CMA's Colonial Honda

First time buyer We had an excellent experience dealing with Walter Cooke and the staff at Colonial Honda. They made us feel at ease with every decision that was made. We had an excellent experience dealing with Walter Cooke and the staff at Colonial Honda. They made us feel at ease with every decision that was made. They explained every option that was available, but never pressured us to pick an option that wasn't right for our needs. More

Carl and Jeffrey I have been a customer of Colonial Honda since 1987...reason being, the sales staff and the first rate service department under the management of Carl I have been a customer of Colonial Honda since 1987...reason being, the sales staff and the first rate service department under the management of Carl Solo. I always ask for and have my 4 Hondas serviced by Jeff Magnum, a very thorough technician who work is always top notch. My oldest Honda Pilot has 312,000 miles and still runs great.. The service department keeps me coming back. Henry Hayes Jr. More

Horrible Customer Service On Friday, October 25th I contacted Colonial Honda because I was interested in locating a 4WD 2015 Honda Pilot. Judd (the salesperson) said they only On Friday, October 25th I contacted Colonial Honda because I was interested in locating a 4WD 2015 Honda Pilot. Judd (the salesperson) said they only had a 2WD but that there was a 4WD available at their Colonial Chevy dealership and that he would have it brought over on Sunday. I didn't hear from him but followed up with a phone call around 1pm. He stated that he had indeed brought it over from the Chevy dealership. My wife and I drove to the Honda dealership to take a look at it. We liked the Pilot but when we started discussing the price, Greg (the manager) said that he was unsure how much negotiating space he had on the vehicle and asked if he could call us on Monday with a quote. He said we would get in touch with us around 11am since Monday mornings can be busy. We said that would be fine. We heard nothing from him and around 4pm I called Judd to get an update. He did not know what was going on but did call me around 6pm with some numbers. They seemed high but said that I would let him know first thing in the morning which I did. Around 8:30, prior to their opening I called to tell him we would take the car. Judd said he would let Greg know. About an hour later I received a phone call from Judd stating that the Pilot was sent back to the Chevy dealer and it sold overnight. I called the Chevy dealership and it, in fact, hadn't sold! I then went down to the Chevy dealership and the salesperson informed me it was indeed still for sale! The process of looking at the vehicle took about 15 minutes. We then sat down in his office to discuss price. At that point someone called him out of his office and magically the Pilot was now sold. This process is unexplainable. I can't figure out why they wouldn't sell to me. I am not alleging a discrimination suit but something was incredibly, remarkably wrong. Poor communication perhaps but definitely extremely poor customer service More

Good experiences Every time I come they inform me of everything that's wrong with my car and the wait it's never really wrong they attend to all your needs Every time I come they inform me of everything that's wrong with my car and the wait it's never really wrong they attend to all your needs More

2014 Honda Accord Ty was a good help with the vehicle purchase and answered all my questions and Mike was a good help with the finical center love the service there. Th Ty was a good help with the vehicle purchase and answered all my questions and Mike was a good help with the finical center love the service there. Thanks to Chris for sending me pictures of the vehicle prior to the test drive. More

Happy Honda Customer I recently traded in my 2009 Honda CRV for a 2019 Honda CRV. I am very happy I decided to make the move. Mr. Watson was very knowledgeable and ma I recently traded in my 2009 Honda CRV for a 2019 Honda CRV. I am very happy I decided to make the move. Mr. Watson was very knowledgeable and made the transition seamless. Mr . Watson is definitely the person to go to at Colonial Heights Honda dealership. I love my new Honda and the service I received was excellent 😊 Thanks Veronica M More

Pleasant Experience Although I didn’t get the deal I had hoped for (not necessarily a bad deal), I did get the car! Aaron Parsons, our salesman, was knowledgeable, enthus Although I didn’t get the deal I had hoped for (not necessarily a bad deal), I did get the car! Aaron Parsons, our salesman, was knowledgeable, enthusiastic, and a delight to work with! Sabrina Thomas did her best and found us a very beneficial financing rate, and made the whole paperwork process as painless as possible. When the car was ready, the service department had worked to make it appear brand new! A few days after the sale, Aaron followed up with a telephone call to make sure everything was going well with our purchase (something I’ve grown to appreciate from a good dealership). Altogether, I was very satisfied, and wouldn’t hesitate to recommend Colonial Honda for a new or used car. More

More than a great deal at Colonial Honda Salesman did a great job and management followed his lead by making the deal I wanted. Got the car I wanted at a price I wanted. Easy & done! Salesman did a great job and management followed his lead by making the deal I wanted. Got the car I wanted at a price I wanted. Easy & done! More

An easier experience than I expected Tim Watson was great to work with. I appreciate his straight forward style and no pressure approach. He was patient and professional and I would hi Tim Watson was great to work with. I appreciate his straight forward style and no pressure approach. He was patient and professional and I would highly recommend him. Thank you More

Outstanding experience from walk in until drive out. Jimmy was a great salesman, I'll surely recommend him to family and friends. Once again, thanks. Jimmy was a great salesman, I'll surely recommend him to family and friends. Once again, thanks. More