Byers Subaru Dublin - Service Center

Brought my car in for an oil change and tire rotation on a Thursday. Also asked for them to look into a noise that I had been hearing for awhile to see if something needed repaired. The service was supposed a Thursday. Also asked for them to look into a noise that I had been hearing for awhile to see if something needed repaired. The service was supposed to be done the same day but I never heard anything back. I tried calling, leaving a voicemail, and texting my service advisor around 5 and never heard anything until I called again the following morning. I was told the noise I asked about was caused by the sunroof and there was a slight delay because a part had to be ordered to fix the issue, but it should be finished by noon that day. Again, noon came and went and I heard nothing. So I called back on Saturday and was told they had the part that was needed to complete the repair, but it had not been installed yet for an unknown reason and there wouldn't be a tech there who was able to do it until Monday. Also, apparently the service was being overseen by a manager at that point and the person who I was originally dealing with had no knowledge of it. I needed my car first thing Monday morning so thankfully Brandon, the person who answered the phone on Saturday, was able to get me a loaner car. I finally got my car back on Monday and all of the actual service/repairs done on it look good. Also, they were kind enough to cover the costs of the tire rotation/oil change because of the inconvenience. I am just frustrated with the total lack of communication and the fact that nobody seemed to know who was in charge or who I should be speaking to. More

Service dept said we needed a new battery. We declined, went to Advance Auto next day and battery was fine. We will see how long it lasts, but to red flag a service as if it was a problem, cou We declined, went to Advance Auto next day and battery was fine. We will see how long it lasts, but to red flag a service as if it was a problem, could make it questionable should we need to fall back on our warranty for something electrical. Makes me feel a little uneasy, however I love my Subaru so there's that More

Service was fast and reasonably-priced. Brittany was very helpful and explained things well. I appreciated the loaner car. The car is running well now. Brittany was very helpful and explained things well. I appreciated the loaner car. The car is running well now. More

What a great day! Stopped without appointment for oil change and tire rotation. In and out within an hour and some snacks with coffee! Stopped without appointment for oil change and tire rotation. In and out within an hour and some snacks with coffee! More

Great service shuan was very helpful and helped me with installing my Bluetooth after the radio was replaced installing my Bluetooth after the radio was replaced More

People were friendly. Efficient. Work was done in a timely fashion. Coupons helped defray final cost. I did have to return for some follow up work due to some miscommun Efficient. Work was done in a timely fashion. Coupons helped defray final cost. I did have to return for some follow up work due to some miscommunication, however. More

tanner was very thorough in explaining what was to be done and answered all questions about the service to be performed done and answered all questions about the service to be performed More

It was a good experience. I was in and out in an hour. Also, good coffee, friendly service and snacks! I was in and out in an hour. Also, good coffee, friendly service and snacks! More

Friendly, efficient, thorough. Great waiting area. I was kept well informed of progress on my vehicle. Great waiting area. I was kept well informed of progress on my vehicle. More

Quick easy service nice shuttle service easy to review and approve additional services personable staff and approve additional services personable staff More