Burlington Subaru - Service Center

Terrible experience! Will never return! I just went to Burlington Subaru last week to get my car looked at, and they were very unfriendly, and were very rude to my fiancé on the phone. When I just went to Burlington Subaru last week to get my car looked at, and they were very unfriendly, and were very rude to my fiancé on the phone. When he called to speak with them they hung up on him after answering. They also told me that I needed to replace my head gaskets on my Subaru impreza with only 95,000 miles on it! I went to three other garages for other opinions and they ALL told me that they did not need to be replaced at all! Burlington Subaru quoted me almost $3,000 dollars to get what I needed fixed and told me I would not be able to sell my car in the condition it is in for a very high price. They also told me I needed a new timing belt, rear wheel barring and sway bar links and I didn't need any of those things either. My total for repairs at a reliable garage in my area was $75! I would NOT recommend this dealership to anyone! They are simply trying to suck money out of their customers and are very unreliable! I will NOT be returning ever again! Terrible experience! More

This is the best experience I have ever had at a dealer. Went in for a timing belt service and and to fix 2 broken studs on my wheel that were broken by someone else (Wallmart) attempting to rotate my tires Went in for a timing belt service and and to fix 2 broken studs on my wheel that were broken by someone else (Wallmart) attempting to rotate my tires. Subaru Burlington took it upon themselves to go through the entire car because they relized that I had some other issues going on that I was unaware of at the time. Everything extra was covered under an extended warranty that I had forgot that I had purchased, but they relized upon looking at my account. They called to tell me that I had these other issues going on and that they were going to fix all of them at no extra charge to me. Not only did they do this but they also came in $125 under the estimated quote for the timing belt AND gave me a free oil change, car wash, as well as changed out the 2 broken studs on my wheel FOR FREE (a $125 savings just on the studs). Long story short I ended up getting $1400+ worth in work done to my car for less then $600 and now its like driving a brand new vehicle all over again. Also keep in mind that all of this work was done in less then 3 1/2 hours which is pretty remarkable concidering everything that was done. Not only this but their staff was unbelievably helpfull, friendly, and professional. I can't say it enough THIS WAS THE BEST EXPERIENCE I HAVE EVER HAD AT ANY DEALERSHIP! More

Upon picking up my car at the service department, I noticed that I was charged for 8hrs. of labor for my service. This despite only having my car in their possession for 5 hours. (8AM to 1PM) Wh noticed that I was charged for 8hrs. of labor for my service. This despite only having my car in their possession for 5 hours. (8AM to 1PM) When I inquired as to how that was possible, I was told by the service manager that the hours charged were "what the book called for". When I tried to plead my case, it got nowhere except them saying, "I see your point". I was still charged for the entire 8hrs. of labor. I think it goes without saying that I will never visit this service department or dealership ever again. In addition, I have warned other Subaru owners not to visit this dealership. It would be far less expensive to visit other Subaru dealerships up to an hour or more away. The extra time and gas spent will still be cheaper than visiting Burlington Subaru. More

Just wanted to thank you both for the great job and service with a smile on my warranty repair on Monday. If anyone needs a lesson in customer service you would make terrific role models!! You turne service with a smile on my warranty repair on Monday. If anyone needs a lesson in customer service you would make terrific role models!! You turned the inconvenience caused by this warranty glitch into a pleasurable experience. You’re the best! You have earned my loyalty. More

At my recent visit to Burlington Subaru, Kenyon greeted me, took my maintenance requests. To my delight, not only was my car serviced in a timely fashion, but, the interior dashboard was cleaned and floor me, took my maintenance requests. To my delight, not only was my car serviced in a timely fashion, but, the interior dashboard was cleaned and floor vacuumed. This unexpected treat was appreciated, as I was heading out of town and had intended to do my own cleaning. In addition, given the frigid weather of the day, I was awarded a complimentary car wash at a local spot. This, too, was appreciated. Thanks go to all. I have also had constructive and positive experiences when I've worked with Seth, and, had brief contact with Kevin. The front desk at service functions as a team. Thanks. Ruth More

Excellent service department! I have had a great experience everytime I have had to go in! If I continue to have service like this I will only buy from Subaru the rest of my life! I have recommended experience everytime I have had to go in! If I continue to have service like this I will only buy from Subaru the rest of my life! I have recommended Subaru to all of my family and friends and also tell my customers at the shoe store I manage about how great it is! More

We bought our Subaru Legacy GT 6 months ago. We brought it to the dealership due to an issue with the transaxle bearings. Kenyon was fantastic. Even though the car was not under warranty anymore he had it it to the dealership due to an issue with the transaxle bearings. Kenyon was fantastic. Even though the car was not under warranty anymore he had it repaired with no cost to us. We are really impressed with the level of customer service. Thank you Kenyon and thanks to Bill Hunter the Manager as well. More

I had a problem with my block heater failing, with temperatures this week going below 0 degrees F. Burlington Subaru got me in right away for servicing. I dealt with Kenyon as the service advisor. He temperatures this week going below 0 degrees F. Burlington Subaru got me in right away for servicing. I dealt with Kenyon as the service advisor. He was excellent, very professional, and was able to get the part replaced under warranty. His attitude right from the start was one of making sure that I was taken care of. I was very pleased and can recommend Burlington Subaru, and Kenyon, highly. More