Courtesy Buick GMC of Chico

The service department, especially Lori, took great care of us. She was great to work with and tried to be very accommodating. However, I would not recommend this dealership to anyone. When I went to r of us. She was great to work with and tried to be very accommodating. However, I would not recommend this dealership to anyone. When I went to retrieve my 2022 Yukon, it shook terribly. We found out later that it was not properly test-driven and needed new engine and transmission mounts. This was a major issue and something that was completely overlooked. With parts on backorder for the Yukon for over a month, I was thankful to be loaned a vehicle to drive. I got a door ding in a parking lot the day before my car was finished. Upon returning and pointing out the dent, the collision department wanted to charge me to paint the whole side of the vehicle. When I expressed that I felt taken advantage of, they referred the car to a paint-free dent removal. Had I agreed to the original quote, I would have paid close to $1,000 more to paint the whole side of the vehicle than the dent removal cost. When my husband arrived to pay our bill within an hour of receiving it, "Mike Mumford, After Sales Director" wouldn't come out of his office to speak to him. Shame on this dealership for attempting to take advantage of its customers. With the exception of Lori, we were met with terrible customer service and a general lack of respect. More

Everything was fine. Communication was right on as parts had to be ordered over the weekend. I appreciate the excellent service. Lori kept me posted on everything. Communication was right on as parts had to be ordered over the weekend. I appreciate the excellent service. Lori kept me posted on everything. More

Very professional for sure. I came in with the intention of only looking, but drove away with a new Sierra 1500. No pressure, or decision. Brad was great, thank you I came in with the intention of only looking, but drove away with a new Sierra 1500. No pressure, or decision. Brad was great, thank you More

great salesman nice dealership location on bad ROAD TO GET THERE CLEAN BUILDING THATS ALL TO GET THERE CLEAN BUILDING THATS ALL More

Generally I am able to get what I need done in a timely manner. When my needs change the service dept is flexible enough to accommodate me. manner. When my needs change the service dept is flexible enough to accommodate me. More

Brad Yergenson did a wonderful job getting me into my new GMC Sierra. Brad is very attentive and personable to deal with and displays considerable knowledge of vehicles. GMC Sierra. Brad is very attentive and personable to deal with and displays considerable knowledge of vehicles. More

One of the easy veh. purchases I've ever made and I've owned over 50 vehs. Brad was great. Very good communications skills. He answered all of my questions. He located the exact truck I was seeking a owned over 50 vehs. Brad was great. Very good communications skills. He answered all of my questions. He located the exact truck I was seeking a matter of minutes and I was driving the truck next day. Everyone at the dealership treated me like a friend and very professional. I had planned on buying a Chevy Silverado and had made arrangements toward that end. After talking with Brad, I decided that I like dealing with and was confident in his ability to get me into the truck I wanted. The Chevy dealer lost, Courtesy won. Thank you very much. More

Everyone at Courtesy Motors is extremely helpful and knowledgeable about the vehicles. Brad, Scott and Bill went above and beyond to make sure we got the car that was right for us. knowledgeable about the vehicles. Brad, Scott and Bill went above and beyond to make sure we got the car that was right for us. More

I wanted a GMC Acadia Denali. The salesman Brad was extremely helpful and all the people were very friendly. I would highly recommend them. Thanks. extremely helpful and all the people were very friendly. I would highly recommend them. Thanks. More

I recommend this dealer to anyine without hesitation.I I recommend this dealer to anyine without hesitation. I drove from Yuba City to Chico after buying cars from the same dealership for over 18 years. I I recommend this dealer to anyine without hesitation. I drove from Yuba City to Chico after buying cars from the same dealership for over 18 years. I wont go back to th e old dealer. More