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Burlington Subaru - Service Center

Burlington, VT

4.9
36 Reviews

36 Reviews of Burlington Subaru - Service Center

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February 10, 2020

Thank you to Service Department. Traveled from Boston to Burlington VT with worrisome lights flashing on the dashboard in my Subaru Outback. I had tried to go to Subaru dealer near Bo More

by amyecaplan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I think his name is Tim in Service
Feb 25, 2020 -

Burlington Subaru responded

Hi Amy, thank you so much for the wonderful feedback! We're so thrilled that you enjoyed working with Tim. Thanks so much again!

July 15, 2019

SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh More

by vtgirl21
Customer Service
Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Cournoyer, Bill Hunter, Sheryl Hunter, Josh Deutsch, Michelle Mistrik, Kaitlyn Einhart
Oct 25, 2019 -

Burlington Subaru responded

Roger Williams here, General Manager at Burlington Subaru. I wanted to reach out and extend my apologies to you regarding the negative experience you had at our dealership. We would also greatly appreciate the opportunity to make things right with you; if you could contact me at your convenience, my direct line is 802-448-3856 or I can be reached by email at rwilliams@burlingtoncars.com. Thanks so much and sorry again. All the best, Roger

April 17, 2019

Complete upsale rip off!!! I had to take my car in for recall work, and asked them to check out a noise I was hearing as well. When I got there, Darryl told me that they perform More

by Dissatisfiedcustomer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darryl
March 20, 2019

Service I brought in my 2010 Forrester for a recall.it took more than a month to get that appointment. The service staff (Darryl) was efficient, knowledgeable More

by Nosal, Sharan
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Darryl
December 13, 2018

Average experience at service center Had an appointment to get snow tires on, I went home with snow tires on. Waiting room had great popcorn and Costco muffins. 10/10 for the waiting area More

by Sthomp93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Luce
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2019 -

Burlington Subaru responded

Hi, Roger Williams here, General Manager at Burlington Subaru. I'm very sorry to hear about the negative experience you had at our dealership, and I'd be grateful for the opportunity to speak with you and try to reach a more satisfying conclusion. If you'd be willing to contact me, my direct line is (802) 448-3856 or if you'd prefer, I can be reached by email at rwilliams@burlingtoncars.com. Thank you for bringing your issue to my attention, and I look forward to speaking with you soon. All the best, Roger Williams

August 22, 2018

Your car is not safe here! This dealer “serviced” my son’s car this week, and the hubcaps were stolen off the car while on their lot. The “service” department’s response was to More

by Ann B
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek
January 27, 2018

What is a warranty for????? I brought my 2013 legacy a year ago and I was told to buy an extended warranty, it was explained to me that everything would be covered through my wa More

by Emily18882004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kaitlyn Einhart
May 01, 2017

Frustrated Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. Said More

by Lauren0625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Cournoyer
March 23, 2017

Great staff and service The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolv More

by Angela M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Lackard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheryl Hunter
January 26, 2017

Terrible service department I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terribl More

by Anton Kelsey
Recommend Dealer
No
Employees Worked With
Other Employees : Bill Hunter