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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
779 Reviews

779 Reviews of Byers Subaru Dublin - Service Center

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April 22, 2024

I love the warm reception and care. I love the spotless, spacious waiting area with its pleasing refreshments. I love how attentive and welcoming everyone is. I love the efficiency. I l More

by MEADOWS.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Apr 24, 2024 -

Byers Subaru Dublin responded

Thank you for your glowing review and kind words, we are thrilled to hear that Subaru has resonated with you on such a positive level. Our team takes great pride in creating a warm and welcoming environment for all of our customers, including providing refreshments and maintaining a spotless waiting area. Your appreciation for our commitment to safety, kindness, and honesty truly means a lot to us. We are dedicated to upholding these values in all aspects of our business, from the quality and efficiency of our work to how we communicate with our customers. Thank you again for choosing Byers Subaru Dublin, it was a pleasure serving you and we look forward to welcoming you back in the future!

April 20, 2024

The work was done in a timely manner and future service needs were explained fully. More

by lodegaard0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for the 5-star review of your recent visit to Byers Subaru Dublin! I am delighted to hear that your service was completed efficiently and that our team was able to thoroughly explain any future service needs for your vehicle. We appreciate your feedback and hope to see you again in the future for all of your Subaru needs. Safe travels!

April 20, 2024

This was the best dealership experience I’ve had. Maria was very kind and made sure my car was well taken care of. I was even able to work in a comfortable nook while waiting for my Crosstrek to get More

by benlgrimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Laney
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin, we are thrilled to hear that it was the best dealership experience you've had! Maria is an amazing member of our team and we are happy to hear that she took good care of you during your visit. Comfort is important to us while you wait for your vehicle, so we are glad to know that our nook provided a comfortable space for you to work. Thank you again for your kind words and we look forward to seeing you again soon!

April 19, 2024

Took my 2022 Subaru in on April 5th for a oil change and tire rotation and ask them to wash it When it was finished I alerted the service writer the glove box was on the floor a mechanic was noticed a had t More

by wdj321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greyson
Apr 19, 2024 -

Byers Subaru Dublin responded

We would like to sincerely apologize for your recent experience at Byers Subaru Dublin. We strive to provide top-notch service and it seems we have fallen short of our goal in this case. We understand how frustrating it can be to bring your vehicle in for maintenance and not receive the thorough care you deserve. We assure you that this is not a reflection of our standard level of service and we take all feedback seriously. We appreciate your patronage over the years and want to make things right. Please reach out to our service team at your convenience so we can address any lingering concerns and ensure future visits are nothing less than exceptional. Thank you for bringing this matter to our attention, we hope to have the opportunity to regain your trust in the near future.

April 19, 2024

Great job Leila, I appreciate your help and your very efficient customer service. Keep it up please and I’ll keep coming back to you and Byers Dublin! God bless, More

by beheryatef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leila Lopez
Apr 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for choosing to work with Leila and Byers Subaru, and for taking the time to leave such a kind review! We are delighted to hear that Leila provided efficient and helpful customer service during your visit. We truly appreciate your support and hope to continue assisting you with all your vehicle needs in the future. Have a blessed day!

April 14, 2024

Site had new location signs to understand layout of various areas including visit to service bay check in. Very easy. Clear summary of express service and wait area. Quick completion of work. Smooth More

by dandorsey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Hill
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin and for your 5-star review! We are glad to hear that our new location signs helped make your visit easier. Our express service and waiting area are designed for seamless and quick experiences, so we're happy to know they were effective for you. We appreciate your business and hope to see you again soon!

April 11, 2024

It was a great experience! I came in at about 1:30 and was out by 2:30 with a freshly washed car! Oil change and tire rotation! Thank you Dublin Subaru! You are the best!❤️ More

by rbroderick1286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Hill
Apr 12, 2024 -

Byers Subaru Dublin responded

Thank you so much for this amazing review! We are thrilled to hear that your experience at Byers Subaru was a great one. It's always our goal to provide speedy and efficient service, and we're glad we were able to get you back on the road in just an hour. Thank you for being part of the Dublin Subaru family, and we look forward to continuing to take care of your vehicle needs in the future!

April 09, 2024

Service was quick and easy. The addition of a fenced-in dog play area was a nice touch. More

by ASB 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Contact
Apr 12, 2024 -

Byers Subaru Dublin responded

Thank you for your kind words and high rating, we appreciate your taking the time to leave a review! At Byers Subaru Dublin, we strive to make the service process as quick and easy as possible for our customers. We're glad to hear that you also enjoyed our new fenced-in dog play area - we love being able to welcome our furry friends along with their owners. We hope to see you again soon for any of your vehicle needs!

April 09, 2024

I brought my 2017 Crosstrek in for an oil change and tire rotation. The availability of the Express Service is greatly appreciated. The staff was professional, courteous, and friendly. More

by bobfx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Scott and Aidan Phipps. 5 stars for both.
Apr 19, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin for your recent service visit! We're thrilled to hear that our Express Service option made your experience more convenient and that our staff could provide you with professional and friendly service. Your satisfaction is our top priority, and we look forward to seeing you again for any future service needs. Safe travels in your 2017 Crosstrek!

April 03, 2024

Tanner was professional, knowledgeable, efficient and delightful! He sold me on Byers Subaru service center. We’ll be back. More

by cassiemaull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner, Ann Hill
Apr 04, 2024 -

Byers Subaru Dublin responded

Thank you for the kind words, we're thrilled to hear that Tanner provided such a great experience for you! We pride ourselves on our knowledgeable, efficient and friendly staff and are delighted to know that they left a lasting impression on you. It's wonderful to hear that you were so satisfied with your visit to Byers Subaru Dublin and we look forward to welcoming you back in the future. Thank you for choosing us as your service center!

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