Bristol Honda

Extremely Disappointing Experience — Poor Communication, Hidden Issues, and No Accountability I made first contact with Bristol Honda in Bristol, TN on 2/25/25 about a used truck, and it wasn’t delivered Hidden Issues, and No Accountability I made first contact with Bristol Honda in Bristol, TN on 2/25/25 about a used truck, and it wasn’t delivered to me in South Carolina until 3/12/25. Nearly every step of this deal happened only because I followed up — the dealership rarely, if ever, communicated with me proactively. The lack of communication was the biggest issue in what turned out to be the most frustrating and disappointing vehicle purchase I’ve ever experienced. After being convinced to use their financing (instead of my own) in order to save $1,000, they pulled my credit but didn’t “load the deal” for over a week. I had to continually chase down answers with no accountability from anyone involved. I specifically told them I needed a blind spot detection system due to the trailer I haul. The first thing I saw when I started the truck on delivery day was a **blind spot detection fault** and a **cross-traffic fault**. I asked for a walk-around video before purchase, which I later realized was **carefully framed to hide damage** that would likely have been deal breakers. Repeated requests for photos of the underside of the truck were ignored. There were **blemishes, rust, broken welds on the brush guard, peeling tint, and paint issues**—none of which were disclosed. Even worse, the truck was filthy: old mud under the vehicle, deer corn in the bed, and **debris shot out of the A/C vents** the first time I turned it on. Clearly, it hadn’t been properly detailed or cleaned. I sent a video of the issues to the salesman and manager the day after delivery. When I brought up the blind spot fault, they told me to take it to a Ford dealer. I even offered to use my ASE-certified independent mechanic to save them money, but they refused. Scheduling with Ford took time due to recall backlogs, and Bristol Honda never confirmed a rental or offered a loaner. I took time off work and **paid $244 out of pocket for a diagnostic**, only to find **the blind spot system components were completely missing**—something that should have been disclosed or discovered *before* selling the truck. Despite being told multiple times that I’d hear back from a manager, I didn’t. Promises of rental reimbursement, warranty options, or follow-up calls went unfulfilled. I had to **beg them to fill the gas tank** more than halfway and **am still waiting on the refund check for my trade-in**. Today is 4/29/25. I’ve contacted them again and was told (once again) that my concerns were passed to a manager — but still, no response. This dealership, under the Umansky Automotive Group, absolutely failed to deliver a trustworthy and transparent buying experience. **They hid major issues, failed to follow through on promises, and left me with a truck missing key components.** **Do NOT buy from this dealership** — especially if you’re an out-of-state buyer relying on honesty and good faith. Umansky should seriously reevaluate the promises they make to their customers. More

Everyone there is very friendly. The salesman was very patient as I had a lot of questions. But my son, a car that day. The salesman was very patient as I had a lot of questions. But my son, a car that day. More

This place is over priced on everything they have to offer, I would definitely shop around and get price check at other dealerships before you purchase anything from this place!!! offer, I would definitely shop around and get price check at other dealerships before you purchase anything from this place!!! More