Bud Clary Auburn Volkswagen - Service Center

I called several times and was put into voicemail with no human contact. I called again and talked to the front desk and they put me back in service where I was put into another voicemail. Never got a callba human contact. I called again and talked to the front desk and they put me back in service where I was put into another voicemail. Never got a callback. Called again talk to the front desk and they patched me to service and got things going. More

Serious lack of communication. Really poor customer service. Over priced. Bad experience. Won't return. Really poor customer service. Over priced. Bad experience. Won't return. More

The dealership was well organized but they seem to have a shortage of staff . Which is puzzling because before Bud Cleary took over they didn’t have these shortages. The staff that were there were polite and shortage of staff . Which is puzzling because before Bud Cleary took over they didn’t have these shortages. The staff that were there were polite and helpful . I will take my car there for the next service. By then they’ll have the wrinkles ironed out. More

The people are nice. I have purchased multiple vehicles. I have had great service. One down side that has changed since bringing my vehicles in for service, is no longer I have purchased multiple vehicles. I have had great service. One down side that has changed since bringing my vehicles in for service, is no longer weekend support and the personal touch is gone. When I would bring my vehicle in prior to covid. I always saw the same face and he knew who I was. That is sadly gone. If one thing the last couple of years has taught me, is personal touch is needed. More

Quick turn around and response times. Riley was a super duper rock star! Thanks all! Riley was a super duper rock star! Thanks all! More

We had an appointment for a tire change at 1030. We were told that we needed to order the tire beforehand, and to order it would take an hour just to get the tire. The. We were told 2 mins. It ended We were told that we needed to order the tire beforehand, and to order it would take an hour just to get the tire. The. We were told 2 mins. It ended up being 2 hours. Then another 3 hours to do the work. Even though I had told them I had to be at work at 2. I was 2 hours late for work all for a single tire to be changed. More

Customer service sub standard. Used to be excellent- not now. Lacking follow through. Very disappointed. Used to be excellent- not now. Lacking follow through. Very disappointed. More

My car was towed there Jan 10,2023 with damage to the oil pan and had no oil in it. Finally on May 1st it was determined a total loss. Unacceptable amount of time, very very disappointed with the “service “ pan and had no oil in it. Finally on May 1st it was determined a total loss. Unacceptable amount of time, very very disappointed with the “service “ I received. More

Since I went to the wrong dealership I was treated no differently than if I had an appointment. I needed more work than expected and they were great getting it done. They even parked my car out front so differently than if I had an appointment. I needed more work than expected and they were great getting it done. They even parked my car out front so I didn’t have to walk far. He noticed I was using a cane and treated me with kindness. Thank you 😊 More

My car was in for a regular service and some additional issues with the key and Android Auto. The car was in for two weeks. The communication was very poor. Nothing proactive and not returning calls. When issues with the key and Android Auto. The car was in for two weeks. The communication was very poor. Nothing proactive and not returning calls. When I picked up the car the issue with Android Auto that kept it in for longer was not resolved and actually made slightly worse as it happens more often now. More