I walked in knowing exactly which car I wanted a month ago. I called, making sure the car was still available and made my way to the dealership... Things went smoothly with Henry Proano. However, the Sales person Stephen Pons gave a "We-Owe" slip from the dealership as my proof that they would repair a defect. Additionally, Pons said 'they'll come to your home to repair it so you don't have to come back to the dealership. Super convenient! Even more SOLD! I am all about keeping things simple and smooth. (The "We-owe" small lettering says its only good for 30 days and requires ADVANCE Appointments.) However! here I am a month later. After weekly calls and/or emails to - Emmy Eledu and Stephen Pons - arrange for someone to come repair....The "We-Owe" is only good for 30 days... Here i am writing this review on day 29.... I dropped my vehicle off on a saturday (I called the service area the Thursday prior too after repeated unreturned calls to Pons. They advised me too come in 'anytime'). Alvarez set me up with a rental. Awesome. I call later that Saturday because I have not been given an update. I was told by Alvarez that the repair had been arranged with a 3rd party for repair on Monday..nothing...I called to follow up on Monday evening...and was told Tuesday.... then Wednesday... Alvarez said "you can come pick your car up on Thursday." Friday 8am, I show up...Nothing has been done with my car. No one has an update or solution other than "you have a rental" I don't want a rental. Beyond the rental, it's a matter of the customer service. Ask me how many times stephen returned my calls in the last month- 1x and really its only because I wrote a review. Eledu? None. Alvarez kept pushing me off, never taking initiative to call me to give me updates on my car. Even if there isn't an update to give - simply saying "I have no updates but we are working on it" is good customer service. Unreturned calls and emails is not good customer service. I bought the car with the understanding that the repair would be done. In today's world and economy, every customer counts and should be treated as a potential repeat customer. It's all about good customer service and that requires effective communication with the customer.