Brown's Chrysler Dodge Jeep Ram

A smart, friendly (NOT pushy at all), group @ Browns My personal "New Car Dealership History" - I had not purchased a "New" vehicle since 1988, and I did not know what to expect, or even the right questi My personal "New Car Dealership History" - I had not purchased a "New" vehicle since 1988, and I did not know what to expect, or even the right questions to ask. I also have been in the sales profession for 28 years, and I clearly know the difference between a pushy salesmen (typically worried about his/her commission), and other professional sales reps, who I refer to as "Trusted Advisors" (They focus on my needs, my wants, and then propose options + solutions) My initially contact was with Jeff Myers (Sales Manager, I think ?) Jeff was super friendly, AND was very knowledgeable on specific car questions, loan/general paperwork questions, etc. (a nice combination, because I had a long list of questions, and I needed lots of advice.) That was the beginning of my awesome "Customer Experience" as I wound up purchasing the 2015 Chrysler 300c (w/ the 8 speed paddle-shift, Auto Tranny and the V8 Hemi engine, which is a total beast !) Thanks Jeff. Jeff quickly introduced me to his sales rep assigned to me, James Kubik. James was really easy to talk to, gave me a very fair price, made the paperwork seem easy, and went out of his way to really listen to my "car options wish list." Example - After I expressed disappointment that my 300c model did NOT come w/ a rear spoiler, like only the 300s Sport model does, James quickly arranged to have an exact, color-matched, rear spoiler installed on my 300c. Those little things just added more to a great experience dealing w/ James. Thank you James. On my new car pick-up day, James had a conflict with a family doctors appointment, so he arranged to have his co-worker, and fellow sales rep, Mel Blanco, cover for him, and take good care of me as well during the pick-up process. Again my experience was great. Mel was a friendly, helpful, professional. He slowly reviewed the entire car with me, and was VERY patient with me, as I continued to ask him many, many questions ! A great job by Mel. Just so others reading this understand, I had previously never met anybody from Browns Chrysler/Jeep. My overall car buying experience was rewarding, exciting and stress-free !!! Nothing felt forced, and I already LOVE my new 300c I would "Highly Recommend" Browns Chrysler/Jeep to other car shoppers. Steve More

Great experience I just purchased a 2015 Jeep Cherokee sport from Brown's. This is my 2nd new car I had purchased there over the past 3 years and my 2nd experience wa I just purchased a 2015 Jeep Cherokee sport from Brown's. This is my 2nd new car I had purchased there over the past 3 years and my 2nd experience was just as good as my 1st. This time an employee Jermal (Mel) helped me out. I had explained to him what I was looking for and I got exactly that . The evening I picked up my car even though it was busy on the sales floor he still took his time and answered all of my qestions( and there was a lot) and I never felt rushed. He was very professional and helpflul. More

Great first buying experience. I couldn't be happier The dealer went above and beyond to make sure I got everything I wanted. Not pushy and so knowledgable! I wouldn't go anywhere else. This place will t The dealer went above and beyond to make sure I got everything I wanted. Not pushy and so knowledgable! I wouldn't go anywhere else. This place will truly do everything they can to make your car buying experience easy and worth it. More

Brown's Jeep If you are in the market for a Jeep, go to Brown's. I dealt with Mel Blanco for sales and Rich in the finance dept. Both great guys. I didn't feel pre If you are in the market for a Jeep, go to Brown's. I dealt with Mel Blanco for sales and Rich in the finance dept. Both great guys. I didn't feel pressured or rushed in any way. Both listened to what I was looking for and showed me what they had to meet my needs. You won't regret going to Brown's. More

Third time still not the charm Bought my Dart here 2 years ago, was very happy with the sales team. Service Department after today, not so much. You shouldn't have to make 3 trips Bought my Dart here 2 years ago, was very happy with the sales team. Service Department after today, not so much. You shouldn't have to make 3 trips to the service department in less then 24 hours. Took my Dart in last night after making an appointment last week when the check engine light had come on. Told the service representative that the CEL showed a problem with the automatic shutters and that I'd been having a problem with the Uconnect display randomly rebooting. After waiting nearly 3 hours and now being told it would be a while still, and being questioned as to why I chose a late appointment (the only one available I was told until sometime in July when I made the appointment), I left the car overnight. I was pleasantly surprised to receive an early morning call that my car was ready. Unfortunately it was too good to be true. I picked up the car and drove off the lot only to find the CEL was on again. Apparently they fixed the Uconnect but never bothered with the shutter problem, it wasn't even noted on the work order. I returned immediately and to his credit the service manager took the car right in and replaced the shutters, after about 90 minutes I was on my way. Unfortunately as I got out of my car at home later on, I discovered that they didn't put the dashboard back together properly. I placed a call to the service manager and waited, not getting a return call I headed back to the shop. The service manager quickly had someone tighten the dashboard that was flopping around, but even the mechanic didn't look happy with the way it fit together. The service manager tells me the gap I'm seeing is normal, it can only clip together one way. Took my car home and had to fix it myself. No more gap! Not a satisfied customer at all. Wondering if they were that careless putting back together something that the customer can see, how shoddy is the work I can't see? I'll be looking for a new Dodge service station and sales after this. More

One word.......Horrible! Let me just say this, Browns has been around for a very long time and WAS known for customer service. Those days are long gone. If you have to purchas Let me just say this, Browns has been around for a very long time and WAS known for customer service. Those days are long gone. If you have to purchase your car from this dealership, DO NOT HAVE IT SERVICED HERE! They will tell you that they are open until midnight but......You will have to schedule something simple like an oil change 1 Month ahead!!! I have purchased at least 15 new vehicles in my lifetime and have never seen such an incompetent service dept in all my years. I have posted a review on this website earlier this week and for some strange reason it's not up. Let's see what happens to this review. More

Professional during the entire process. This is my 5th car from Brown's they have a great sales and finance staff. Bill Neikham is the best Finance manger around. He is a gentleman and so This is my 5th car from Brown's they have a great sales and finance staff. Bill Neikham is the best Finance manger around. He is a gentleman and so helpful, always makes you feel like you are important!!! More

Service is the worst I have ever experienced. I purchased a 2013 Dodge Charger Daytona and the salesman that assisted me was top notch. But that's where it all ends. Now for the service dept. I ha I purchased a 2013 Dodge Charger Daytona and the salesman that assisted me was top notch. But that's where it all ends. Now for the service dept. I have own many vehicles and never experienced such a horrendous service. First oil change, they left the oil filter loose. Warranty claim for a Hands free module diagnosis took almost a month. When bringing my car in for a scheduled oil change, the check engine light came on and when I asked if this could be looked at, they said I would have to wait 3 weeks! Stay away from this place! More

Terrible! The service department is terrible!!! First, I had to wait 4 weeks for an appointment regarding a check engine light. Next, I was informed on drop-off The service department is terrible!!! First, I had to wait 4 weeks for an appointment regarding a check engine light. Next, I was informed on drop-off that I would be required to pay a 100 dollar deductible. upon purchase of my vehicle I purchased the extended warranty, and was definitely not informed about any type of deductible! I accepted the fact that I have a "deductible" but was informed that I had to pay 127.50. When I questioned the the extra 27.50 I was informed it was the mechanic fee! What?!? To be honest, I am not totally convinced that was why I was being charge because the service associate I dealt with was clueless about any and all costs and in my opinion was trying to get rid of me. I was then later phoned with regard to the reason why my check engine light was on. Surprise, surprise my "warranty" did not cover that part. I informed them that I did not want them to fix the car and I would come and pick up the car. Upon getting back my car, I was presented with a bill of 138. Still unsure why the total was different then the previous day. They proceeded to get the manager which in my opinion was the worst part of my experience. He was rude and condescending. He informed me that him and his service associate knew I would be a problem. How unprofessional! At that point all I wanted to do was get out of there. I gave him my credit card, which I guess he took offense to because he told me to get that out of his face. Ok? You told me I needed to pay?!? Finally, he left for 2 minutes, came back and informed me that my business was not welcome here. Great! Because I will never come back. Please go somewhere else, save yourself a bad experience! More

Great Staff! I just purchased a new Jeep Grand Cherokee and I had an outstanding group of employees that helped me throughout the process. They were helpful and t I just purchased a new Jeep Grand Cherokee and I had an outstanding group of employees that helped me throughout the process. They were helpful and tried their best to accommodate me with my requests at all times. I highly recommend this dealership to anyone looking for a new or used vehicle! More