Bud Clary Auburn Volkswagen - Service Center

This is the worst dealership experience I have ever had to deal with, I have had 2 other vw cars and have been coming to this dealership since 2014 and will not be returning after this experience. From doi to deal with, I have had 2 other vw cars and have been coming to this dealership since 2014 and will not be returning after this experience. From doing recalls on my car and saying they will only take 2-3 days, to having my car for 63 days. The sales manager was amazing, he communicated with me and with everything in his ability to make it right after my car being in the dealership for over a month. Finally when I was told that my car was ready to be picked up, I came to pick up my car the air bag sensor was on (which never was on). When I brought this to their attention they told me they never did anything with the airbag but on the sheet (the print out of what was done on my car) one of the recalls was on the drivers airbag. Then they continued to tell me that it is result of “an accident” which I was not aware of and then they proceeded to try to blame it on me. I have never had such a horrible experience with a dealership (and I have dealt with quite a few) as I have with this one More

Great service. Professional staff, good communication, and quality work by the technician. My car is driving better than ever. Highly recommended. Professional staff, good communication, and quality work by the technician. My car is driving better than ever. Highly recommended. More

The angry who helped me was amazing. I truly appreciated his thoroughness when going over the services my car needed! I truly appreciated his thoroughness when going over the services my car needed! More

Everyone was so friendly and made me feel comfortable with my experience! When I was unsure of anything I was helped out and even recommended things that would be to my best benefit! I had Jason Weller a with my experience! When I was unsure of anything I was helped out and even recommended things that would be to my best benefit! I had Jason Weller and he was great super funny but professional at the same time. More

Helpful, knowledgeable, friendly staff and techs. They get issues worked out that other non-dealer shops can’t figure out. They provide recommendations on what needs fixing, but do not strong arm you They get issues worked out that other non-dealer shops can’t figure out. They provide recommendations on what needs fixing, but do not strong arm you into paying for services you don’t need. More

They did a great job servicing my Tiguan today! Highly recommend them and will return for my future services. Highly recommend them and will return for my future services. More

My tires are three years old, have less than 17,000 miles on them and have worn 2/32 since new, so I wasn’t impressed when the service writer told me I’d need new tires in six months. on them and have worn 2/32 since new, so I wasn’t impressed when the service writer told me I’d need new tires in six months. More

Service team communication was outstanding and service was quick. Love how they take care of my car. was quick. Love how they take care of my car. More

Awesome service, always a good experience, and the staff is very friendly. Very pleased, keep up the good work! is very friendly. Very pleased, keep up the good work! More

Was told of door recall. Was told parts were there and brought car in. No loaner available, so even though I was farther than 10 miles, they drove me home. What was suppos Was told parts were there and brought car in. No loaner available, so even though I was farther than 10 miles, they drove me home. What was supposed to be a quick fix ended up leaving me without a car for four days. Really poor communication. Had to call to find out status. Now told they didn't have parts after they told me they had parts and bring car in. This is the first dealer that I have dealt with that didn't have loaners, particularly since it was a recall. I may have made a mistake getting a VW. More