Buick GMC Brooksville - Service Center

As a dealership for sales experience, you guys were beyond amazing. For Service, Tony went above and beyond and was amazing. The brand new Canyon had an issue with a fuel injector less than two months beyond amazing. For Service, Tony went above and beyond and was amazing. The brand new Canyon had an issue with a fuel injector less than two months after purchase so it stayed in the shop for quite a while as the service team and GM tried to get it repaired. They didn't release it to us until they were sure it was without issue, and I totally respect that and appreciate it. Your shop, however, leaves a lot to be desired. When I came to pick up my truck, there was damage to the driver's door where someone had bounced the door off a rack in the shop. There was damage to the front right fender with paint missing and a visible mark where it had hit something. This truck is currently in your body shop for a paint job to repair damage your shop did. While I appreciate that you are making it right, I'm incredibly frustrated that once again I've made another truck payment on a vehicle I do not have in my possession and this time it's because someone didn't give a xxxx about someone else's property enough to take care of it. This was the first brand new truck my husband had ever purchased on September 30th. It went into the shop on Decemeber 17th and was returned to me January 25th. I then had to bring it back on February 4th for the paint to be repaired and am still without it as of today, which is February 16th. I was called on February 12th and told it would be ready the next day and would be called. I got the call on February 14th that it would be sometime the beginning of the next week. So here we sit. I do appreciate the beautiful Envision that the dealership didn't seem to be too eager to lend us. I can't help but wonder where we would be now had GM Executive Office not been involved, which by the way, they contacted me when the vehicle was towed and not the other way around. I can't say that I will bring my vehicle back to your shop unless I absolutely have to, because I don't want it to be damaged again. I hope whoever did the repairs under the hood took better care of that than he did the exterior. With this experience in mind, I find your actual shop personnel to be unprofessional and irresponsible. More

I think your dealership is very clean very nice. The people there are very polite with every thing service writer Tony was excellent I have no problem I had my oil change and maybe in couple weeks I' The people there are very polite with every thing service writer Tony was excellent I have no problem I had my oil change and maybe in couple weeks I'll come back there For my truck brakes need to be fix. All yours service writer are execllent. More

New fob was fine, but on the way home I got a tire sensor error, where no tire pressure/info Info is reported on dashboard. Coincidence? I don’t know why. So I am suspect of work done creating another ser error, where no tire pressure/info Info is reported on dashboard. Coincidence? I don’t know why. So I am suspect of work done creating another service need. More