Danbury INFINITI

I purchased my QX60 Autograph from another local dealership (not an Infiniti dealership) the end of February, 2026 and it was in meticulous condition inside and out. I scheduled a service appointmen dealership (not an Infiniti dealership) the end of February, 2026 and it was in meticulous condition inside and out. I scheduled a service appointment with Bruce Bennett Infiniti of Danbury for the end of March, 2026 and provided a detailed description—along with iPhone video footage—of multiple infotainment and camera system issues to two service advisors (and to the Service Director, Sam Asmar). Later that day, Service Advisor (Lexi) contacted me and stated they “could not duplicate the problems” and asked me to pick up my vehicle. When I reviewed the service order, I discovered several of the issues I reported were not documented at all, and the ones that were included were inaccurately described. According to the paperwork, the only action taken was a code scan. When I asked whether they had checked for software updates or technical service bulletins, I was met with a dismissive and rude response from another advisor “I’m pretty sure they checked” and “you can go somewhere else if you’d like.” I requested to speak with a supervisor and after a discussion with Service Director, Sam Asmar, he provided his cell phone number, a courtesy car and an apology. While I was leaving, he remarked that he had been brought in because the service department was, in his words, “a fu#king disaster.” I was told they opened a case with Infiniti and were waiting to hear back. Eleven (11) days later, again I was told they “could not duplicate” the issues and was asked to pick up my vehicle and return the loaner with a full tank of gas—which I did. When I received my car back, it was in unacceptable condition: - 221 additional miles on the odometer (and 221 miles closer to the end of the 60k mile warranty) - Gas tank empty (was full when I brought it in) - A gouged wheel - A new scraping noise over bumps - Food particles, french fries, beverage condensation marks throughout the front cabin - A Dunkin’ Donuts bag left on the floor - Dead insects covering the front of the vehicle and windshield - User profile (“Lisa”) added to the system The service department closed as I was leaving so I immediately pulled into a parking lot to photograph and document everything, including the “mileage out”, which they had conveniently recorded as unchanged from the “mileage in” on the service order. I sent the photos to Service Director, Sam Asmar, via text message requesting to speak with him. Sam's text message response was "I'm sorry for the late response”, “My uncle passed a way yesterday so I'm not thinking right", "I'm so sorry for everything.”, “I promise you I owe you a full wash". Sam did not respond to me further. I called the following morning and requested to speak with the General Manager. The receptionist refused to provide his last name at first stating “you don’t need his last name”, placed me on hold without notice twice, and attempted to redirect me to a sales manager instead. After insisting multiple times, I was finally given his full name - Abe Asar. I left several messages, made additional calls, including to their Wilton dealership location. To date, no one from this dealership has returned my calls. Due to the unacceptable condition in which my vehicle was returned, the lack of accountability and not knowing who or how many people were in possession of my vehicle, where it had been, etc., I filed a police report with the Danbury Police Department and I am pursuing all available legal and administrative remedies. This experience reflects an extreme and serious lack of professionalism, communication, respect and care for customer property. I would strongly caution others to stay far, far away from Bruce Bennett Infiniti of Danbury/Danbury Infiniti. More

Terrible dealership. Very shady in their practice. Does not return phone calls. ONLY when you write to the BBB with a complaint do they acknowledge you. Then you will get Very shady in their practice. Does not return phone calls. ONLY when you write to the BBB with a complaint do they acknowledge you. Then you will get a phone call back. This dealership has lied, sold me a vehicle with no clear title. Vehicle had a lien on it. An all around disappointment. Gross negligence on their end. The emotional and mental stress they put me through is just not professional. I would never recommend anyone to purchase a vehicle from them. More