Bud Clary Auburn Volkswagen - Service Center

It seems pretty cheesy to me to charge customers the 3% charge card fee. Never had that happen at any other business. charge card fee. Never had that happen at any other business. More

Great service and the staff went above and beyond to make sure I had same day service. sure I had same day service. More

Good service. But it would be nice to have a reasonable estimate of how long the service will take so you don’t end up wasting a whole day waiting around bc the or But it would be nice to have a reasonable estimate of how long the service will take so you don’t end up wasting a whole day waiting around bc the original estimate was “about 2 hours.” More

I took my 2015 Eos And because I was concerned about the roof, and I was told by Larson Volkswagen that they had no technicians and this was the closest place. While I had to drive in from Tacoma, I'm glad roof, and I was told by Larson Volkswagen that they had no technicians and this was the closest place. While I had to drive in from Tacoma, I'm glad because the Service advisors were great, it was done much sooner than promised, and they even vacuumed it and washed it for me. I would highly recommend them to any Volkswagen owners looking for service or to buy a new car! More

I'm a regular service department customer at Auburn VW and have always had a great experience. This was my first appointment since the dealership was purchased by Bud Clary and there were lots of new face and have always had a great experience. This was my first appointment since the dealership was purchased by Bud Clary and there were lots of new faces. Glad to see the quality of service and friendly attitude hasn't changed. Thanks for taking good care of my GTI. I'll be back! More

Friendly and caring staff car was done quickly informed of what was going to be necessary in the future of what was going to be necessary in the future More

Bud Clary service called and asked if I needed my car serviced. Perfect timing! I needed an oil change. The soonest appointment was almost 3 weeks out!!! I dropped my car off 12 DAYS before my appointmen serviced. Perfect timing! I needed an oil change. The soonest appointment was almost 3 weeks out!!! I dropped my car off 12 DAYS before my appointment in hopes they would be able to squeeze the oil change in before my actual appointment. I hate to admit, I do this often. I've owned 7 VWs over the past 18 years. In that time, I've lived all over the Seattle area, so I've done this to just about every VW dealer in the area. I've always had my car back within 48 hours (including VW of Auburn before Bud took over) often times I've dropped by without an appointment and was out in 2 hours. They took the entire 12 days this time. I can't complain too much, they had my car done on the day my appointment was scheduled, I'm just extremely disappointed. On day 12 being so frustrated, I called up VW of Puyallup for an oil change appointment and explained my situation. They were willing to change my oil the same day I called!! That's the kind of accommodating service I'm looking for!! Awesome!! I went to Bud Clary to pull my car and go to VW of Puyallup. When I went to pickup my car, guess what? It was done!!! Bud Clary never called or texted to notify me of this. I just showed up to take my car (oil change or not). Makes me wonder if they had this oil changed earlier, but decided to just hold my car until the day of my actual appointment. Like I said, I'm not mad, just disappointed. My question is...Why cold call customers for service when you're clearly in no capacity to take on more work? Hire more people to accommodate the business, or stop fishing for more customers. Biting off more than you can chew here! I for one will never return to this dealership and will vocally warn as many people I can about this dealership and refer them to VW of Puyallup, Campbell Nelson, Carter, or University VW for service. More

Scheduled service was done quickly and all needs were handled, car was returned clean and was done professionally. handled, car was returned clean and was done professionally. More

Friendly and agreeable, clean, comfortable, timely and prompt. It doesn’t totally suck at all. prompt. It doesn’t totally suck at all. More

Great customer service. Explained procedures and kept in contact thru out. Provided shuttle service for customer convenience. Explained procedures and kept in contact thru out. Provided shuttle service for customer convenience. More