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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
696 Reviews
Call Service Center (614) 416-4465

696 Reviews of Byers Subaru Dublin - Service Center

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September 16, 2023

Got me right in after my car broke down on 270. It was diagnosed in 24hr and fix within 48hr. Very pleased More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 16, 2023

In fifteen words minimum for this survey I think the staff of Byers Dublin Subaru are courteous and attentive More

by ASMITH8325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha gets 5 stars too, Ann Hill
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Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 14, 2023

Severe lack of communication both internally and with their customers. Lacking empathy due to their lack of communication, follow-up, or error. More

by rk06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Day
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tricia, Greg Scott
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Sep 15, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to review your experience with Byers Subaru Dublin. We apologize for any lack of communication that you have experienced. As a company, it is our priority to ensure that our customers are heard and that we are able to provide a service that meets their expectations. I understand how frustrating miscommunications can be and again apologize for this issue.

September 13, 2023

I stopped for an express oil change. The staff was pleasant and efficient, the work done while I waited in a comfortable lounge area, and I was out in 20 minutes. Very nice! More

by dmanndvm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you for your recent visit to Byers Subaru Dublin and for taking the time to share your positive review. We are so glad to hear that our staff was pleasant and efficient during your express oil change, and that you found our lounge area comfortable! We strive for a timely service experience and we’re delighted that you were out after just twenty minutes. Your satisfaction is important to us, so again thank you for sharing feedback from your visit with us. Wishing you safe travels in your Subaru!

September 13, 2023

Was very professional and did what was asked in a quick manner. Waiting room was clean and comfortable. More

by stclairscottcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you for the positive review and for choosing Byers Subaru Dublin! We appreciate your kind words about our team and take pride in providing a welcoming environment. We are delighted to hear that we were able to help you professionally and in a timely manner. Your satisfaction is our number one priority and through feedback like this, we can continue to exceed expectations. Thank you again for your business, we look forward to assisting you with any of your future automotive needs.

September 12, 2023

You have always been reliable, exactly what my family needs. You are upfront and take care of my short term and long term needs. Thank you! More

by oksana.boukhtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you so much for your kind review, we truly appreciate it. It isn't always easy finding a reliable car dealership that helps you take care of both short-term and long-term needs, so we are glad that we were able to meet yours! We strive to be upfront with all of our customers' inquiries and needs, and it's wonderful to know that we achieved this in taking care of you. We hope to continue providing you with reliable service for your family in the future. Thank you again!

September 12, 2023

Please get tire pressure correct. Every time I come to the dealership the same pressure is put in all tires despite mfg recommendations of 2 psi less in the rear tires. Other non deal More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you, Todd, for your feedback about tyre pressure at Byers Subaru Dublin. We always strive to take proper care in servicing our customers and that includes providing accurate tyre pressure settings. We are sorry that have not been meeting this standard for you and we will certainly communicate your concerns to our service technicians. Rest assured, we take guest satisfaction seriously and everyone from our front desk staff to the mechanics on the floor wants to ensure your car is running optimally with correct tyre pressure settings so that it maximizes performance and ride. Your comments are much appreciated and we thank you for giving us an opportunity to address them.

September 11, 2023

Timely, friendly, and professional. Very nice waiting area with snacks. Express service was less than 1 hour. More

by alatorre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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September 10, 2023

Went thru express line. Quick service but a little longer than usual because they recommended new windshield wipers and I approved that to be done. Great service person but More

by perkeyprdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know it
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Sep 10, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 10, 2023

AC was not working and we are pleased that it could be fixed. Thank you. More

by PHONEPRO13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Sep 10, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

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