Brown's Chrysler Dodge Jeep Ram

My Fiance and I scheduled an appointment online at Brown's website to view a new Fiat 500. Email correspondence was great. I was able to set up a time and also had a follow up email sent to me to conf Brown's website to view a new Fiat 500. Email correspondence was great. I was able to set up a time and also had a follow up email sent to me to confirm my appointment. Upon arrival I was able to talk to a sales person right away and didn't have to wait in the "queue line" for a sales person during the busy president's day weekend. The place was also very clean and had a mostly friendly and professional atmosphere. Kenny Young was our sales person and he was absolutely phenomenal! He told us everything we wanted to know about the Fiat and helped us decide which model would be best for us. He also was able to get us everything we wanted with out the pressure of up selling us to something else. He was also very patient with us when we decided to change the color of the car even though the bank paper work had already been started. He wanted to make sure we were getting everything we wanted an not just settling because some paperwork had already been put through. Like I said, Kenny was great. The only missteps the we had at the dealership was the financing through Ally Bank (formerly GMAC) and the day of pick up for our new Fiat. Essentially we were approved for a loan on the first Fiat we picked; being that we decided to change color and added an extra $500 option the loan had to be resubmitted. On the day of pick up I was supposed to be at the dealer ship at 1 PM (which I was) and it should only be an hour or so before I could drive off in the new car. Unfortunately that was not the case. My loan on the car we really wanted (only $500 more) did not get approved. Since Kenny (my sales person) did not also get in until 1; my denied loan fell to the way side and no one tried to remedy the situation before hand and car never got prepped for a 1 PM delivery. Kenny was shocked that no one tried to fix this before hand and got his General Manager on the phone with the bank to get my loan pushed through. To further expedite the process, Kenny also helped them prep the car for delivery and made sure billing and financing went as planned. I cant thank Kenny enough for helping with this. It's just unfortunate that the Financing department dropped the ball and instead of leaving at around 2 PM with my new car, I didn't end up leaving until 3:30 PM because they had to remedy the loan situation then and then go forward with billing and all the other stuff that should have been taken care of before I came in. More

This is our third time back at Brown's for a new vehicle. That should tell you how satisfied we are! Five years ago we walked into Brown's and was greeted by Will Reilly, a very nice, friendly sales vehicle. That should tell you how satisfied we are! Five years ago we walked into Brown's and was greeted by Will Reilly, a very nice, friendly salesman. Each time we purchased a vehicle, Will took all the stress out of the process, making buying a new car a pleasurable experience. Since I am handicapped, Will did his best to eliminate unnecessary walking as well. Each of our three vehicles was ready when we were told they would be without issues. Service department is also excellent. We recommend Brown's. Sincerely, Ken & Sue Benes More

Both Chris Lien and Rich Roberts were great! ,.... Everyone else there were great also! ... I can not say the same thing about Smithtown Jeep as the sales manager there was very condescending ... I w Everyone else there were great also! ... I can not say the same thing about Smithtown Jeep as the sales manager there was very condescending ... I would recommend Browns to friends and family More

Walked into brown meet T.J showed me the car i wanted at 10am by 5pm i drove out with what i wanted. Great experience , ill be back in 3 years . Thanks T.J 10am by 5pm i drove out with what i wanted. Great experience , ill be back in 3 years . Thanks T.J More

They were very helpful salesmen. They did not pressure me into buying that day, but I did go home with the perfect car for me! Kevin was courteous and professional. My overall experience was delightful and I into buying that day, but I did go home with the perfect car for me! Kevin was courteous and professional. My overall experience was delightful and I highly recommend this dealership to everyone! More

I am 80 years old and I have dealt with many car salesmen I am 80 years old and I have dealt with many car salesmen in I am 80 years old and I have dealt with many car salesmen in my lifetime but buying my new Chrysler 300 from Kenneth Young at Brown's has been the most pleasant experience I ever had in dealing with a car salesman. More

My buying experience was totally painless and that is coming from a person that is not easily pleased. The entire process from setting up an appointment to picking up my new Jeep was a pleasurable experi coming from a person that is not easily pleased. The entire process from setting up an appointment to picking up my new Jeep was a pleasurable experience . Will Reilly was friendly , knowledgeable and made sure that every request I had was handled. I have not had my vehicle long enough to make a judgement but I would highly recommend Browns, mostly because of Mr. Reilly. More

We wanted to say that Jermal and Chris were great. Not only were they very friendly with us but they knew the vehicles very well. We also felt that browns was very fair with the amount they gave on our tr only were they very friendly with us but they knew the vehicles very well. We also felt that browns was very fair with the amount they gave on our trade-in. We would highly recommend them to anyone. Thanks again, Julie and Anthony Corazzini More

Service was great. Everyone was friendly, and did not pressure to make a decision. Highly recommend this dealership. I would definitely go back in the future. pressure to make a decision. Highly recommend this dealership. I would definitely go back in the future. More

I delt with both sales people because i wanted to pickup my vehicle before the storm. They were great and quick . Explained the car and all the features. my vehicle before the storm. They were great and quick . Explained the car and all the features. More