Brown's Chrysler Dodge Jeep Ram

Poor communication, lack of empathy Very unhappy with the customer service and overall experience here. I read reviews I I knew it had a bad name but thought I would try them out. (Becau Very unhappy with the customer service and overall experience here. I read reviews I I knew it had a bad name but thought I would try them out. (Because I bought my car there) Long story short They gave away my loaner car I reserved 2 weeks ago, then gave away my part that was reserved then on back order for another month. Car took about 2 months to fix due to lack of part availability and no resources. With little to no communication throughout the whole process. More

Excellent Experience my Daughter Loves her New Jeep It was a pleasure working with Steven, very detailed, pleasant to work with. Went over every aspect of the car and set up every feature for my Daugh It was a pleasure working with Steven, very detailed, pleasant to work with. Went over every aspect of the car and set up every feature for my Daughter. No nonsense like most dealerships. More

Purchased my first car I purchased my first car from Browns and I couldn’t be happier. My salesperson was Roc and he is phenomenal at his job. The dealership from the sales I purchased my first car from Browns and I couldn’t be happier. My salesperson was Roc and he is phenomenal at his job. The dealership from the sales end to the service end is wounderful and understands your concerns and needs. Picking out a car was easy , effortless and right in my price range. I would 100 percent recommend everyone I know to purchase a car from Browns . More

Excellent professionals all This dealership deserves my highest rating Because my salesperson was truly a concerning person he loves his position and he listen to our concerns a This dealership deserves my highest rating Because my salesperson was truly a concerning person he loves his position and he listen to our concerns and answered our questions. More

Friendly, Professional, Excellent Service Steve Javitz was the first person I met as I walked into the Brown's Jeep Chrysler Dodge dealership. He is very friendly and personable. He helped m Steve Javitz was the first person I met as I walked into the Brown's Jeep Chrysler Dodge dealership. He is very friendly and personable. He helped me from start to finish in leasing a beautiful Jeep Grand Cherokee and we couldn't be happier with the experience. We had never leased a vehicle before and he explained the entire process, as well as the benefits of leasing. I would recommend Steve in a heartbeat, (and actually already have) to anyone looking for a new car. His professionalism and knowledge, sprinkled in with a lot of humor, can't be beat. In the future, when we need another car, we will go to him first. More

All around good dealership.. quick, friendly, fair deal Mike and rob were very knowledgeable and personable. They were also efficient and got me in the exact car I wanted as quickly as possible. Mike and rob were very knowledgeable and personable. They were also efficient and got me in the exact car I wanted as quickly as possible. More

Service Absolutely atrocious experience. Customer waited for 1.5 hours after the scheduled evening appointment for a "quick repair" and "we will get you righ Absolutely atrocious experience. Customer waited for 1.5 hours after the scheduled evening appointment for a "quick repair" and "we will get you right in" (the problem was diagnosed at a prior service visit) before I queried the service manager as to why my car was still parked outside the service bay. No communication with the customer until I walked up to the desk and asked about the delay. The service technician hadn't even looked at my car yet as "2 techs were out". Shouldn't that communication have been a priority before I lost 3 hours of my day?!??! Terrible customer service as they apparently do not care to inform their customers about work related delays or make an effort to reschedule before the day is lost. More

Excellent experience. No pressure- informative/consultative We worked with Steve Warshauer and are glad we found him. We landed at Brown's after going to several other Jeep dealers and just having a miserable We worked with Steve Warshauer and are glad we found him. We landed at Brown's after going to several other Jeep dealers and just having a miserable car buying experience. Steve and the Brown's team made the entire process enjoyable. We came in around noon and drove away with the Jeep we wanted, at the price we wanted, at 5pm. Highly recommend you stop at Brown's and ask for Steve. More

Quick and easy Great service, friendly atmosphere, and overall fantastic and painless experience. Charlie is the man. I really don't know anything about cars and he Great service, friendly atmosphere, and overall fantastic and painless experience. Charlie is the man. I really don't know anything about cars and he was very knowledgeable and helpful sitting there showing me things on his computer and explaining to me what it all meant. I was very appreciative for all the help he was and constantly keeping in touch with me on all the progress and letting me know everything right away. Overall Charlie's the guy to go to to get a car. More

Belce and Brown’s Jeep Chrysler Dodge set the bar high My husband and I were shopping around for a pre-owned Wrangler and were blown away by the customer service we received here. Belce is the warmest, kin My husband and I were shopping around for a pre-owned Wrangler and were blown away by the customer service we received here. Belce is the warmest, kindest and most honest car dealer I have ever met. She made the whole process smooth and easy for us. We never felt pressured or manipulated in any way. If I didn’t buy a car last year, I’d be seeing her tomorrow to get me into a new one. My husband and I are going to be loyal customers here from here on out. If you want to buy a new or used car and want to have the most pleasant buying experience, Belce is who to call! More