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Buick GMC of Gurnee

Gurnee, IL

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255 Reviews

7225 Grand Avenue

Gurnee, IL

60031

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Showing 255 reviews

June 22, 2011

By far the best car buying experience i have ever had. The people I dealt with were really knowledgable in all the GMC trucks. I kinda new what i was looking for, but they topped it off with more info on More

by wickedshowing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Haley
June 15, 2011

I had no issues with the dealership. Everyone was very informative and helpfull thoughout the buying process. I would recommend this dealer to everyone. More

by encsw14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cary
June 10, 2011

I sometimes feel uncomfortable going out to dealeships just took look at cars. Wasnt sure if i was going to get a new or used one. Nick showed me a lot of different cars, and he was really knowledgeable. More

by mrsbuymeone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Smoot
March 22, 2011

Dealership takes extended amounts of time for basic work with appointments (2+ hours for an oil change appointment). In addition, you always need to reconfirm an appointment as using their system to create More

by tntb2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Receptionist
December 16, 2010

I have purchased two vehicles at Anthony, one Yukon and one Denali and I take my car there for service as well. The fantastic staff keeps me coming back, I would never consider going to another dealership! More

by Yukongirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance, Marianne, Dexter
September 02, 2010

I went to Anthony GMC to look for a new car. I was approach by a salesman, Dave Weber when I arrived. He took the time to find out what I was looking for. He showed me several models that were possibi More

by ceesa2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Weber
September 02, 2010

I have dealt with Anthony Auto group for many years now and have never been dissatisfied. The employees are helpful and considerate. I never have to wait longer than necessary, I am offered a ride and some More

by cozmonancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Veltum
August 26, 2010

Serious issues with financing, was allowed to drive off lot thinking all financing was ok only to be called 1 week later telling me my financing had fallen through, unless I could come up with $8,000 more More

by dmk1640
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Gugala
Aug 27, 2010 -

Buick GMC of Gurnee responded

Our Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience here at Anthony. I have spoken at length with our finance department about the way your transaction was handeled and of course I received a much different version. I would like to talk to you personally about how we can resolve this and keep you as a satisfied Anthony Customer. Looking forward to your response. Jim Haley Sales Manager

Aug 28, 2010 -

dmk1640 responded

Response to: I have spoken at length with our finance department about the way your transaction was handeled and of course I received a much different version. Please share with me on this forum, what that version is... Drove off the lot with a new car, finance papers in hand ?????? Was there with another person who had the same impression ?????

Aug 28, 2010 -

Buick GMC of Gurnee responded

Would you consider meeting with the owner of our store and our finance director at a time and that is convenient to you. This way we could identify and discuss the issues of your post and then I would be more than happy to include the results of our meeting on this forum. If it is determined that we could have handled things better then yes we need to work on our “Business Practices” and that can only benefit us and our customers. I want to thank you for giving us the opportunity to make this right and get things sorted out but we also want to make sure we have all the details of your delivery process as accurate as possible. At this point I have only your DealerRater id “dmk1640” and from the description of your complaint, an explanation from my finance manager. When and if I can determine your exact identity and if all I have is this forum then yes I would be happy to post his response. I understand that you are a student and work and time is valuable so we will make every consideration to accommodate your schedule.

Aug 29, 2010 -

dmk1640 responded

What is there to change about this situation? It is a fact that I drove off the lot with a new car, how could I drive off without someone oking the financing? Wouldn't that be grand theft?... My advice to you is don't let that happen again to anyone it is a poor business practice. Would you want to move into a new house and be called at a later date and say sorry unless you have x amount additional monies you have to move out. Oh and by the way we are going to charge you daily rent for each day you live in the house if you don't come up with the cash.Please think about this logically it is a desperate sales tactic, boy have I wised up.

Aug 30, 2010 -

Buick GMC of Gurnee responded

To dmk1640, we have given you every opportunity to contact us, come in and resolve this complaint, but it is now apparent that resolving this issue was never your intent. Customer satisfaction if very important to us and our business practices keep us in good standing with the Better Business Bureau and the National Automobile Dealers Association. Our offer remains open if you would like to contact us but other than that we consider this case closed.

Aug 31, 2010 -

dmk1640 responded

Again there is nothing to reslove you got the cash for the car, so your sale is complete. It is the fact that in order to get that cash you caused an undo amount of additional stress on your customer and I will take every opportunity to advise others on your financing practices.

Sep 09, 2010 -

dmk1640 responded

From: carbuyingtips.com Scam #1: The Financing Fell Through Scam (Spot Delivery Scam) How the scam works: This is the oldest trick in the scam book. Lots of people complain about to us about this scam. You buy a new car, the "LieNance" manager says you got a low APR, hands you the keys, and you drive home. (Not all finance managers are LieNance managers, just the ones who lie, so salespeople stop whining to me about this name I made up for the few bad apples). Two weeks and 500 miles later, the dealer calls you saying "Sorry, you didn't qualify for that low interest". This is where "subject to financing" clauses on contracts bite you in the butt. Everyone thinks that you sign papers it's a done deal. The dealer knew exactly what you qualified for before you signed, unless you lied about your income. They knew your credit score. If it's above 680, you'll get a low APR. If it's below 680, expect a higher APR. Your credit union will print your credit history and approve you in 10 minutes. I got approved instantly online. So why the problems with the dealer's Retail Installment Sales Contract? There usually is no problem, it's a scam. There is a phrase on most sales contracts stating "subject to loan approval". This Jedi mind trick means: "The deal is not final, even though you signed this contract." They'll tell you that you must produce an additional $1000 AND your payments would go up. They pull this scam on people with bad credit, because it's believable. They get the least resistance from this crowd, and figure you'll just pay up somehow. How to avoid the scam: DON'T FINANCE AT THE DEALER if you have bad credit. Line up your own financing and compare to dealer's financing. Read our chapter on How to finance your car or use online car financing or your credit union instead. By using your own financing, you won't endure monthly payment scams, and the deal will be based on the selling price of the car, not monthly payments. If they start negotiating the car by monthly payment, it's time to leave. If they keep trying to shift your APR up or down depending on whether you buy a warranty or VIN etching, it's time to leave. But if you do finance through a car dealer, leave a deposit on your credit card, and do not take delivery of the car until the loan has been approved in writing a few days later. Then you know the lender has approved your loan. The dealer hands you the keys and say it's all right to drive off right now with the car, but don't do it. For buyers who lease, dealers sometimes call you a week later and claim they "made a mistake and you need to come back and sign a new contract." WRONG. Your lease is a contract, and the dealer cannot make you undo a contract. Just think, if you tried to get out of a lease, they would come after you in court right? What to do if this scam happens to you: If you you got a good price on the car, your best solution is to preserve your deal so get your own instant financing online. If you have a credit score over 650, go online right now to Up2Drive and apply online, and get approved within the hour. They will FedEx you a check the next day, you'll take it to the dealer to pay for your car, now you have a car loan, no "financing fell through!" If your score is below 650, then apply through myAutoLoan.com instead. If the dealer refuses your online check, you should try to get out of that deal. File a complaint with the Better Business Bureau at BBB.com, and file a complaint through your state's Attorney General Web site. They are all aware of Spot Delivery Scams.

June 25, 2010

Jen was quick to answer my email inquiry and answered all my questions. We purchased our new Enclave the next day. We thought the process was very professional and consumer friendly. My wife and I are very h More

by jim5292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brakenbury
June 22, 2010

I didn't think I was going to buy a car last week but the guys at Anthony actually found a way to lower my payment while driving a brand new Yukon. They were friendly, had a great selection and most of all, More

by rock39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Tobias
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