Buick GMC of Beachwood

After about a couple months of research I knew I wanted to purchase a new car before the end of the year. I've had my ol' Jeep Liberty for more then 9 years and it was time for an upgrade and a trade in. After test driving the Encore I knew this was the vehicle I wanted. Everyone was really cordial and friendly including the owner. They gave me the best deal for a 2019 model then 2018 so yes, it made more sense to go with the later model. I have always dreaded the car buying experience but I went by myself (as a woman) and was able to get a deal the was sensible and reasonable. Victoria in finance gave some very valuable advice on the financing as well. I absolutely love my new ride!

Honda pilotthis car did not exist, and the dealership deceived. then this car in another dealership, then the owner left on her car. in the end they said that they were sold, but they did not know. complete fraud.the saleswoman was very nice. all the information she brought from the manager

Once I made a decision, the process was seamless. Working with Yvonne Owens was a pleasure. Ms. Owens is knowledgeable and her positive demeanor is infectious. What a gem GMC Beachwood has with such a genuinely kind salesperson.

So far I have had exceptional, cordial experiences with Buick GMC Beachwood - from sales department, customer service, service department. Your relationship with the customer is great, keep up the good work. Merry Christmas.

It has been a wonderful experience every time my mother and I visit this dealership. My mother insisted on owning the car she had leased from Yvonne Owens. She did not want to trade it in for a new lease, no new car period. Yvonne was extremely understanding, accommodating and professional in her guidance and advice. She did not try to change my mothers mind; we are appreciative of the "no pressure" pitch at Bernie Mereno. Many thanks to YvonneO!

I found GMC to be truly exceptional. I was impressed with the people, and the quality and timeliness to respond. i started at a dealership a touch closer, however it took 4 days to just get a serious response. I highly recommend this Merino Dealership.

My experience at the dealership was exceptional. I will return as a long long term customer. Basia Tanori exemplified excellent customer service. Basia made every effort to ensure that all concerns and requests were properly addressed.

This is our second purchase from this Dealership and both times we were satisfied. This time however, we were exceptionally satisfied. The vehicle I was looking for was there on the lot and Joe was able to put together a great deal for me on a 2014 GMC Sierra. When I picked it up they had run the vehicle through their 172-point inspection and I now have my Certified GMC Vehicle. Joe is a great salesman and an asset to this company. Vickie spent a great deal of time going over the terms and the extended warranty options. She gave us copies of all of the paperwork, including the CarFax. She was a real pleasure to deal with and is a real asset to this company.

This was my first car that I will have to pay a car note on. I walked in with little to no knowledge of purchasing a vehicle. Sean Prude made this expierence awesome. He gave me each detail until I understood. Sean answered all of my questions that I had and didn't have. Sean was very professional nice. I'm enjoying my new car to the fullest!!!!!

Garey Burt and Victoria Carrubba exemplified great customer service from the start of sale to the finance closing. I am a satisfied customer with my 2017 Buick Encore (Black Cherry)! I already started referring friends and family! Thank you for a wonderful experience.