Big City Mitsubishi

The two workers there at the Volkswagen repair center, a tall, black guy at the desk, and a short Hispanic guy who was the mechanic, repeatedly sent me on 40 mile trips in order for my catalytic converter t tall, black guy at the desk, and a short Hispanic guy who was the mechanic, repeatedly sent me on 40 mile trips in order for my catalytic converter to pass inspection - or so they told me. When they told me to go on a third 40 mile drive after my car failed a second time, I instead drove 1 mile to a different inspection center and passed inspection without issue. The mechanics at the other site laughed at the ridiculousness of your workers suggestion and incompetence. More

Our car was towed in with a punctured tire. The first person I spoke to was a man named Maurice Coaxum who signed me in and told me what steps they would be taking to assess the damage and repl The first person I spoke to was a man named Maurice Coaxum who signed me in and told me what steps they would be taking to assess the damage and replace or repair the tire. He was calm, patient, and exceptionally courteous. Over the next few hours, he brought us up to date on what was occurring and next steps. His demeanor never changed even as the business around him was heavy. We had an excellent experience and would highly recommend this establishment. More

I was treated with respect and professionalism. The service was done quickly as well. Very appreciative. The service was done quickly as well. Very appreciative. More

Service was super fast. Was in and out by lunchtime. Highly recommended for speed and professionalism. Was in and out by lunchtime. Highly recommended for speed and professionalism. More

Service was good wait was I little bit long but I got my car back and everything was working fine so I’m glad for that car back and everything was working fine so I’m glad for that More

They have a welcoming atmosphere when you enter there facility and it doesn’t matter what time of the day. facility and it doesn’t matter what time of the day. More

I appreciate the communication and updates on the service as I waited. The explanation of what was done and what was needed for my car. as I waited. The explanation of what was done and what was needed for my car. More

Quick and fast easy service. Processional as well. Helpful with answering all my questions. Will use them again Processional as well. Helpful with answering all my questions. Will use them again More

Very bad services. .. Not provides services.. Cars have manufacturing default and they dont fix it... .. Not provides services.. Cars have manufacturing default and they dont fix it... More

Whoever manages the building itself deserves a 1-star rating - not the staff. The service center needs a new roof and some plumbers - after the storm they will need someone for flooring and to address fl rating - not the staff. The service center needs a new roof and some plumbers - after the storm they will need someone for flooring and to address flooding in the offices...I don't know if they rent this space or own it, but it is not in safe condition I went on July 31 when it rained and I am not even sure this place can be open today, August 31. The main entry for service had no working lights when I arrived, before the storm and flooding (though people were actively working to determine why the lights did not work), but as the storm progressed, there was a leak through main service entry roof and someone knew to have a trash can in the center to catch the water from the leak. However, the storm was leaking through a massive hole in the roof, almost as if the roof was missing - maybe it leaked less before, but this was no surprise. The surprise to me is the service center literally collapsing and flooding around us in the waiting area when the storm hit, around 3:45PM. The bathroom ceiling collapsed while we were in the waiting room and there was a waterfall through the ceiling and walls from the storm outside. The service waiting area, service counters and offices were actively flooding and the service center itself was flooding from no drainage. Water crept across the floor inch by inch and one of the two exits (the exit to the service floor) was flooded at least ankle high where people could not pass. I was called to pay my invoice and to pay I was ushered to the office manager whose office is directly next to the flooded service floor. I paid my invoice as her office began to flood and tried to wait patiently and be supportive as she organized dozens of sheets of paper while simultaneously panicking from watching the water steadily approaching and entering her office. At one point she dropped the papers and was frantically trying to pick them up before the water reached them. I asked if I could help her and helped by moving four cardboard bank boxes from the floor to the top of her desk so they wouldn't be destroyed. By the end of the transaction, it was impossible for her to exit her office without being wet. The office was flooded and the service center waiting area was nearly halfway flooded from the bathroom collapse. The place needs a new roof, probably new flooring, new plumbing/bathroom restoration, and to address the drainage (by the time I left, the service center flood was expanding to a second drain, closer to the main service entry/exit. However, I commend EVERYONE working there who managed to keep a positive attitude and maintain professionalism despite things literally falling apart and flooding around them - the people on deck at the service center get FIVE STARS. I feel like someone at corporate needs to hit the staff members off with a nice stipend or some form of compensation - as well as the clients who were waiting there, paying to have their vehicles serviced - while enduring such safety concerns. More