Bud Clary Auburn Volkswagen - Service Center

Every time I come in for an oil change I end up waiting for over an hour as you are short staffed. I get it hiring is hard but maybe you need to adjust your business. They also wanted me to get the 60,00 for over an hour as you are short staffed. I get it hiring is hard but maybe you need to adjust your business. They also wanted me to get the 60,000 tune up and in looking at what would be done there was only one item that hadn't been recently done and they couldn't see that in the records. More

Bud Clary Auburn Volkswagen is one of the best dealerships. They are very kind and helpful. dealerships. They are very kind and helpful. More

The assigned service advisor was too busy to deal with my scheduled appointment. Good thing Lindzy was there! She jumped in to solve my warranty claim issue even though I was scheduled with someone else. scheduled appointment. Good thing Lindzy was there! She jumped in to solve my warranty claim issue even though I was scheduled with someone else. More

Very nice service person Jeff polite and thorough. I am looking forward to further interactions with him I am looking forward to further interactions with him More

Jason was friendly and the overall experience was great. It was a very efficient service. It was a very efficient service. More

Auburn VW is worth driving 1. 5 hrs for us to get their trusted service! The person who helped explained very well. Thank you. 5 hrs for us to get their trusted service! The person who helped explained very well. Thank you. More

The crew was very professional and timely with the work completed. This visit was a 100 percent improvement from previous visits. Thanks completed. This visit was a 100 percent improvement from previous visits. Thanks More

good service, very friendly and fast. i will go back for my service needs now. i will go back for my service needs now. More

Great service. Professional staff, good communication, and quality work by the technician. My car is driving better than ever. Highly recommended. Professional staff, good communication, and quality work by the technician. My car is driving better than ever. Highly recommended. More

This is the worst dealership experience I have ever had to deal with, I have had 2 other vw cars and have been coming to this dealership since 2014 and will not be returning after this experience. From doi to deal with, I have had 2 other vw cars and have been coming to this dealership since 2014 and will not be returning after this experience. From doing recalls on my car and saying they will only take 2-3 days, to having my car for 63 days. The sales manager was amazing, he communicated with me and with everything in his ability to make it right after my car being in the dealership for over a month. Finally when I was told that my car was ready to be picked up, I came to pick up my car the air bag sensor was on (which never was on). When I brought this to their attention they told me they never did anything with the airbag but on the sheet (the print out of what was done on my car) one of the recalls was on the drivers airbag. Then they continued to tell me that it is result of “an accident” which I was not aware of and then they proceeded to try to blame it on me. I have never had such a horrible experience with a dealership (and I have dealt with quite a few) as I have with this one More