Burlington Subaru - Service Center

Unimpressed I made an appointment over a week in advanced for my 5,000 mile service and a recall. I arrived at 7:30am and was told my car would be finished by no I made an appointment over a week in advanced for my 5,000 mile service and a recall. I arrived at 7:30am and was told my car would be finished by no later than 9:00am so I was fine with waiting. I waited over TWO HOURS. I did not arrive to work until almost 10:00am. When my service was finished I was not told where my vehicle was parked. I asked and was told "It's somewhere over there. Just use your panic button and listen for it." Really? I have never been to a service facility that made you play hide-and-go-seek with your car. Also, it wasn't even parked in the general direction I was told to go in. After wandering aimlessly for a few minutes I walked all the way around to the front of the dealership where I found my car. I get into my car to find an oatmeal raisin cookie. Nice gesture, but if you're going to provide bad service you better make it chocolate chip. More

Good to work with This review will summarize the 2 years I've worked with the dealership. The Purchase: I bought my ISM '14 WRX Hatch through Jen Gazzola who worked This review will summarize the 2 years I've worked with the dealership. The Purchase: I bought my ISM '14 WRX Hatch through Jen Gazzola who worked with me to get a great deal on the car, after coming close to purchasing a car through a NJ dealership (I thought I got a great deal there). I live in the area so I figured it was worth a shot to see if they could match the price. They matched it even with some tacked on extras coming in under invoice. New cars from Burlington also come with free loaner cars during service and state inspections. Since I planned on staying in the area this was a big plus. The Service: For better or worse, the service department knows me on a first name basis. My WRX has been less than stellar in the reliability department, but between this service team and Subaru of America, they have eased the pain. The free loaner car turned out to be huge for me as my car has spent weeks in the shop at times. I've come to them humbly with issues - large and small - and they always do their best to get it taken care of. They've made mistakes on a few things, but I've also had to accept constructive criticism from them on my operation of the vehicle. Ultimately I want to prevent the issues from reoccurring, as do they, so our communication is open and effective for the most part. They probably hate me for how many issues I bring up about the car, but I try to keep my vehicles in tip-top shape. I think they recognize how aware I am with the car and they respect that. Some of the suggestions I made to fix the car or things I caught early on prevented more damage from occurring. I also do my own maintenance and they don't have a problem with it as long as I keep the receipts. This paid off when my engine required a rebuild, Subaru honored the warranty because I followed their oil recommendations along with severe duty change intervals. The recommendations: While at the dealership waiting for a service, I test drove another WRX for the heck of it. I actually went so far as to recommend it to a friend. He ended up buying it (after considering a WRX for years). Many would run from my car as it makes a strong lemon case, but I'm starting to push past the teething issues and actually enjoy it, the best part of owning a new car. A performance one at that. Burlington Subaru has gone above and beyond for me and to the best of my knowledge has been honest throughout. I do try my best not to be a jerk when I'm not happy with something - which I'm sure they appreciate! More

Terrible Service. I've had terrible experiences every time I've interacted Burlington Subaru. In purchasing, a few years ago they tried to sell me the same car - at the I've had terrible experiences every time I've interacted Burlington Subaru. In purchasing, a few years ago they tried to sell me the same car - at the same price with a higher monthly payment over a longer period. Same terrible experience with the service dept, my local mechanic performed and identified a known issue with Subaru vehicles and I contacted 1 person who initially scheduled my appointment a month out because he was too overwhelmed with changing tires. Then when I brought it in, they doubted everything I said and told me that unless it's registering a check engine light that the BROKEN part that is under warranty, will just be a nuisance because they wouldn't do anything about it. More

Fix one problem, create another Year old Subaru Outback Wagon needs a new transmission. Dropped off the car and the woman in service very pleasant. While the repairs were covered u Year old Subaru Outback Wagon needs a new transmission. Dropped off the car and the woman in service very pleasant. While the repairs were covered under warranty, the car now has a brand new dent/scratch in the passenger's door. Immediate reaction from the dealer, not our problem, read the sign that says not responsible for damage if the car is in the parking lot. Not even an apology. Not the first time the service department has been rude or unaccommodating. Find another dealer to go to! Update: Today the dealer buffed out the scratches, but the door still has a dent. Thank you Ashley. More

Went to the dealership to get head gaskets replaced & timing belt they had car all day got it back & noticed that it was leaving puddles of oil went back & they replaced defective oil filter that they pu timing belt they had car all day got it back & noticed that it was leaving puddles of oil went back & they replaced defective oil filter that they put on 2 days later still leaking fluids this time they fixed again not impressed . More