Butler GMC

Great Experience Everything was great. I think this was the best experience with purchasing a car I've ever had. Peter is very knowledgeable and entertaining. You can Everything was great. I think this was the best experience with purchasing a car I've ever had. Peter is very knowledgeable and entertaining. You can tell he cares about his customers and has respect for the people he works with. I have been car shopping for the last 3 months and your staff handled themselves better than any other dealership I have gone to. Be proud of the service you are providing. More

Wonderful experience Everyone at Patriot Buick was extremely helpful and friendly. I went to the dealership and met with Jeremy. He ended up showing me a variety of vehicl Everyone at Patriot Buick was extremely helpful and friendly. I went to the dealership and met with Jeremy. He ended up showing me a variety of vehicles in my price range and made my experience there enjoyable. Even though I did not leave with a car that day, I will definitely go back to Patriot Buick GMC when I am ready to purchase a new car! More

Great buying experience Dan Curboy was very helpful and we completed the purchase of our used 2013 silverado quickly and drove home the same day. Would highly recommend. Dan Curboy was very helpful and we completed the purchase of our used 2013 silverado quickly and drove home the same day. Would highly recommend. More

Great experience can't wait to come back! Recently I was in with several problems with my car. Anyone who knows me knows I don't enjoy going to car dealerships in general, however I had such a Recently I was in with several problems with my car. Anyone who knows me knows I don't enjoy going to car dealerships in general, however I had such a great experience with Niki that I will definitely be back. She was friendly and knowledgeable. All my questions and concerns were answered. Thanks to her I don't dislike having to deal with car issues anymore I have a place I can take my car and know it's in good hands. Thank you again I look forward to coming back. More

Kyle Keegan and Patriot are a wonderful mix! I have been in the 'automotive' business for many years on the advertising side. I've purchased, leased and sold many vehicles. We represented ove I have been in the 'automotive' business for many years on the advertising side. I've purchased, leased and sold many vehicles. We represented over 100 dealerships and the stories are outstanding or horrible. This was an emotional deal because I was trading mine and my mom's car that we had leased. I bought out of the lease after her death. I went to this dealership because of Kyle (and Erica). Not only did they understand what I wanted to do, but they cared about giving me the best options of vehicles, deals and more. Kyle showed me what they had for inventory, both local and sister dealerships. He walked me through their service and after-purchase care. Kyle got me the car I really didn't know was perfect for me! Nothing is fake about Kyle. He is so great at this job. Patriot is very lucky to have people like Kyle, Erica and every other person there that showed they all cared. You can't go wrong at this place! They will make it right and you'll drive away very happy! Ann More

When near Patriot, drive on by! I bought a 2013 used Equinox from Patriot in Spring of 2015 and NOTHING went right. I test drove the vehicle and completed the paperwork while there. I bought a 2013 used Equinox from Patriot in Spring of 2015 and NOTHING went right. I test drove the vehicle and completed the paperwork while there. My original intent was to transfer plates from my old truck which I was going to sell privately. I received a call from Patriot telling me that I needed to go for new plates because the way my truck was registered. When we went to pick up my Equinox I was asked where my truck plates were. I told the salesperson that John Bisbee had told me they were having to get new plates. Ultimately I had to return home (one hour away) and wait for Patriot to sort things out with CT. DMV. This took two days and the vehicle was delivered to my place of work. Although the transaction was started on a Sunday it took until late Friday for this to be resolved and I was without a vehicle for that time with the exception of one night where Patriot arranged a rental car for me. When I received the car it had only one key fob and no floor mats. I called Patriot and spoke to Dan Curboy and he said they sell used vehicles as they receive them, 'as equipped'. I told him, and the sales manager Chris Fasano later that Patriot had an obligation of full disclosure to say that the car only had one key fob and as far as the floor mats go, as far as I was concerned they had been there when I test drove the vehicle. Chris said he would get me the next set of floor mats from a used Equinox that they obtain, but I have not heard anything in about six months although a number of them have gone thru their system. I doubt I ever will. Regarding the key fob, I am particularly upset because Chris said in light of everything he would provide a new one for me at Patriot's cost of over $160.00 as it has a retail of well over $200.00. What I find curious is how I was able to obtain one from a local Chevy dealer in CT for only, $55.97??????? For these issues I question the honesty and integrity of this dealership. Beyond this the car was probably not cleaned or detailed, or if so, very poorly done. When we went to pick it up on the night where we left without it, the vehicle was left unlocked and still had all of the used car stickers on it. When received, the OnStar nor satellite radio was not activated as well. Although only a few miles from CT it is odd that they had to try three finance companies before they found one who service customers from CT. There was no finance issue with me, only a selection problem with Patriot. I had asked Paulette Reed in finance for a letter explaining what happened regarding the registration issues and am still waiting for a response, but am no longer expecting one. I also emailed Patriot's GM, Mr. Phillipo on May 29th citing these issues and have not yet received a response from him. This is why I question the honesty, integrity and competence of the management at Patriot. Sincerely, Pat More