Bud Weiser Motors

Bud Weiser Motors responded

We appreciate your kind words about our team’s courteous and communicative approach while servicing your Chevrolet Cruze. We look forward to helping you with any future maintenance needs.

Bud Weiser Motors responded

We’re pleased to hear you found our team helpful and friendly. It’s great knowing the oil change for your Chevrolet Equinox fit easily into your schedule. Thank you for choosing us for your service needs.

Bud Weiser Motors responded

It’s great to hear our team answered your questions and shared photos and videos so you could plan your visit with confidence before purchasing your vehicle. We appreciate you choosing us and hope you’re enjoying your new ride.

Bud Weiser Motors responded

It’s great to hear our advisor provided friendly, courteous support and handled your Chevrolet Bolt EV quickly. We’re glad the brief wait and clean waiting area with plentiful refreshments made your visit comfortable. We look forward to serving you again.

Bud Weiser Motors responded

It’s wonderful to hear our team kept you informed and completed the service on your Chevrolet Equinox quickly. We appreciate you highlighting the friendly approach. Thanks for taking the time to share your experience.

Bud Weiser Motors responded

We’re glad our team made your Chevrolet Traverse repair both honest and affordable. Thank you for recommending us to others. We appreciate your trust and look forward to assisting anyone you send our way.

Bud Weiser Motors responded

Thank you for highlighting the pleasant and professional service you’ve consistently received on your Chevrolet Malibu. We’re honored to be your preferred dealership. We look forward to serving you again.

Bud Weiser Motors responded

Hi Ted, We’re sorry to hear that you were dissatisfied with your experience, and we appreciate the opportunity to provide clarification for anyone reading your review. To be clear: the battery for your 2016 Corvette was purchased from our Parts Department and installed by you—not our technicians. When you contacted us with concerns about a “low battery” warning still appearing, our Service Department offered to perform a diagnostic inspection. You were told that if the issue was found to be related to the battery you purchased, the diagnostic would be done at no charge. However, if the issue turned out to be unrelated—such as an electrical system or module concern—the standard diagnostic fee of $150 would apply, as is customary at any dealership. You declined this offer and became verbally abusive to our staff, including telling our service manager to "kiss your ass" and threatening to discourage your Corvette club from doing business with us if we charged you. While we do everything we can to help our customers, we also believe our employees deserve to be treated with respect. As a result, and due to your refusal to allow us to properly inspect the vehicle, we made the decision to discontinue service and suggested you seek support from another authorized GM dealership. We stand behind the professionalism of our team and the policies in place to ensure fairness for all customers. Should you wish to have the battery tested under warranty, another GM dealer will be able to assist. — Bud Weiser Motors

christogtojudge1 responded

First of all, your information is incorrect. I did come to your service desk. The battery was purchased from your parts department, and during installation, your employee broke the battery drain tube — which I had to pay for. I tried calling Steve for two weeks about the low battery light, but received no return call. When I finally reached someone, I was told to buy new key fob batteries. I did, but the battery warning light stayed on. Only after I contacted the general manager did Steve call me back. He told me to bring the car in so a “Corvette specialist” could look at it — later I found out this person was just a general service tech. He said he reinstalled the battery and cleared the warning with a diagnostic tool, but the light came back on the next morning. I called again, and once again, no response for a week. When I finally got through, I was told — very rudely — that it would cost me $150 just to diagnose the issue again. This is unacceptable. Your department broke the drain tube and, as it turns out, also damaged the battery’s ground cable during installation. Yet I was still charged and dismissed. I never refused to have it fixed — I was told to “take my business elsewhere,” which I did. Lou Bachrodt Chevrolet correctly diagnosed and fixed the problem in under an hour. They showed me the broken ground cable, documented it, and charged me $298 for damage your team caused. And now the warning light is gone. Also, I do not belong to a Corvette club — I belong to a Muscle Car Club. Please get your facts straight. Your team never took accountability, ignored multiple calls, and tried to charge me for damage you caused. I have photos and statements proving what was broken. Telling customers to go elsewhere rather than taking responsibility is poor service. Bud Weiser had multiple chances to make this right. Lou Bachrodt did it in one.