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Buick GMC Brooksville

Brooksville, FL

Overview
Reviews
4.7
1,310 Reviews
Call Dealership (352) 796-3554
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15164 Cortez Blvd

Brooksville, FL

34613

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Showing 1,310 reviews

December 06, 2024

Very helpful on what needed to be done to my vehicle and did a great job with the work More

by HAROLDDDEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Corlew
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December 06, 2024

They completed the recall during the scheduled time while I waited. I have nothing bad the say about this dealer of the personal I worked with More

by JOE@CORNVILLEMAINE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Corlew
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December 06, 2024

Tony was very communicative with me regarding the status of my car. He arranged for a rental car for me and returned my car clean and sparkly. He was professional and knowledgeable in his field. More

by JEVERETT444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
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December 06, 2024

Service team and manager is inept, too expensive, horrible service and communications. Heaven help you if you ever have to go back to them about work you paid for that was done improperly and ask th More

by audraproul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Pelham
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Dec 06, 2024 -

Buick GMC Brooksville responded

Audra, Please accept our sincere apologies that we disappointed you. The concerns you had with your vehicle on your most recent service visit are not related to the work that was done in August. We went to great lengths to duplicate your concerns and provide you with the best outcome. Unfortunately, we were not able to duplicate your concerns beyond how the vehicle is designed to operate. If you would like to discuss further, please reach out to us at 352-796-3553.

Dec 06, 2024 -

audraproul responded

These concerns ARE in fact as a result of the overpriced repairs that I paid for in August. Typical response that you cannot replicate then. My car sounds TERRIBLE when the a/c is on-it makes noises that it NEVER did before you guys worked on it. In addition to the fact that my stereo speakers vibrate now since you would have pulled the front dash off to do the evaporator core! I have heard it, my daughter has heard it. You DO NOT stand behind the work that you do and when you mess things up you do not make it right. All I get from you is excuses and horrible customer service.

Dec 09, 2024 -

Buick GMC Brooksville responded

I'm sorry to hear that you feel this way. We do, in fact, stand behind our work. And we certainly don't want to leave you feeling this way. We are more than happy to review this with you in person with our management team to make sure we leave no stone unturned. If you would like to do this, please contact us at 352-796-3553.

December 04, 2024

The dealership was good. Service is slow, it should not take 2 1/2 hours for an oil change and tire rotation. More

by lmericka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Corlew, Donnie Pelham
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December 04, 2024

Excellent. I made an appt and they took me as soon as I arrived. Oil change and tire rotation were completed in less than an hour. Again, excellent!! More

by PJLAUBE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner, CHRISTOPHER NELSON
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December 04, 2024

I was pleased that they could fit me in without an appointment. Service was completed in a timely manner and I was very pleased. More

by GKELLER5188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner
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December 04, 2024

Engine light flashed steady on dashboard, brake pedal locked. Called Mr.Pelham he advised me to call GMC Roadside service. Two hours later the battery was getting replaced. Thank you Donnie. More

by RAOULRAMOS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Turner, Donna Corlew, Donnie Pelham
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December 04, 2024

I recently purchased the 2024 GMC Sierra 2500 HD AT4 from Buick GMC Brooksville, and I couldn't be happier with my decision. The entire process was seamless, and the staff was incredibly knowledgeable and he More

by RYNOBYTe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal DiBartolomeo, Noah Matz
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December 03, 2024

Very nice dealership. Denise was very attentive and patient with me. I was very pleased. More

by CHAPALLE1008
Recommend Dealer
Yes
Employees Worked With
Jennifer Stals, Joseph Gyuricsko, Denise Lacich, Jennifer Willis, Noah Matz
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