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Buster Miles Ford

Heflin, AL

4.1
216 Reviews

1880 Almon St

Heflin, AL

36264

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216 Reviews of Buster Miles Ford

February 13, 2026

Easy to deal with and honest! ! I called and told them what I was looking for and they said they had 2 of the F250’s I was looking for so I made the trip! They did in fact have wha More

by Shane_payton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayla
November 28, 2025

I made the call to sales manager Jimmy Reeves, informed him of exactly what I wanted, drove over from Birmingham, and left with a nice truck at a fair price. Sales representative Rocky Stemen, along with T More

by Gladman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Reeves, Rocky Stemen, Tommy Moore
October 13, 2025

Have used this dealership for 12 yrs , always completely satisfied ! Wouldn’t go anywhere else More

by mike.craven13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
August 21, 2025

No pressure sales. Easy to work with finance dept; giving you all your options with a payment you can afford. Family owned. Knowledgeable staff. Prices on vehicles is t More

by Bella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Bentley & Tommy, Finance Department
Aug 23, 2025 -

Buster Miles Ford responded

Hello Bella, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

October 29, 2024

My experience was above and beyond favorable to the customer satisfaction. They are truly there for the customer and whatever their need is. I just want to say I am very satisfied with my sales contact More

by totalmess4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Andrew Wilson
September 22, 2024

I have purchased 2 vehicles from Rocky at Buster Miles Ford and both purchases were quick and painless. Everyone I encountered at the dealership was friendly and professional. More

by Justin Landers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Stemen
June 25, 2024

Will never take my Bronco there again. Requested work that should have been covered by warranty. Charged me $400 and did not fix the problem. Terrible service department. More

by annbtrimble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
Jan 09, 2025 -

Buster Miles Ford responded

Thank you for sharing your feedback. We’re very sorry to hear about your experience with our service department. It’s disappointing to learn that we were unable to address the issue with your Bronco as expected, and we completely understand your frustration. We take warranty coverage very seriously, and we regret that you were charged for a service that didn’t resolve your problem. This is certainly not the experience we aim to provide. Your feedback has been shared with our team to ensure we improve our processes and better serve our customers in the future. We truly regret losing your trust, and we hope you will reconsider in the future. Thank you again for taking the time to bring this to our attention.

May 01, 2024

I also purchased a flood truck from them 2 years ago and they told me they wouldn't fix my transmission and electrical issues. Never trust this snake of a business. More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't remember off hand
Jan 09, 2025 -

Buster Miles Ford responded

Dear James, Thank you for taking the time to leave your feedback. We’re truly sorry to hear about your experience and the issues you've encountered with your vehicle. We understand how frustrating transmission and electrical problems can be, and we regret that we weren’t able to meet your expectations when you reached out. At Buster Miles Auto Dealerships, we pride ourselves on providing honest and reliable service, and we never want our customers to feel like they've been treated unfairly. We’ll certainly take your comments to heart as we continue to improve our practices. We understand your frustration and truly wish we could have done more to resolve your situation. We appreciate you sharing your perspective, and we’ll continue to work hard to earn the trust of all our customers moving forward.

May 01, 2024

I spent $20,000 cash on a truck only to get 2 days use of my truck.this company put heavy-duty oil in my motor two days later the motor starting knocking. They also are know to sale flood vehicles with o More

by fimekowilliams15
Purchase Time
Recommend Dealer
No
Employees Worked With
Crook
November 08, 2023

I took my car to the Ford dealership to get an oil change and alignment. Well the car was still not aligned and was shaking very bad. Took it back a week later they said it was fixed. No shaking. Got in the More

by caldwellsmom16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Wilcox and Bradley
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