Brooksville Ford

Brought my car in for a minor problem. Work was done in about 2 hours and was done under warranty. Have never had an issue with service here. Brandy always takes good care of us! Work was done in about 2 hours and was done under warranty. Have never had an issue with service here. Brandy always takes good care of us! More

Tried auto nation ford for the first time, I am very impressed with their customer service and service alike. I will definitely be going back and make them my permanent dealership for my vehicle. A 2017 impressed with their customer service and service alike. I will definitely be going back and make them my permanent dealership for my vehicle. A 2017 Ford Mustang. More

Hands down the best ford dealership around, Allen in the service department goes above and beyond to make sure u are taking care of and feel at home !! service department goes above and beyond to make sure u are taking care of and feel at home !! More

I have always had issues with this dealership. They usually have your vehicle for 3-7 days even for the simplest of repairs. They don’t call you when parts arrive or have any idea of when they can They usually have your vehicle for 3-7 days even for the simplest of repairs. They don’t call you when parts arrive or have any idea of when they can get them. On this trip I went in to see about getting 5 of our company vehicles scheduled for warranty repairs. As I entered the service dept there were 5 workers behind the counter, 1 was on the phone, 2 were typing on their computers and 2 were just standing there. All but the 1 on the phone knew I was standing there and was the only customer standing there and not one acknowledged me with a greeting or we will be with you in a minute, nothing. I gave them a fair amount of time to do something but it became obvious that’s they had no concern that I was waiting. I don’t know why I keep trying to get anything done at this dealership, other than they are the closest, for years when it’s obvious they just don’t care about their customers. The fact that I was the only customer there tells me that a lot of other people have had the same experiences. More

Sale was rushed to meet month end. A funds transfer was necessary as I wrote a check for the purchase. We requested a delay in depositing but that is not possible. Should have walke A funds transfer was necessary as I wrote a check for the purchase. We requested a delay in depositing but that is not possible. Should have walked away More

excellent service for 13 years. Don Always takes care of my Lincoln , always with the greatest of care . this time it is my Bronco , The tech is knowledgeable and the vehicle is alw Don Always takes care of my Lincoln , always with the greatest of care . this time it is my Bronco , The tech is knowledgeable and the vehicle is always clean when done. Always AutoNation in Brooksville. Thanks More

I WAS VERY PLEASED WITH THE SERVICE AND DON MY SERVICE MANAGER. I WILL BRING MY F150 BACK FOR SERIVICE AGAIN. MANAGER. I WILL BRING MY F150 BACK FOR SERIVICE AGAIN. More

Always great service with chip. He is courteous and knowledgeable and doesn't push for added extra service unless really necessary He is courteous and knowledgeable and doesn't push for added extra service unless really necessary More

Nate Haley is the reason I've bought 5 vehicles from Autonation Brooksville! Nate is great to work with and is always available when needed. Autonation Brooksville! Nate is great to work with and is always available when needed. More

The service is fine when you can actually get an appointment. Tried for about 2 weeks calling and leaving VM's about appointment for recall repair on vehicle. Even called manager and left VM and of appointment. Tried for about 2 weeks calling and leaving VM's about appointment for recall repair on vehicle. Even called manager and left VM and of course no return call. This actually is not a new problem; I have used their service department for over 15 years and always difficult to get someone to answer phone. Press number for service on message robot and call will continually circulate with no one actually picking up phone. If another dealer was closer, I would have switched years ago due to this. Manager needs to address this and also return messages from customers. This is not a new issue and I have heard other people complain about telephone service. I get emails all the time about buying a new vehicle there, but they can't answer the phone so didn't get my last vehicle there. That is basic customer service. More