CDJR of Leesburg - Service Center

We travel past several other dealerships to have our diesel trucks maintained here for one reason - SERVICE. Always a pleasure to work with professionals diesel trucks maintained here for one reason - SERVICE. Always a pleasure to work with professionals More

Service was excellent - service advisor Kimberly Lewis was outstanding and kept me informed on all aspects of the repair which was completed ahead of schedule. was outstanding and kept me informed on all aspects of the repair which was completed ahead of schedule. More

The ability to bring car in without appointment. Staff is professional as well as personable AND knowledgeable. Provides transport home and back if service will take a little longer. Made to feel Staff is professional as well as personable AND knowledgeable. Provides transport home and back if service will take a little longer. Made to feel welcome More

There was a lack of communication from the start of my repair. I understand there was a change of ownership of business they may have caused some of this. My vehicle was there for 2 days before I was told repair. I understand there was a change of ownership of business they may have caused some of this. My vehicle was there for 2 days before I was told what was wrong w it. Then I was told they had all the parts on site and were waiting for 1 part to get there. Once all the parts were there, I would get a phone call. Didn’t happen. 2days later, I called. Parts were there and they would start repair the next day. Service rep said he would call me w progress the next day (Thurs) Did not happen. I called snd on Friday and was told it would b ready on Tues. I called Tues eve and still not ready and was told they would call me wed morning w status update. No call. On wed afternoon, I spoke to the service manager, she told me that it would b ready Friday. my vehicle was taken care of promptly after that. Picked up Friday at 2pm. Vehicle is running great. My only issue was lack of communication. My vehicle was there 9 days when I was told a few days. Had to borrow car bc didn’t know how long I had to have one. More

3 hours and 25 minutes for an oil change and tire rotation, and the car wash. Brought in car at 8:10, advisor stated the car got logged into the system at 8:30. I got into my car to leave at 11:35. rotation, and the car wash. Brought in car at 8:10, advisor stated the car got logged into the system at 8:30. I got into my car to leave at 11:35. Advisor was nice, but no communication until I was sent a video at 10:25, which was actually taken at 10:05 that they wanted me to buy a new air filter and cabin filter but no one confirmed after I got video. Trevor who washed the care did an awesome job, so kudo's to him. More

Change over to new computer system that video's service on cars was challenging, i.e. took 3 hours for a simple oil change. Service folks warned they were a bit behind because of the new technology. on cars was challenging, i.e. took 3 hours for a simple oil change. Service folks warned they were a bit behind because of the new technology. More

very professional manner that i am pleased with. Lounge is very nice area to rest but not closed caption n tv Lounge is very nice area to rest but not closed caption n tv More

Katie was very helpful to me during the whole process, keeping me updated with everything that was happening. They did a great job in service. keeping me updated with everything that was happening. They did a great job in service. More

Customer service great as always. Comfortable waiting area as well. Love the soda machine and free wifi Comfortable waiting area as well. Love the soda machine and free wifi More

My Service Tech was, Jose, was great as usual. He tried to keep me updated but was greatly hampered by an apparently new process. A full day + to get a small part from Orlando to Fruitland Park? I He tried to keep me updated but was greatly hampered by an apparently new process. A full day + to get a small part from Orlando to Fruitland Park? It only takes a couple hours drive time. He wasn't able to give me much current information while doing things others used to do. I watched him and the other service reps working their b**** off and appearing to be stressed. I've worked with Jose before and was extremely happy with his efforts and results. Seems someone tried to fix something that was working well and has screwed it up. Was the new Morgan Group responsible? More