Buchanan Auto Park

Terrible experience - lied to multiple times Vehicle was crudy when delivered. Brakes had shimmy. Chuck said service would be in touch to clean and fix. Didn't happen. Sales person called a week Vehicle was crudy when delivered. Brakes had shimmy. Chuck said service would be in touch to clean and fix. Didn't happen. Sales person called a week later to wish me Happy Birthday. Renewed my complaint about brakes, said he would have service call me, again didn't happen. I had ti finally call service myself, and they were professional. They came and got vehicle and fixed, and cleaned the vehicle. I told Chuck I wanted daytime running lights, front and back, he said no problem he would take care of it. I asked him multiple times and now he denies ever saying he would take care of it. Called him a couple days later, he said Dodge said nothing could be done with computer and if I took it someplace independent to have it work that way, my warranty would be void. They were so understaffed that I was there over 2 hours and the vehicle wasn't even there. Chuck said he was sorry and he would handle the paperwork himself to get me out. He did it wrong. I wanted to wait to come after they had the vehicle from another dealer, but said they couldn't do that till I committed to buy. I said I'm not coming down 2 times, 45 minutes away. He said no problem, they would deliver. They sent someone that knew nothing about how to demonstrate the vehicle and knew nothing about how to redo the paperwork. Yesterday, they called and said I signed above or below a line that was wrong. I don;t feel that is my responsibility. I have bought a dozen new cars and they put x's or arrow shaped papers showing you where to sign. They said I would have to drive down to sign it. I told them I don't get down that way often. Never again will I buy a car from them, advise you the same. More

Apparent mistaken identity and treated rudely by Chuck Wade Purchased used truck through John Williams/Becky Carr who were very good to deal with and helpful in every regard. Then in finalizing the deal, app Purchased used truck through John Williams/Becky Carr who were very good to deal with and helpful in every regard. Then in finalizing the deal, apparently mistaken for someone else by Chuck Wade who treated me rudely which resulted in my cancellation of sales contract. I have purchased several new vehicles from this dealership in the past, but because of the treatment by Chuck Wade on this occasion, I will never go there again. More

Purchase of Dodge Ram 3500 My experience with the Buchanan Auto Group was very positive. The Sales Rep Dan Langley was friendly, informative but not pushy or salesy. I knew what My experience with the Buchanan Auto Group was very positive. The Sales Rep Dan Langley was friendly, informative but not pushy or salesy. I knew what I was looking for and they matched me up. I feel I made a good purchase at a fair price. When I went pick up my vehicle it was detailed and in spic and span shape. I highly recommend Buchanan Auto Park. More

worst ever We went and looked for a vehicle told it for test drive and they didn't show us how to work anything. And they lied about who we could get our loan th We went and looked for a vehicle told it for test drive and they didn't show us how to work anything. And they lied about who we could get our loan through. I will never buy from them again. More

Very bad experiece at Buchanan Kia used car Westminster MD Dear Mr Neal, I am writing on this dealer because i have the hope that you can read this review. The case is that in July 23, 2015 I bought a used Dear Mr Neal, I am writing on this dealer because i have the hope that you can read this review. The case is that in July 23, 2015 I bought a used car Ford Fusion 2013. The very first day I had problems with the breaks, we came back to the dealer service and they fixed it, but yesterday Thursday August 20th we came back to the service because the Ac wasn't working. The people from service wants charge me $1,035 to repair the AC, so they sent me back with the seller (Ryan) and he sent me with Rob, the manager. I did like the fact that Rob started apologizing and offer me to pay part of the bill, but I told him that I am holding that car for less than 30 days so I don't think that I have to pay a peny for the repair. Rob started raising his voice and in very bad manner told me lo leave his dealer. he say "if you no want take my offer get out from my dealer." Rob transform him self in a monster and continue raising and raising his voice. All the sellers were witnesses of the bad treatment I received, that happened yesterday around 3;30pm. As a customer I don't deserve the treatment I received from your Manager Rob at Buchanan Kia Used cars - Westminster. I am sure you will take action on this matter. Thanks, Edward Saucedo Director of Operations Five Guys Burgers and Fries 443-536-9175 esaucedo123@yahoo.com More

Buchanan Auto works hard to get you the best deal. We have traded in many Dodge Vans at Buchanan Auto. This time they had a Chrysler in our color and the price was within our budget, so we drove off We have traded in many Dodge Vans at Buchanan Auto. This time they had a Chrysler in our color and the price was within our budget, so we drove off in a 2015 Chrysler Van. Must say all the gadgets will take some time knowing how to use. More

New Jeep Mike Bowman was very helpful and it was a great experience he now what he was talking about and made the hole experience a good one . would do busines Mike Bowman was very helpful and it was a great experience he now what he was talking about and made the hole experience a good one . would do business with Mike and Buchanan Auto Park again and would tell my friends to go see them for a great deal. More

New Car Got a decent deal but they lost one set of keys and have not found them yet. Other then that it was a good experience. Got a decent deal but they lost one set of keys and have not found them yet. Other then that it was a good experience. More

better than awesome Got a dealerrater from dodge headquarters my wife and me visited Buchanan to trade my 2011 jeep patriot sport for a jeep patriot latitude 4x4 which is Got a dealerrater from dodge headquarters my wife and me visited Buchanan to trade my 2011 jeep patriot sport for a jeep patriot latitude 4x4 which is my hearts desire and a lease worked better for us because of our financesand negative balance and I believe a lease would have helped us and two in a marriage have to agree .My wife and me battled it and we never purchased the jeep Cheryl bitner was so patient working with us I have to say over and above and of coarse I still want that jeep patriot latitude . More

Great used car buy We worked with Don Harmon in buying our used car. when we went there to see what they had we didn't intend to buy that day. But Don was very friendly We worked with Don Harmon in buying our used car. when we went there to see what they had we didn't intend to buy that day. But Don was very friendly and did everything to keep us in the price range that we needed to be. He was friendly and didn't pressure us like most dealers do. He didn't care about the sale but, about us and what we needed and what he could do to make sure we got a good reliable used car. Like I said earlier we had no intention on buy that day but, with his help and the help of the rest of the staff we left with a 2008 Buick. They are not like any other dealership that I have ever been in. I highly recommend this dealership and Don Harmon to anyone that is in need of a new or used car. I will go back to them the next time I want to car shop and I think you should to. More