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Byers Subaru Dublin - Service Center

Columbus, OH

4.7
718 Reviews
Call Service Center (614) 416-4465

718 Reviews of Byers Subaru Dublin - Service Center

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June 11, 2025

Timely, efficient service as scheduled by appointment. Met by service rep as I arrived., kept informed if progress and service completed in the advised timeframe. More

by jeazog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2025

Trisha was delightful to work with and the installation of my hitch took less time than expected. More

by o_misty
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance (sales), Trisha (service)
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that Trisha made your experience enjoyable and that the hitch installation was quicker than expected. Your satisfaction is our top priority, and we’re here to assist with anything else you might need. Safe travels, and we look forward to helping you again in the future!

June 06, 2025

Always a very pleasant experience with our service advisor. Knowledgeable and helpful. Car was completed when promised. More

by bruceschueren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that our service advisor provided knowledgeable and helpful assistance. It’s also wonderful to know that your car was completed on time, as promised. Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional service in the future!

June 04, 2025

Always incredible service but I gotta come back because the in cabin air filter wasn’t putting in correctly and it’s buzzing loudly More

by nakahe1@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words about our service! We’re truly sorry to hear about the issue with your in-cabin air filter. This isn’t the experience we want for our customers, and we’d love the chance to fix it for you. Please feel free to stop by or give us a call so we can make things right. Your satisfaction is very important to us, and we appreciate your feedback!

June 03, 2025

Quick and courteous. Leila was thorough, thoughtful, and accommodating. The clerk at checkout was very friendly, and the waiting area is comfortable and convenient. I do More

by mproud
Recommend Dealer
Yes
Employees Worked With
Leila
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words and positive feedback! We’re thrilled to hear that Leila provided you with such thorough and accommodating service, and that our checkout clerk could make your experience even better. We're also glad you found the waiting area comfortable and appreciated the convenience of the loaner car. Your satisfaction is incredibly important to us, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future!

June 03, 2025

Good service- friendly in and out in a hour. I trust them to work on my car More

by BBCARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words and trust in our service. We’re thrilled to hear you had a friendly and efficient experience. Your confidence in us means the world, and we look forward to taking care of your car again in the future. Safe travels!

May 31, 2025

Excellent customer service and great video showing tech walk around checking my car parts and showing me a cabin filter that needed replacing More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blayne, Service Advisor
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you appreciated our customer service and the video walk-around showcasing your car's tech and parts. Transparency and ensuring you're informed every step of the way are top priorities for us. We're also glad the team could point out the cabin filter that needed replacing. Your feedback means a lot, and we're here anytime you need assistance. Safe travels!

May 31, 2025

prompt and courteous as usual! I found a pair of brown prescription glasses underneath the driver's seat of my car after it was serviced. Is anyone there missing a pair? More

by MIJON224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only met with the service folks.
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you for your kind words and for bringing this to our attention. We truly appreciate your honesty and for letting us know about the glasses you found. We'll check with our team to see if anyone is missing a pair, and we'll do our best to reunite them with the owner. If you need any further assistance or have any other concerns, please don’t hesitate to reach out. Your thoughtfulness and support mean a lot to us!

May 30, 2025

My service person was kind! I felt like they explained everything I needed to know and were helpful when I had other questions. Good snacks in the lounge for while you’re waitin More

by zaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that your service person took the time to explain everything clearly and was able to answer all your questions. We're also glad you enjoyed the snacks in the lounge while you waited. Your feedback means a lot to us, and we look forward to serving you again in the future!

May 30, 2025

I have always been treated good at Byers until this time. I was told that I needed to replace the Day Time Running Lights for $125 total for both lights becasue they were both not working. I told the servi More

by MARGRENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair technician
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Jun 09, 2025 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us. We sincerely apologize for the oversight and any inconvenience this situation may have caused. At Byers, we strive to provide accurate and reliable service to all of our customers, and it’s clear we fell short this time. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve. Please know that we take your concerns seriously and will address this with our team to ensure better attention to detail in the future. If there’s anything we can do to make this right or if you’d like to discuss this further, please don't hesitate to reach out to us directly. We value your loyalty and hope to have the opportunity to provide you with the exceptional service you’ve come to expect from us.

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