Butler GMC

I have purchased several cars in my life from several new / used dealerships. James Shaughnessy was my Sales Rep. He made me feel comfortable, he treated me like a friend before, during and even after the sa / used dealerships. James Shaughnessy was my Sales Rep. He made me feel comfortable, he treated me like a friend before, during and even after the sale. He explained everything in detail about my new truck. He never made me feel like I was wasting his time. I got a xxxx of a good deal on this purchase and if I ever decide to purchase another vehicle, I would ask for James. I would recommend him to EVERYONE!!!!. Thanks again James. God Bless. † More

Most misleading advertising I've ever seen - got a mailer that actually had both me and my wife believe we had won some money. Called to confirm - we were right according to the guy on the phone, come mailer that actually had both me and my wife believe we had won some money. Called to confirm - we were right according to the guy on the phone, come on in and collect. We got there and it was a gimmick. Owner/GM knew exactly where on the fine print he had to point, and the fine print was just as misleading. He then tried to kick me out of the store for being upset and lashing out a bit - probably used to it that day though. Drove over an hour to get there to be treated like a fool. I guess he needs to get as many people in there as possible, regardless of how misleading the tactics are. I've never been so angry in my life. More

This past thursday my 2010 GMC Sierra with only 29,000 miles on it began running very rough! The engine light came on, along with messages advising to service the Stabilatrac, Traction Contral and that th miles on it began running very rough! The engine light came on, along with messages advising to service the Stabilatrac, Traction Contral and that the engine had powered down. The vehicle would not go past 1500rpm and no faster than 30mph while the vehicle was jerking in gear! I was pretty close to my house so I drove it home and contacted Mickey in the service department. This was around 3:30pm, Mickey had a tow truck at my house by 6:00pm and had lined up a rental car for me if so needed. Mickey explained to me that it sounded like the sensor for the throttle control and they had the item in stock. I had explained to him that I work 3rd shift and have my children to get to school the next day. Mickey assured me that my vehicle would be made a priority and they would fix the problem asap. I received a call from the service manager Nuno around 7:30pm informing me my vehicle was ready for pick up. At this point my children were already in bed sleeping so Nuno attempted to make arrangments to drop it off to me that night, but because they closed at 8:00pm most of his staff was already gone and it was inpossible. As promised Nuno had two staff members drop my truck off to me in Douglas which is probably 25 minutes from his dealership. This was an issue covered by warranty and they treated me like I was thier only customer, even though it was a pain to lose my truck for even a short period of time they more than made up for the inconvenience!! GREAT JOB GUYS!!! I More

Great experience. All were friendly and helpful. Deal went quickly and professionally. Have done business with Patriot before and will recommend to others and return again for next purchase. went quickly and professionally. Have done business with Patriot before and will recommend to others and return again for next purchase. More

Sales Rep and Service Rep were courteous and extremely helpful in explaining various aspects of the vehicle I purchased. Nuno went out of his way to make sure that information I needed to operate my vehi helpful in explaining various aspects of the vehicle I purchased. Nuno went out of his way to make sure that information I needed to operate my vehicle was sent to me via email to help me operate various controls on my newly acquired vehicle until they are able to procure an owners manual for me. More

Very friendly experience! Awesome job displaying every feature of the cars in a manor that fit my expectations of a sales consultant. Thanks again for everything, I'll definitely recommend this dealership feature of the cars in a manor that fit my expectations of a sales consultant. Thanks again for everything, I'll definitely recommend this dealership! More

I came in last Sunday to look at a new van for my family of 5, we got there a half hour before the dealership actually opened as we wanted to "just look". The manager, Tom Sullivan noticed we were there, ca of 5, we got there a half hour before the dealership actually opened as we wanted to "just look". The manager, Tom Sullivan noticed we were there, came out to offer assistance and offered us a test drive and more information on the vehicle we thought we already knew, but learned so much more from him! 45 minutes later, we were driving home in our new van! Not only did the dealership make the sale affordable but also, did it with absolutely no pressure! This was our overall easiest buying experience ever! Will definitely recommend to all our family and friends! Happy Holidays and thank you Tom Sullivan for making our experience stress free and easy! More

Jimmy Shaughnessy was very friendly and helpful when it came to my visits to Patriot Buick GMC. He was very accommodating and there was no pressure at all. Overall, it was a very pleasant experience and came to my visits to Patriot Buick GMC. He was very accommodating and there was no pressure at all. Overall, it was a very pleasant experience and I will definitely go back to Patriot for future car purchases; eventhough it is 1 hour from my home. I do love my new certified used SUV. More

Bought my last Buick at Patriot. Everything was explained to me in detail unlike another dealer I was working with. That is what I liked. I will definitely be back. Thanks. to me in detail unlike another dealer I was working with. That is what I liked. I will definitely be back. Thanks. More

Jim Shaughnessy is the best salesman I've worked with. This was my first time going to this dealership and my experience was more than I could ask for! Jim gave me great advice and did everything he could This was my first time going to this dealership and my experience was more than I could ask for! Jim gave me great advice and did everything he could to get me the right car for my budget, as I am currently a college student. I enjoyed my experience there and would most definitely go back and would certainly recommend Jimmy if you're in need of a new or used car! Thanks Jimmy! More