CJ Wilson Mazda of Ventura

Review of my experience I would recommend your dealership to friends and family and I would highly recommend Heather as their salesperson. She was friendly, and she knew what I would recommend your dealership to friends and family and I would highly recommend Heather as their salesperson. She was friendly, and she knew what I was looking for. More

Service oil change Came in for a service oil change and of course was taken care of by Jen an Clint. They treat us like family, always friendly, great customer service, Came in for a service oil change and of course was taken care of by Jen an Clint. They treat us like family, always friendly, great customer service, speedy service, we love them! More

Dream Car Heather did such an amazing job. Last year she helped me purchase my first Mazda, and now she helped me trade in my old Mazda. With her help I was fin Heather did such an amazing job. Last year she helped me purchase my first Mazda, and now she helped me trade in my old Mazda. With her help I was finally able to get my "dream car". She went far and beyond to help me though the whole process, making it an amazing experience. Thank you so much Heather. Kris was also very helpful, he made the finance processs simple and informative. He did a great job by getting me a great deal. More

Positive customer experience 25% sale is done during initial contact and subsequent followup with the customer. The next 25% when he or she walks into the dealership to buy car of 25% sale is done during initial contact and subsequent followup with the customer. The next 25% when he or she walks into the dealership to buy car of their choice. Remaining 50% is not done until deal is closed and signed. We should not sideline role of each and every individual directly or indirectly related to this process. Someone who is showing you the car, taking you to the test drive, getting it ready for you is as important as the person who is responsible in ensuring best in class service is delivered. One may have been reading, watching videos, doing comparisons but something has to be reinforced to make initial contact into sales. We can bring in a customer one time by offering incentives, discounts, rebates etc but building a long term relationship requires more than that which ultimately translates customers into clients or family of clients. If one person has bough a car from a dealership and has confidence in the deal and value they got they will definitely bring more members or convince their friends to see what is so special about it. So those unheard or hidden customers then become your real customers. For example if someone is brand loyal they may have many members buying same brand, make or model. Customer retention is a big challenge not only for dealerships but so many other organizations. People, processes, and Technology are critical but human is most important among all. My experience of Mazda dealership was as pleasant and friendly as I could think of. Bassam and team was very professional, polite, and have done their homework well. I sincerely hope it will go a long way and I will keep my trust and confidence in their offering and top quality service. Prior to visiting Mazda dealership, I walked out of 5 dealerships. Typically, they pushed you so much that you end up buying their car and later regret your decision. So no pressure sales ever. At the end I would like to say we should always treat people with respect and dignity and they return your favor. If they do not then they are not going to respect or like or worth time investing in. Saad More

Renee Mauro CX-5 Mazda I had the best experience in buying a car thanks to Heather Massey, she goes above and beyond. Very helpful and so patient with me. I will tell friend I had the best experience in buying a car thanks to Heather Massey, she goes above and beyond. Very helpful and so patient with me. I will tell friends, family and people I run into to buy from her, best experience ever, THANK U HEATHER More

Old car suddenly died and they helped me get a new one! I was in a pretty tough spot when I went to CJ Wilson. My car of 10 years died suddenly. It was old and worthless. I recently moved to the central cos I was in a pretty tough spot when I went to CJ Wilson. My car of 10 years died suddenly. It was old and worthless. I recently moved to the central cost so my savings were pretty much cleaned out. Not having any money for a down payment, I just showed up thinking I'd be looking around and figuring out how much money I'd need to save. I've had my eye on Mazdas for a while so I stopped by CJ Wilson to see what the new cars were like to drive. I fell in love with a little firey Mazda 3 and started to talk to them about my financial situation. I thought I was just researching but they got me into a lease without having to put anything down. They amortized the down payment, delivery fees, tax, title, and licensing over the whole lease period and even made the first payment(s) for me. I drove off with a brand new car at the exact trim level I wanted and averted a potential crisis thanks to Heather! Considering my car died suddenly and inconveniently, this turned out to be a happy accident. Love my new car, I'm so impressed with Mazda's build quality, and would sincerely recommend this dealership anyone. Now my fiancé wants to buy a Mazda from them! More

I received a tire change and car wash. I love going to CJ Wilson Mazda it was truly a great experience they had no openings for a tire change, yet managed to get me in and fixed everything I love going to CJ Wilson Mazda it was truly a great experience they had no openings for a tire change, yet managed to get me in and fixed everything in less than 2 hours. They also washed my car and made sure my car was ready when I got there. I recommend this dealership for everyone. More

Great Car Buying experience if you want to buy a Mazda, this is a great place. Friendly, not pushy. Benny responded to my email inquiry promptly and invited me to check out the if you want to buy a Mazda, this is a great place. Friendly, not pushy. Benny responded to my email inquiry promptly and invited me to check out the inventory. When I arrived, he introduced me to Mina who was just great. Mina was patient and took the time to find out what I liked and didn't like about the various cars I'd looked at. She put the time in to figure out what I really wanted without trying to convince me otherwise. There was no pressure but I felt a genuine interest in putting me in the right car. She searched the entire inventory to find just the right fit. She put the time in to explain the features of the car and the service program. She didn't try to push me on the add ons but went through each one with a detailed explanation of the benefits. I'll refer all I can to Mina. Thanks! More

Good experience Happy friendly dealership that worked hard to get me the car and deal I wanted. Thanks Mina and Kris. For all the help and hard work Happy friendly dealership that worked hard to get me the car and deal I wanted. Thanks Mina and Kris. For all the help and hard work More

Car sales culture can make good people bad Kevin seems like a genuinely good guy, sweet man, family man. I've spent over 7 years in sales so I get how a shameless, sleazy office culture can see Kevin seems like a genuinely good guy, sweet man, family man. I've spent over 7 years in sales so I get how a shameless, sleazy office culture can seem normal once you're part of it. I purchased a 2016 new Miata grand touring, electing to finance. I was shopping around on cargurus and auto trader. CJ Wilson's price was discounted but $1,000 above another dealership. Kevin says he has approval to match and beat their price. He texts me I'll be saving $5600. I told him I'm not driving to his location to save only $1 or $10 because the other dealership is 20 miles closer. We talk and text during the day and he says I'm going to be very happy with the price, but he can't guarantee an exact quote over the phone. In good faith, I let him run my credit. My FICO is 792. Example 1: At the dealership, time to talk numbers. He quotes me $5 less than the other dealership. This is also less than the $5600 in savings he texted. He says sheepishly, "but that's why I'm taking you out to lunch after." Example 2: re: numbers. I'm wondering why my monthly payments are as much as they are. FICO is 792 and I'm putting down more than $2k which should cover taxes and licensing. He says we're either going to get you on a large downpayment or we're going to 'get you' on a high interest rate. Wouldn't you be insulted by this xxxxxxxx? Why would I want to have lunch with someone that just screwed me in any way? Example 3: human error. The dealership is suppose to give you 2 keys. Somehow one of the keys was for the wrong car. Kevin took a picture of the overnight package, but didn't send it till I, as the consumer, took responsibility for the expense to ship the key back. Does that seem professional to you? Again, I do think Kevin is a good guy, and he probably doesn't think he did anything wrong. Because 'we all need to get paid' and 'that's just the way things are'. I get it. More