and I have not be made to feel like they were trying to sell me more than what the vehicle needed. If that changes, I will revise my review. More

overall experience very good , had to wait a little longer than expected upon arrival to be addressed, quality of service very good, price of service very reasonable longer than expected upon arrival to be addressed, quality of service very good, price of service very reasonable More

I love Brighton Ford they are so nice and respectful. They get things done fast for you, and know your time is valuable. The employees are also very nice to you. They get things done fast for you, and know your time is valuable. The employees are also very nice to you. More

I gave the rating of 5.0 becuase of the immediate greeting I received and the treatment I received during, before, and after my service appointment. The estimated 1.5 hours and it only took 1 hour a greeting I received and the treatment I received during, before, and after my service appointment. The estimated 1.5 hours and it only took 1 hour and all my issues were resolved. More

I took my car in for an oil change and was so happy with the service. Everyone was friendly and the service was excellent! I would definitely recommend it to my friends and family. the service. Everyone was friendly and the service was excellent! I would definitely recommend it to my friends and family. More

I was approached quickly. The tires and brakes were also checked, which is rarely done at other places. Also, there was a windshield repair place that fixed the nicks in my windshield. Just a great experi checked, which is rarely done at other places. Also, there was a windshield repair place that fixed the nicks in my windshield. Just a great experience. More

We are always in a hurry aren't we? That's a fact of life. I went to Brighton Ford to get an oil change recently fully expecting to need to occupy myself in the Customer waiting area for an hou fact of life. I went to Brighton Ford to get an oil change recently fully expecting to need to occupy myself in the Customer waiting area for an hour or more. I was out of there in 30 minutes and happily went on my way. I really appreciate the friendly, fast service and the fact that Brighton Ford is respectful of my time. More

Below is what I wrote for the dealer I tool to the car to that fix my issue where there dealesrhip could not. I am so mad I urchase this car from them now, BUT never fear I will never buy anything here again that fix my issue where there dealesrhip could not. I am so mad I urchase this car from them now, BUT never fear I will never buy anything here again, parts, servcie work body work or cars. Oh did I mention I have 4 kids coming into age that will need cars and service work. Suck on it Brighton Ford. Issue with a 2012 focus that the dealer I bought it from had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under warranty and to date has had no issues at all. Great service work and over all great dealership. During the stay we walk around of course and everything was clean and employees where all very nice to wrok/talk with. More

I have $5 part for 30 days when I call to find out when it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned. Why is it another Ford deal it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned. Why is it another Ford dealer had the part in less than 24 hrs? More

I have several complains about my experience in Brighton Ford and Mercury dealership. 1. I had a noise in front drive. They claimed that tire rods were bad and they fixed it, but the noise is still there.( Ford and Mercury dealership. 1. I had a noise in front drive. They claimed that tire rods were bad and they fixed it, but the noise is still there.(covered by warranty) 2. My check engine light was on. They said that my Michele's EGR and spark plugs were bad. Warranty did not cover that so i did not agree them to fix it. They charged me $96 for checking it out. I asked my own mechanic what takes to find that out and it takes just a simple computer scan, it takes couple minutes(Autozone would o it for free.)When i told it to Travis Siegal and asked him how long did it take to find this problem his answer was "it doesn't meter how long did it take 30 minutes, 45 minutes.. that's what we do in here." After all I bought EGR, my mechanic was about to change it, but he did not because it was still good. All my car needed to fix this problem was spark plugs and wires. 3. I asked to check my inside light on driver's side because it works just sometimes, but they did not touched it. 4. Travis Siegal did not call me even ones to let me know about my vehicle, all the times I talked to him on the phone I called him, he promissed couple times to call me back but he never did. Each time he kept promising me to give my car back the next day. I got my car back in 10 days and that messed up my plans. Also I could say that he was rude. Problems with my vehicle which i got after i got it back from dealership, but didn't have before i took it there: 1. Front speaker makes weired noise 2. Inside heating works just on high otherwise blows cold air 3. My tire was low an air. This is not a big deal, but COME ON it has the light for that and I did not take my car to some random "garage boy" All these 3 listed above cannot be proven but it is very suspicious to me. In conclusion I feel overcharged for job like that. My experience was awful, I am never coming back again and definitely I will not recommend this dealership to anyone. More