CDJR of Leesburg - Service Center

Kimberly did a great job Kept me informed and up to date on everything taking place. Went out of her way to correct the tire issue on everything taking place. Went out of her way to correct the tire issue More

Kolbe was wonderful. He did the work in the timeframe promised He was very respectful as well He did the work in the timeframe promised He was very respectful as well More

There was a lack of communication from the start of my repair. I understand there was a change of ownership of business they may have caused some of this. My vehicle was there for 2 days before I was told repair. I understand there was a change of ownership of business they may have caused some of this. My vehicle was there for 2 days before I was told what was wrong w it. Then I was told they had all the parts on site and were waiting for 1 part to get there. Once all the parts were there, I would get a phone call. Didn’t happen. 2days later, I called. Parts were there and they would start repair the next day. Service rep said he would call me w progress the next day (Thurs) Did not happen. I called snd on Friday and was told it would b ready on Tues. I called Tues eve and still not ready and was told they would call me wed morning w status update. No call. On wed afternoon, I spoke to the service manager, she told me that it would b ready Friday. my vehicle was taken care of promptly after that. Picked up Friday at 2pm. Vehicle is running great. My only issue was lack of communication. My vehicle was there 9 days when I was told a few days. Had to borrow car bc didn’t know how long I had to have one. More

3 hours and 25 minutes for an oil change and tire rotation, and the car wash. Brought in car at 8:10, advisor stated the car got logged into the system at 8:30. I got into my car to leave at 11:35. rotation, and the car wash. Brought in car at 8:10, advisor stated the car got logged into the system at 8:30. I got into my car to leave at 11:35. Advisor was nice, but no communication until I was sent a video at 10:25, which was actually taken at 10:05 that they wanted me to buy a new air filter and cabin filter but no one confirmed after I got video. Trevor who washed the care did an awesome job, so kudo's to him. More

Change over to new computer system that video's service on cars was challenging, i.e. took 3 hours for a simple oil change. Service folks warned they were a bit behind because of the new technology. on cars was challenging, i.e. took 3 hours for a simple oil change. Service folks warned they were a bit behind because of the new technology. More

Spent 2. 5 hrs waiting for oil change and tire rotation. Thank Goodness for a nice lobby with yummy beverages and snacks. Love the cold brew machine and flavor 5 hrs waiting for oil change and tire rotation. Thank Goodness for a nice lobby with yummy beverages and snacks. Love the cold brew machine and flavors. Not sure why it took so long, but I feel my car was serviced correctly and so far, I feel I can trust the mechanics. More

We travel past several other dealerships to have our diesel trucks maintained here for one reason - SERVICE. Always a pleasure to work with professionals diesel trucks maintained here for one reason - SERVICE. Always a pleasure to work with professionals More

Service was excellent - service advisor Kimberly Lewis was outstanding and kept me informed on all aspects of the repair which was completed ahead of schedule. was outstanding and kept me informed on all aspects of the repair which was completed ahead of schedule. More

The ability to bring car in without appointment. Staff is professional as well as personable AND knowledgeable. Provides transport home and back if service will take a little longer. Made to feel Staff is professional as well as personable AND knowledgeable. Provides transport home and back if service will take a little longer. Made to feel welcome More

Customer service great as always. Comfortable waiting area as well. Love the soda machine and free wifi Comfortable waiting area as well. Love the soda machine and free wifi More