Back

Brownsville Toyota

Brownsville, TX

4.9
2,088 Reviews

6750 Frontage Rd

Brownsville, TX

78526

Directions

By Type

Showing 2,088 reviews

September 29, 2020

Everyone very helpful and explained all the service to be done and what is next to be done in the future...every thing clean an More

by djyancey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 30, 2020 -

Brownsville Toyota responded

Thank you for taking the time to share your excellent experience with Luis! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out in the future if you need any further auto-related assistance.

September 28, 2020

3 starts because I spent 2 hours. There's lack of communication amongst employees. They upload my vehicle for oil change, then for battery change More

by Edgar Y Beatriz Monita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember
Sep 28, 2020 -

Brownsville Toyota responded

Edgar, I am troubled to learn of your disappointment with any wait time and level of communication that wasn't to your standards. Rest assured I take your feedback seriously and would like to speak with you to better address your concerns. Please contact us when you have a moment. Thank you. Best, Luis Galvan General Manager 956-295-3299 lgalvan@brownsvilletoyota.com Brownsville Toyota

September 28, 2020

I came for maintenance service in my Toyota 4 Runner. I came for maintenance service in my Toyota 4 Runner. Luis was very professional, friendly and courteous. He answered all my questions and explained More

by Jocelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 29, 2020 -

Brownsville Toyota responded

Thank you for stopping by for maintenance services for your Toyota 4Runner, Jocelyn! It is great to see that Luis was so helpful. If there is anything further we can assist with in the future, please do not hesitate to reach out to our team!

September 28, 2020

This dealership offers excellent customer service! Wait time is always reasonable with type of maintenance required. They have always answered and fulfilled all my concerns. More

by Emdelucio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcial Rodríguez
Sep 29, 2020 -

Brownsville Toyota responded

Thanks for your positive comments. We strive for 100% satisfaction here at Brownsville Toyota! If there is anything else we can help with in the future, please feel free to contact us. We hope you have a great day!

September 27, 2020

excelente servicio, y el personal muy atento, siempre lo tratan a uno de li mejor. Tengo actualmente 2 toyotas, y en los ultimos años hemos estado comprando toyota. More

by Rosy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Garcia
Sep 27, 2020 -

Brownsville Toyota responded

Thank you for the great review, Rosy. We are happy to know that you enjoyed our services. We look forward to working with you again.

September 27, 2020

Great service from your reps but we asked for the car to be vacuumed and washed and they did not do a very good job. There was sand on the drivers side and in the trunk area. More

by fmoreno20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 27, 2020 -

Brownsville Toyota responded

Hello, Although we are happy to know that you enjoyed our services, I am concerned to learn that your vehicle was returned to you without being cleaned. Please feel free to reach out to me so that we can address your concerns. Thank you. Best, Luis Galvan General Manager 956-295-3299 lgalvan@brownsvilletoyota.com Brownsville Toyota

September 27, 2020

The service was good, the attendants were friendly. I dropped my vehicle off and it was ready when I returned. I still miss getting the car washed. Not sure what happened, but all else was good. More

by davidn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcial
Sep 28, 2020 -

Brownsville Toyota responded

David, I will make sure to pass this review along. Thank you for taking the time to write and give us the 5-stars. Come back and visit us any time Marcial will be glad to assist, as always!

September 26, 2020

The service department is great for typical maintenance tasks. However, simple repair quotes are astronomically expensive as usual. I normally use them for vehicle inspection, oil change.. basic things. Th More

by UncleFrodo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua R
Sep 27, 2020 -

Brownsville Toyota responded

We appreciate the excellent review and look forward to working with you again.

September 23, 2020

As soon as I come in I feel welcomed. Its so nice and clean as well. Luis was very nice to me as well. Great customer service. More

by Adriana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 23, 2020 -

Brownsville Toyota responded

Adriana, Thank you for taking the time to write about your experience with our Service Department. Glad to hear that Luis took care of you! We look forward to helping you out in the future when you need it!

September 22, 2020

Took my minivan for service and multi-port inspection. I showed up without an appointment and the Fabian, the service representative was very helpful and immediately took my vehicle. Later, he came back t More

by Jorge123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
Sep 23, 2020 -

Brownsville Toyota responded

Hi Jorge, We're fortunate to have Fabian as a part of our team. We appreciate you taking the time to write such a nice review about our staff here and I'm thrilled to hear your time at Brownsville Toyota was productive, efficient, and an overall positive one. Please feel free to reach out if we can assist with any other services in the future!

...
154
...