Bud Clary Auburn Volkswagen - Service Center

Initially, I had concerns about some of my car's problems & the lack of attention from the VW Service Department. But, once these problems were fixed, the Service Attendant called me aside & apologized, at l & the lack of attention from the VW Service Department. But, once these problems were fixed, the Service Attendant called me aside & apologized, at length, for the breakdown/delay in responding to my car's problem. At another time, the Service Manager, also apologized to me. I was very impressed by that & felt my satisfaction was extremely important to the VW Dealership...Thank you. More

Awesome customer service, everything was explained to me in great detail, and in a way I could understand, above and beyond. in great detail, and in a way I could understand, above and beyond. More

A good experience today, quick, easy. Service associate Jeffrey was first-rate: knowledgeable, friendly, helpful. Service associate Jeffrey was first-rate: knowledgeable, friendly, helpful. More

Needed to get an oil change ASAP and this was the only Volkswagen dealer shop willing to work with me with such short notice. They also have fast service! Volkswagen dealer shop willing to work with me with such short notice. They also have fast service! More

Been going here to get our vehicle serviced for almost a decade and I’m very satisfied with their service. decade and I’m very satisfied with their service. More

Service was done very very quickly, and the car was returned in a cleaner state, then when I dropped it off returned in a cleaner state, then when I dropped it off More

I had a great car purchasing experience at Bud Clary, BUT after that it went down hill. The service department needs to do much better. I’ve had multiple bad experiences, long wait times when dropping/pickin after that it went down hill. The service department needs to do much better. I’ve had multiple bad experiences, long wait times when dropping/picking up my car. My car was finished & no one called me to let me know as they stated @ drop off. I called them @ 4pm to find out what was happening. My car was finished but they were unable to send a shuttle because that service ends @ 4pm, which I was not told about prior. I pay $35 for an Uber to get there & wait almost 20 mins to talk to an asst manager. They did provide me with free car washes & 2 free oil changes, which is great, but this is one of many issues I’ve had with this department within this dealership. They don’t offer loaner cars, fyi. And when you call to make an appt, no one answers the phone. I will be finding a different VW dealership to take my car to. More

Great service. Quick and professional. No complaints. They no longer have free cookies but at least there was coffee while you wait in an air conditioned room. Quick and professional. No complaints. They no longer have free cookies but at least there was coffee while you wait in an air conditioned room. More

Very friendly and efficiency. The crew is very professional. Nice to visit when car gives you trouble. The crew is very professional. Nice to visit when car gives you trouble. More

Speedy, helpful & very informative! Will always come back. Words needed to fill space to enter. Will always come back. Words needed to fill space to enter. More