Bud Clary Auburn Volkswagen - Service Center

The service department has really stepped it up. Great advisors; particularly Myra. She was wonderful to work with. Very straight forward and super friendly. Great advisors; particularly Myra. She was wonderful to work with. Very straight forward and super friendly. More

They got me in promptly, allowed me to pick the services I wanted with only a couple of recommendations, but it was a no pressure scenario which was pleasant for a change. They quoted me a fair price and di I wanted with only a couple of recommendations, but it was a no pressure scenario which was pleasant for a change. They quoted me a fair price and did a good job completing the work close to the estimate time. Big improvement over my last visit. Start to let The VW culture show through Bud Clary group and that’s a good thing especially for us long time VW owners. More

Took my car for diagnosis. It was also time to change a few things before the diagnosis was given to me they worked on other things that needed to be done TechGnosis fix end up It was also time to change a few things before the diagnosis was given to me they worked on other things that needed to be done TechGnosis fix end up being $13,000 of course not able to pay any of that now I’m out of $1 200 for the few things I want to change to my vehicle Placing additional $13,000 for the repair if I decide to make it I feel like I should have been advice first the diagnosis of repair we’re going to be that much money and then I will have to make that decision if the rest would’ve been done . I feel that they should have wait until the diagnosis was done so they could make the rest of the changes or communication I believe between both of us. More

There has been a lot of lack of good service. Comparing of what it was before this new company has a lot to grow. I have two cars that I have brought to this place for years with not complaints, Comparing of what it was before this new company has a lot to grow. I have two cars that I have brought to this place for years with not complaints, however I know they’re new but there’s a lack of follow ups in service and the work they’ve done is not comparable for what it used to be. Definitely there’s a lot of differences from a family own company for what is now a corporate that is more interested in production than costumer service. Unfortunately, after taken my cars 3 times and some issues haven’t been resolved is time to look for another place to give a chance and start over. More

They got done with the task I needed them to do, which was an oil change and rotation. was an oil change and rotation. More

I had a great experience buying my car at Auburn VW 4 years ago and I continue to get great quality when I bring it in for servicing. years ago and I continue to get great quality when I bring it in for servicing. More

Kerstain Terry was outstanding! She made sure to get me everything I needed done before my move back across country and made sure I wasn’t going to get charged or have anything done She made sure to get me everything I needed done before my move back across country and made sure I wasn’t going to get charged or have anything done that was unnecessary. Very friendly as well! More

Courteous, efficient, quality service. However, I don't like the new practice of charging a 3% fee when using credit card, and using the alternative of a debit card is not desired. Maybe However, I don't like the new practice of charging a 3% fee when using credit card, and using the alternative of a debit card is not desired. Maybe we're back to writing checks. More

Couldn't ask for any better serovice. Only complaint was cold coffee but,hey it was late in the afternoon:-). Only complaint was cold coffee but,hey it was late in the afternoon:-). More

The service team was communicative and done on time. Very friendly team and dealership. Highly recommend them Very friendly team and dealership. Highly recommend them More