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Brown's Chrysler Dodge Jeep Ram
Patchogue, NY
1,301 Reviews
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April 28, 2016
I was lied to about extended warranty When I purchased my Jeep Liberty 70th anniversary edition in 2011 (The third vehicle I purchased from this dealer), I also purchased an extended warra When I purchased my Jeep Liberty 70th anniversary edition in 2011 (The third vehicle I purchased from this dealer), I also purchased an extended warranty that was supposed to cover virtually everything for life. I was particularly interested in making sure the sky slider was included in the warranty, and was told it was. I would not have purchased it the sky slider was not covered. Since then, the sky slider has been in for repair at Brown's (3 times) and at the Wilmington, NC dealer (Neuwirth's) where I now live. Apparently, up to now, all these repairs were covered under the new vehicle warranty. Today I brought the vehicle in again to Neuwirth's (second time) for another sky slider issue and was told that the sky slider was not part of my "added care plus" warranty as the new vehicle warranty is now expired and could cost up to $3500 to repair. Apparently when Brown's told me I was getting the best warranty possible, they did not give me the "max care" that would have covered the sky slider. I feel that Brown's either made a "severe" mistake in not giving me the "best" warranty I wanted or deliberately lied about the coverage. I have subsequently spoken to Browns Chrysler and was told that they "thought" the warranty I was sold covered the sky liner top, which it does not. They did go back to Chrysler and apparently tried to upgrade the warranty to the "best" available which I was supposed to get, but Chrysler refused to allow the upgrade. Still, I did not get the "best" warranty available that I was told I was getting. After 5 service visits to dealerships concerning the sky liner top, I feel that Chrysler should have addressed the issue. I now have a roof liner that is severely stained from leakage that Chrysler will not address. In the last visit to the local dealership, the sky liner was "readjusted" which can only be done with a dealership computer, and it is now closed (I paid out of pocket for this adjustment). If Chrysler cannot do anything to make the sky liner more reliable, I guess not opening it and hoping it stays closed is my only option. More
by Unsatisfied Customer
Employees Worked With
Thomas M Riley, Thomas J Lusardi, John DeGennio, Mike Pellegrino
April 28, 2016
Incredible Customer Service and Best Prices in Long Island Our experience at Brown's dealership was truly exceptional. After extensive research, and numerous frustrating visits to other dealerships, Brown's ga Our experience at Brown's dealership was truly exceptional. After extensive research, and numerous frustrating visits to other dealerships, Brown's gave us the absolute lowest price and the most thorough customer service. Our sales consultant, Kevin Salvatore, exceeded our expectations in getting us the absolute best deal on the exact car we wanted. His unparalleled work ethic, and commitment to our satisfaction made our car buying experience smooth and painless. Rich Ruhs, in finance, was incredibly helpful, honest and made finalizing our purchase effortless. I highly recommend Brown's for an honest and pleasant experience. More
by ilsb2015
Employees Worked With
Rich Ruhs, Mike Pellegrino, Kevin Salvatore
April 19, 2016
Outstanding Service This has been the best experience I have EVER had buying a new Car... When we walked in the door and the Sales Manager helped until our Sales Consult This has been the best experience I have EVER had buying a new Car... When we walked in the door and the Sales Manager helped until our Sales Consultant Paul Williams became available, Once passed to Paul the entire experience was managed with professionalism but most important respect and with a personal touch... I would recommend Browns to anyone that would like to be treated with respect, not pressured into any deal and get the best there money can afford sincerely Lori VIncent More
by Lori Vincent
Employees Worked With
Mike Pellegrino, PAUL WILLIAMS
April 19, 2016
Easiest car buy experience ever I just went in to look before making a decision on the car I wanted the sales person was able to point me in the direction of a better car with all th I just went in to look before making a decision on the car I wanted the sales person was able to point me in the direction of a better car with all the options fully loaded for the same price He took his time and went over all the buying and leasing options to get me in the car I wanted at the price I wanted I couldn't of had a better experience thank you Mel Blanco for all your help More
by Bigsexy
Employees Worked With
Mel Blanco
April 18, 2016
Smooth and painless purchase First time purchasing a vehicle from Brown's Jeep and very happy I did. Mel Blanco helped me with my purchase and I received a fair price. He was als First time purchasing a vehicle from Brown's Jeep and very happy I did. Mel Blanco helped me with my purchase and I received a fair price. He was also very friendly and helpful in putting together my order for a Jeep Wrangler Unlimited. Everyone we came in contact with at Brown's was pleasant from sales people to the finance manager we finished our purchase with. I expect future dealings with Brown's service department will be as easy. More
by renglot
Employees Worked With
Finance Manager, Mel Blanco
April 17, 2016
excellent and no pressure We just purchased our fourth vehicle from Browns and are very happy with it. Its always a pleasure dealing with Rich Liquori because he really treats We just purchased our fourth vehicle from Browns and are very happy with it. Its always a pleasure dealing with Rich Liquori because he really treats us like family . There is never any pressure and he always listens to see what we really want. During the course of our last purchase, due to death in the family, we had to put everything on hold for over two weeks. When I talked to Rich about it he told me please not to worry about the car and that we would take care of things when my wife and I got back. Always family first. We will continue to buy our cars here. Thank you Rich . More
by billmccrystall
Employees Worked With
Thomas Riley . Thanks Tom for helping us to get just the coverage we needed., Richard Liquori
April 16, 2016
Pleasant I found Kevin to be very knowledgeable and friendly. Willing to do what was needed to get me the deal I wanted (within reason). Showed a lot of pati I found Kevin to be very knowledgeable and friendly. Willing to do what was needed to get me the deal I wanted (within reason). Showed a lot of patience and answered all my questions. I would definitely recommend him to my friends and family. More
by Peter Scavo
Employees Worked With
Mike Pellegrino, Kevin Salvatore
April 16, 2016
Jeep Renegade I want to thank Rich Ligori for the amazing experience once again with Browns. Richie has sold us numerous cars. He always treats us with the respec I want to thank Rich Ligori for the amazing experience once again with Browns. Richie has sold us numerous cars. He always treats us with the respect and the feeling of family. I would go back to rich again. I love my 2015 renegade and my husbands 3012 Dodge Ram 1500 We have the utmost respect and are very thankful for richi doing right by us always looking out for us!! Thank you Richie. And thank you Browns!!!! We will be back! More
by Ama0728
Employees Worked With
Mike Pellegrino, Keith Mauer, Richard Liquori
April 14, 2016
Outstanding dealership and salesman. My second new vehicle I bought, great dealership, great experience, totally awesome salesman jermal blanco.go out of his way to make the customer happ My second new vehicle I bought, great dealership, great experience, totally awesome salesman jermal blanco.go out of his way to make the customer happy, straight forward no nonsense, makes you want to come back and buy again.cant say enough good things about him. More
by Greengoblin1962
Employees Worked With
Mel Blanco
April 13, 2016
Excellent Service This is the 2nd time we've purchased a car from Brown's. Great customer service. We met Kevin right when we walked in the door and were greated with This is the 2nd time we've purchased a car from Brown's. Great customer service. We met Kevin right when we walked in the door and were greated with a friendly smile. He worked with us and patiently answered all of our questions. Great salesman!!! We got the deal done and got our new jeep same day. More
by ChrissyP
Employees Worked With
Mike Pellegrino, Kevin Salvatore
