Buick GMC Brooksville

This was one of the most pleasant car buying experiences I have had thanks to Tony quick, easy fare, and a wonderful product I have had thanks to Tony quick, easy fare, and a wonderful product More

Larry and Tony are great salespersons. We enjoyed the experiance of buying a good used vehicle. We enjoyed the experiance of buying a good used vehicle. More

James Norris was very polite and spent a lot of time with us to show us all the changes in the Envision Avenier. Every question of ours was answered. James introduced us to all of the people in the room. The us to show us all the changes in the Envision Avenier. Every question of ours was answered. James introduced us to all of the people in the room. They all work well with each other and will seem to love working at Buick GMC Brooksville, FL. We have driven Cadillacs for 9 years and this was the first time that we had trouble with them. So we came home and went to Buick GMC Brooksvile and the manager assigned us to James Norris. We were welcomed immediately! We pay off our cars immediately so the no financing is needed. More

Took two full days and $250 worth of “testing” to discover problem was a bad battery. Planning on trading in car next month; will not be purchasing from Brooksville Buick/GMC. discover problem was a bad battery. Planning on trading in car next month; will not be purchasing from Brooksville Buick/GMC. More

I brought my car into the service department for general maintenance and was very pleased with the whole process. The customer service was superior and everyone I interacted with was very informative and pr maintenance and was very pleased with the whole process. The customer service was superior and everyone I interacted with was very informative and professional. The complimentary car wash was a welcome surprise. Thanks for a great experience. More

Sticker price plus $10,000 and the logic was that they could give me more for my trade! Glen Matthews said he was selling vehicles for that as fast as they arrived. Not to me. I bought at Rivard could give me more for my trade! Glen Matthews said he was selling vehicles for that as fast as they arrived. Not to me. I bought at Rivard Buick GMC for $150 over sticker which included over $4,000 in taxes and 3 extended warranties ona much nicer GMC Sierra, Brooksville deskers was a plain Sierra and ours is a Denali!!! I paid the extra in taxes since I sold our 2019 F250, diesel, crew cab, 4x4, 8' bed for $10,000 more than I was offered on trade. I'll drive 50 miles for service to RIVARD Buick GMC....Ask for Arnold Little Jr @ Rivard. Top notch salesman. More

had a bad tire was given a appointment to replace got there no tire available given another appointment course the drive is 60 miles round trip got there did oil change and suppose to change passenger fr there no tire available given another appointment course the drive is 60 miles round trip got there did oil change and suppose to change passenger front tire left dealership later same tire was on front passenger with same gauge in it same two spots on the rim also they want to tell me we must of hit it again do they think we are stupid same gauge same tire same spots on the rim where it was hit holly xxxx. More

Worst customer care I’ve ever had from a dealership! Had my SUV serviced twice in August at Rick Matthews. First time the technician never covered the passenger seat resulting in grease all over the seat an my SUV serviced twice in August at Rick Matthews. First time the technician never covered the passenger seat resulting in grease all over the seat and scratch in the leather. They basically offered me a couple oil changes and I had to pay for it to get detailed by Fresh Water Detailing. The second visit was a four hour tire change that the technician forgot to put a screw on to hold the inserts on my aftermarket wheels. It broke off while driving from the dealership. I contacted my service advisor advisor and he said they would replace it. 6 weeks later I call him for a status and told me the part is out of stock and they don’t know when it will come in. If I could find one go ahead and get it. Unfortunately the wheels have been discontinued and the only way to get that insert was buying a wheel. I could only find one wheel on the internet. It was $400 and they refused to pay for it. They would only reimburse the $80 a insert cost. They did paint the insert to match the vehicle like the previous. Absolutely incredible they refused to own up to their technician making the mistake or being lazy to pay for the damages caused from them servicing the vehicle. I only used them for over 6 years and it was always good just for an oil change but now I see when I had real issues how I’d be treated. More

Doesn't get any better Purchased a used Jeep Wrangler from Rick Matthews along with extended warranty had transmission problems two weeks before the warranty expired they se Purchased a used Jeep Wrangler from Rick Matthews along with extended warranty had transmission problems two weeks before the warranty expired they sent it to a transmission shop where they said they fixed it but the problem came back a few weeks later by that time the warranty expired but Rick Matthews is still working with me to solve the problem on their on dime that's what I call service which is hard to find these days wouldn't take my cars anywhere else thank you Rick matthews More