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Brookfield Chrysler Dodge Jeep Ram
Benton Harbor, MI
734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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734 Reviews of Brookfield Chrysler Dodge Jeep Ram
April 22, 2026
Promised services were not done. No call backs. Take your money then you are nothing to them. Been trying to get service on vehicle for a month to fix problem they supposedly service No call backs. Take your money then you are nothing to them. Been trying to get service on vehicle for a month to fix problem they supposedly serviced. Four wheel alignment was said to be done took elsewhere, out of alignment so bad it didn't register on computer. Still waiting on call back. Never again. More
by bkg
Employees Worked With
Tony Polley, John Pleyer
April 22, 2026
Their word means nothing. Will say anything to get business. If it isn't in writing it doesn't happen. For service, my truck sat in excess of one week a couple times for appoi Will say anything to get business. If it isn't in writing it doesn't happen. For service, my truck sat in excess of one week a couple times for appointments while no one knew why it was there. Charged me 200.00$ for a permanent plate I already had, and charged me for the transfer. Was told my truck had a warranty by 3 different people who actually checked, only to find out later it had none and they couldn't even work on it. Bite me. More
by wass
Employees Worked With
Don't remember
April 16, 2026
We had a great experience initially with Brookfield. The team did an excellent job helping us find a beautiful vehicle and worked with us to get a great deal. Our salesman was friendly, upbeat, and the The team did an excellent job helping us find a beautiful vehicle and worked with us to get a great deal. Our salesman was friendly, upbeat, and the staff even stayed about three hours past closing to finalize everything, which we truly appreciated. However, the experience after the sale was disappointing. We were asked to bring the vehicle back the next morning for detailing and to have the gas tank filled. Because I had to work, my wife arranged for a babysitter to make the trip. When she arrived, she was told they were too busy and to come back later that afternoon—but that never ended up happening. When she did return, the vehicle still wasn’t properly handled, and the dealership only put $30 worth of gas in the tank—just over a quarter tank. In my experience, dealerships typically provide a full tank with a purchase, so this was frustrating. On top of that, my wife had to arrange another babysitter and spend additional time going back again just to get the car cleaned the following day. I’m not trying to be overly critical, but when commitments are made and not followed through, it leaves a bad impression. It felt like once the paperwork was signed, we were no longer a priority. I hope Brookfield can improve their follow-through after the sale, because the buying experience itself was excellent. More
by Metz
Employees Worked With
Minnesota Mike, Tony Polley
January 26, 2026
Good service, friendly and upbeat. Worked well together. I was satisfied with the vehicle I purchased and the extra effort made to help. Worked well together. I was satisfied with the vehicle I purchased and the extra effort made to help. More
by Adreanne
Employees Worked With
Anthony Hopkins
January 06, 2026
First car I wanted to look at was not able to be located, therefore unavailable. Second car salesman refused to consider lowering the price even tho we together discovered the fabric covering the undercarria therefore unavailable. Second car salesman refused to consider lowering the price even tho we together discovered the fabric covering the undercarriage was ripped and gaming. I was told it wasn’t an option, prices are absolutely non negotiable. After that frustration I went through with purchase- and that alone took almost 2 hours. I waited forever and had no idea what I was waiting on half the time. I came in with a preapproval check from my bank and a down payment, the finalizing should have been quick and painless. I do not see myself returning for my future auto purchase! More
by amber.tebbens
Employees Worked With
Noel, John Pleyer
December 26, 2025
D. Thompson is amazing! He got me in and out and made sure that I was leaving with what I wanted. Made my wife Christmas. So polite, courtesy and patient. Glad I've purchased there! Thanks much!!! sure that I was leaving with what I wanted. Made my wife Christmas. So polite, courtesy and patient. Glad I've purchased there! Thanks much!!! More
by lashawnbrownlee
Employees Worked With
D. Thompson
October 20, 2025
Brookfield addressed our needs efficiently and accurately. They searched for the vehicle we were looking for and delivered it with a fair price. The whole process was easy and we got exactly w accurately. They searched for the vehicle we were looking for and delivered it with a fair price. The whole process was easy and we got exactly what we wanted More
by Jackstone
Employees Worked With
John Pleyer
August 14, 2025
Letter of Appreciation for Exceptional Customer Service Brookfield Chrysler Dodge Jeep Ram 1845 Pipestone Benton Harbor, Michigan 08/13/2025 Dear John Pleyer, I want to extend my heartfelt gr Service Brookfield Chrysler Dodge Jeep Ram 1845 Pipestone Benton Harbor, Michigan 08/13/2025 Dear John Pleyer, I want to extend my heartfelt gratitude for the exceptional care, genuine concern, and outstanding customer service you recently provided to my sister-in-law. This was not the first time you have assisted us—in fact, it was the second. On both occasions, when we presented you with a problem, you responded positively and assured us that a solution was possible. Thanks to your efforts, our crises were resolved each time. I sincerely hope you will share this message with your upper management team, as I wish to highlight your dedication. In a time when customer service and appreciation seem rare, you continue to embody both qualities. Twice, you have gone above and beyond our expectations to lend a helping hand. Thank you for your kindness and commitment. Willard Lewis Jr San Antonio, TX 78109 More
by willard.lewis
Employees Worked With
John Pleyer
