Bud Clary Auburn Volkswagen - Service Center

The employee I worked with was very pleasant and professional and walked me to my car when it was ready. professional and walked me to my car when it was ready. More

You have been warned. This place is a ripoff and customer service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for wi service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for with no ask. Just save your time and money and avoid this place at all cost unless you want your car to be trashed like mine. More

Received an email that clearly states that I have an appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a n appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a nice drive to Auburn FOR NOTHING!!! Not very good service or communication! More

I live in northern Arizona and needed help on a parts ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I was with the concern and professionalism both displayed and by the way in which they promptly responded to my need. Thanks and Kudos to your Parts department Guys, from AZ. More

Just had Tiguan in for a PVC valve replacement (had to go to dealer since no one could get a code at other garages. I wonder...). You're needing to get car fixed, need to drive on a trip, so... you probably to dealer since no one could get a code at other garages. I wonder...). You're needing to get car fixed, need to drive on a trip, so... you probably go with them being able to find code/problem. Was also told by Kelle that "it was a hard to get to part." Again how do you know? So two-three ours labor and part price (which went up again), got work done. Again, what do you do? Already $140 into diagnostic. $730 dollars. Then, when out of there and in next town at Pep Boys, am told is a very easy to get to part. Right on top. Could do it myself in under ten minutes. So... I feel sick. Major rip off. Never again. More

The service department at Auburn VW is atrocious. Worst experience I’ve ever had or seen from a service dept and I have family that has been in this industry for 15+ years. Extremely rude and dismissiv experience I’ve ever had or seen from a service dept and I have family that has been in this industry for 15+ years. Extremely rude and dismissive advisors. Inconsistent information, when you actually finally hear from them, about the repair. I didn’t even learn my advisors name until we pushed to get info about our car on day three of absolutely nothing from them. Took my car in for a warranty bulletin for leaking sunroof. They left it filthy inside along with the body shop dust/headliner insulation all over the seats and dash for my kids to get all over themselves. Every window has handprints on them. Didn’t even look like they attempted to clean the outside. I was waiting for my VW survey so I could let them know my issues before making things public but realized I wouldn’t even get one because they never asked for me email address! So my final straw was that my husband is now having to shop vacuum my carpets two days after picking it up because they left them wet from the tests and now my car smells like mold inside. I can’t express enough how terrible the service dept is there. You’d be wise to go elsewhere for your service needs. More

Express service They really need to stop advertising xpress service. I was turned away. Arrives when the they opened in a Saturday. I was prepared to wait an hr or so They really need to stop advertising xpress service. I was turned away. Arrives when the they opened in a Saturday. I was prepared to wait an hr or so but was told the could only except 1 car for xpress service and I was the 2nd. Really??? Don’t offer a service you can’t follow through on. More

The worst experience Brought a golf GTI to them for a recall and warranty issue, normally I go to VW of puyallup and they are the best, anyway so auburn service refused a Brought a golf GTI to them for a recall and warranty issue, normally I go to VW of puyallup and they are the best, anyway so auburn service refused a warranty issue, Rod Young (service advisor) called me a lier without listening , try to charge me for something I didn’t even sign, didn’t put back together what they try to pull a part, so verdict to this; not going back there ever, don’t recommend anyone going More

customer service! Outstanding customer service!! He knows what hes doing and talking about and wants the best for his customers. I won't go to another dealership thanks Outstanding customer service!! He knows what hes doing and talking about and wants the best for his customers. I won't go to another dealership thanks to Rickey being so helpful! More

Not Your Traditional Dealership When you walk into Auburn VW it feels alive with energy! Everyone is friendly, salespeople are knowledgeable and passionate about their brand (which i When you walk into Auburn VW it feels alive with energy! Everyone is friendly, salespeople are knowledgeable and passionate about their brand (which is proven cause they all drive VW's). Not a high pressure dealership, feels more upbeat than any dealership I've worked with. Would highly recommend purchasing your next vehicle at Auburn VW. The service department is as friendly as the sales floor. The service writers are smart VW advocates who exercise great patience in finding the cure for your ailing car. Their prices are beyond fair, not many surprises come about when the vehicle is being fixed. They're upfront on recommended service to keep your car running it's best. My vehicle has always come back clean and in great working order! I send all my family and friends to Auburn VW's service department. The waiting area is clean and they had the World Cup playing, big points there! Give Auburn VW a try, you won't be disappointed! More