I purchased a Used 2013 fiat 500 pop back on 10/29/2015. Upon signing the deal the salesperson and I worked out the specifics of what needed to be repaired with the vehicle. Including a spare key, and a replacement part for the window, Trunk hitch, and LED lights behind the dash. Needless to say it is now 12/21/2015 and I have yet to be contacted regarding the repairs. I have attempted on mutable occasions to contact the salesperson in which I purchased the car from but was unsuccessful; many emails, phone calls, and voicemails were exchanged from my end and I was completely ignored. I have grown tired of the lack of customer service provided from Browns, (it’s hardly the caliber of dealership that I typically do business with; but even down to the most basic of customer service requirements were unfulfilled- and has left much to be desired.) To make the experience even worse I contacted the customer service team today and was informed that the parts were never ordered, surprisingly no one ever informed the maintenance department that my car required parts at the time of signing. Once again I am completely unfulfilled with my experience, my window is now scratched and needs to be replaced because of the loose parts, I only have 1 key for it, my trunk hitch is not working, and LED lights behind the climate controls are out. What to do next, contact BBB, involve my attorney, small claims court? Further service from them will be the deciding factor. - DO NOT PURCHASE FROM HERE.