Brown European Imports

The dealership was friendly, honest and gave me a great deal on the new car and for my trade-in. The salesman, Jamie Nicolaison, was very good to deal with and he kept me up-to-date on the status of my sp deal on the new car and for my trade-in. The salesman, Jamie Nicolaison, was very good to deal with and he kept me up-to-date on the status of my special order car. More

As I entered the dealership, I was very impressed at the way the salesman - Jamie Nicolaison approached me - he was very friendly and energetic – and said that his goal was to satisfy me and to make me happ way the salesman - Jamie Nicolaison approached me - he was very friendly and energetic – and said that his goal was to satisfy me and to make me happy. The dealership did not have the color of the car that I wanted, Jamie and his supervisor (Michael) made me feel very comfortable that they will get me the color through dealer-swap service and they did. Whereas, some dealers would try to brainwash customers to buy what is available on their lots at that time. The price of the car was reasonable and it has all options and color that I desired. I will give Brown Mercedes an A+ More

This is my fourth mercedes purchased from Brown's. Excellent customer service from the ordering process to the delivery of my beautiful new C63 AMG. Looking forward to working with Bill Little for my Excellent customer service from the ordering process to the delivery of my beautiful new C63 AMG. Looking forward to working with Bill Little for my fifth mercedes. More

I have been a customer of this Dealership for over 10 years and Mike is the best Service manager I have ever had the pleasure of meeting. He is honest and does not try to push unneeded services on you. years and Mike is the best Service manager I have ever had the pleasure of meeting. He is honest and does not try to push unneeded services on you. I have owned cars for over 40 years and regretfully can not say the same about others. Currently, I own a Honda (from the same family of dealerships) and a BMW. Over the years, my wife and I have owned Toyota's, Fords, Dodge, etc and can not say the same about those service departments. More

Overall a great experience. Purchased a certified pre-owned C300. Sales and Finance manager were very easy to work with. They seemed a little rushed to deliver the car as the carpets were wet. The pre-owned C300. Sales and Finance manager were very easy to work with. They seemed a little rushed to deliver the car as the carpets were wet. They also forgot to put the inspection sticker on the car. But they paid me to have it inspected. I would highly recommend. More

Very pleasant experience - I drove from KY to look at this vehicle. It was exactly as described on the phone. The team went above and beyond to make this a pleasant expereince for me. I have never walked this vehicle. It was exactly as described on the phone. The team went above and beyond to make this a pleasant expereince for me. I have never walked away from a dealership feeling like I was treated with respect AND with a deal I was more than pleased with. More

Special thanks to salesmen Willim Lyttle and Brice Leblanc for their after-service hours help when I pulled in with a check-engine light on my 2007 E350. They checked a few items and reassured me tha Leblanc for their after-service hours help when I pulled in with a check-engine light on my 2007 E350. They checked a few items and reassured me that the car was drivable and had me on my way in a few minutes. One of them even offered to give me a ride if needed. Thank you gentlemen! Gary Selmeczi More

I just visited Brown Mercedes-Benz in Charlottesville today. This is not where I bought my 2010 Mercedes C Class however the service was exceptional! I purchased a cell phone and was having trouble with today. This is not where I bought my 2010 Mercedes C Class however the service was exceptional! I purchased a cell phone and was having trouble with compatibility of the bluetooth function.Jamie Nicolaison did an outstanding job helping me to get this connected and working properly in no time flat! He answered all of my questions in a very polite and knowledgeable manner. The overall experience was fantastic. I will definitely return again.Thanks for providing such excellent customer service Jamie! Dianne I. Bain More

Very pleasant experience! The Sales person listened to what I was looking for and provided all the information I needed to make a sound decision. what I was looking for and provided all the information I needed to make a sound decision. More

I would highly recommend giving this dealership an opportunity to earn your business. The ENTIRE sales staff was more than willing to assist each other as a team - no selfish, quota, or commission or opportunity to earn your business. The ENTIRE sales staff was more than willing to assist each other as a team - no selfish, quota, or commission oriented attitudes. For being a dealer of an extremely high end luxury automobile, the Brown MB staff was not at all arrogant and willing to do whatever it took to make your dream of owning a Mercedes Benz a reality. More