Safford Brown CDJR Sterling

The service department is always outstanding--friendly, transparent, and informative. I never feel like I'm being taken for a ride. transparent, and informative. I never feel like I'm being taken for a ride. More

We had a really great experience in this purchase. Worked with Abe, Ahmed and Emily, and they made this transaction really smooth for us, inspite of us coming from NJ to buy this jeep in VA. I would a Worked with Abe, Ahmed and Emily, and they made this transaction really smooth for us, inspite of us coming from NJ to buy this jeep in VA. I would any day recommend this dealership to my friends and family. More

Excellent Best folks in the business. No one touches my car except these guys. Period. No one touches my car except these guys. Period. More

Steven great mechanic. Exceptional feedback to customers. Dylan. Supported Customer questions and concerns and addressed them through appropriate technicians. Exceptional feedback to customers. Dylan. Supported Customer questions and concerns and addressed them through appropriate technicians. More

This week I learned the hard way that your vehicle cannot be trusted at Safford Brown CDJR in Sterling. On Thursday, 18 December 2025, I brought my Jeep Wrangler to Safford Brown for routine services around be trusted at Safford Brown CDJR in Sterling. On Thursday, 18 December 2025, I brought my Jeep Wrangler to Safford Brown for routine services around 8:30 in the morning. When I was called back in the evening to pick up my car, I discovered that my custom tire cover of my dog was slashed off and partially dragging on the ground. I was shocked and couldn’t believe that my car was being returned in that manner without any apology or warning. I reported the issue and Bijan Hosseini, the Service Director, asked how old the tire cover was and told me that the tire cover was not his responsibility. I pressed the issue and he finally said that if I emailed him a screenshot of the tire cover order, he would see what he could do to help. At this point I was frustrated but hoped that Bijan would do the right thing once I emailed him. The next morning in the daylight I saw that 3 bolts were missing on the spare tire, and one of my holiday decorations on the car was gone that I had just put up two days prior. I guess in the dark and in my shock at seeing my dog slashed the night prior, I didn’t notice those two other issues. I emailed my concerns to Bijan and he replied, “As a one-time courtesy, we are willing to reimburse 50% of the cost of the tire cover and the decorative antler you referenced. Please note that going forward, our dealership cannot assume responsibility for any aftermarket, decorative, or seasonal items added to a vehicle.” In other words, Safford Brown in Sterling has no problem damaging your personal property as long as it is aftermarket, decorative, or seasonal. But if you are lucky they may offer you “a one-time courtesy” of a 50% refund. While all of that is frustrating, the bigger concern is the fact that Safford Brown thinks it’s acceptable not to attach all of the bolts to the spare tie. Worst case scenario someone could have died if that tire came off without being properly attached and then they would have much bigger problems than a tire cover. I emailed Bijan back asking for a full refund for my destroyed property and have yet to hear back. I wish giving zero stars was an option! More

No It was fine like that they got me in and serviced before a long trip before a long trip More

Mike is always amazing Mike is always amazing. He is the number one reason I use Stafford! He over communicates. He is always positive He is the number one reason I use Stafford! He over communicates. He is always positive More

Well done The people who works at the front desk the service department are so good really nice real Poly and I'm so happy service department are so good really nice real Poly and I'm so happy More

The dealership has a wide verity of vehicles to look at. The staff is phenomenal. Very nice and polite My saleswoman Nagwan is amazing The staff is phenomenal. Very nice and polite My saleswoman Nagwan is amazing More

It was pleasant and efficient They did fine work The service department was clean and organized service department was clean and organized More