Brilliance Honda of Crystal Lake - Service Center

Quick service, great employees I only went for an oil change this time and I was out of there in no time. Comfortable waiting area, pleasant customer service, gave me a coupon, expl I only went for an oil change this time and I was out of there in no time. Comfortable waiting area, pleasant customer service, gave me a coupon, explained what needed to be done in the near future but didn't push me to do it right away. I go there regularly. More

TAKES CARE OF ALL YOUR NEEDS. BRILLANCE HONDA MAKES YOU FEEL LIKE YOU ARE PART OF THEIR FAMILY. MIKE HOUSTON AND WARREN CHOE HAVE ALWAYS BENT OVER BACKWARDS TO TAKE CARE OF NEEDS A BRILLANCE HONDA MAKES YOU FEEL LIKE YOU ARE PART OF THEIR FAMILY. MIKE HOUSTON AND WARREN CHOE HAVE ALWAYS BENT OVER BACKWARDS TO TAKE CARE OF NEEDS AND PROBLEMS. More

Good service! The service reps check my vehicle and they keep me up on what needs work. Completes work on time. Also love the complimentary coffee and popcorn! The service reps check my vehicle and they keep me up on what needs work. Completes work on time. Also love the complimentary coffee and popcorn! More

Great service! We have always been pleased with the service department. They are timely in getting work done and helpful in prioritizing services needed. Being a on We have always been pleased with the service department. They are timely in getting work done and helpful in prioritizing services needed. Being a one car family, we appreciate the loaner car available while services are being performed. We are also thankful to go to a dealership we trust. More

Excellent service from Jeff in the service dept. kept me informed of the process the entire time they had the vehicle. also let us use loaner until work was do service from Jeff in the service dept. kept me informed of the process the entire time they had the vehicle. also let us use loaner until work was done. Thank You More

SSS review I am a honda's client for 3 years. Starting from buying the Honda Accord on the Brilliance Honda dealership I higly rate the service, courtazy, profe I am a honda's client for 3 years. Starting from buying the Honda Accord on the Brilliance Honda dealership I higly rate the service, courtazy, professinolizm, convinience and politeness of everybody working there. Complete satisfaction is my expqrience with the dealership and the service they provide for my car. This is the right dealership i would recommend to use their service to everybody More

Professional The service department handled my issue very professionally and courteously. I was only there for a short time and they needed to keep my vehicle ove The service department handled my issue very professionally and courteously. I was only there for a short time and they needed to keep my vehicle overnight so they gave me a loaner car to drive in the meantime. The next day, my vehicle was ready and I picked it up after work with no issues. My vehicle is running great again. More

In and out in 45min I arrived at the appt. time and was out within 45min. Everything was explained to me. They came to me before replacing filters that were not planned I arrived at the appt. time and was out within 45min. Everything was explained to me. They came to me before replacing filters that were not planned on at time of appt. The waiting area is clean and plenty of room to sit, watch TV or use ipads or other devices. Coffee and tea, water, are complimentary. Restrooms are always clean and attractive. The employees are always pleasant and considerate. More

Personable I continue to go back to Brilliance Honda (where I also purchased my car) because of their personable staff and service. Everyone at Brilliance Honda I continue to go back to Brilliance Honda (where I also purchased my car) because of their personable staff and service. Everyone at Brilliance Honda are welcoming. When I am there for an oil change the service department comes and gives me an update on my car and any work that should be done. I receive a printout to take with me for future reference. Brilliance Honda also washes your car for free when it is serviced and often gives discounts for the work that is being done. The waiting area has coffee, water, etc., and popcorn. Seating is comfortable and offers 2 different TV's to watch. The service waiting area is also always clean. More

great and on time service great and on time / good price / good service hours for my schedule / washed auto / service manager went over any future work which needed to be prefo great and on time / good price / good service hours for my schedule / washed auto / service manager went over any future work which needed to be preformed. More