Valley Honda - Service Center

Stick with Valley After dealing with an out of state dealership on a warranty issue, my wife and I were ready to give up. Mike in service is an excellent mechanic who After dealing with an out of state dealership on a warranty issue, my wife and I were ready to give up. Mike in service is an excellent mechanic who was able to diagnose and prove the out of state service tech wrong, allowing the parts needed to fix our problem covered under the warranty. While in the waiting area, Ken had no knowledge of our situation, but Ken took the time to talk to us about the issues and our concerns of wanting to trade the car. Ken offered to help us in anyway he could. Ken was able to find us several pickups on the various Valley lots, and with the help from Kevin and his calculator, Ken was able to put us into the truck we thought was only a dream. Although we traded our Honda off for another brand truck due to the frustrations from another dealership, we will be returning for another Honda to replace our 2nd car. More

Service Person Harris was Excellent Harris helped me twice this week. I thought his advice was excellent--definitely will go back if he is available. I find service has not been so good Harris helped me twice this week. I thought his advice was excellent--definitely will go back if he is available. I find service has not been so good from the main manager's office--hounded to fill out surveys after oil change, encouraged to have unnecessary add-ons (draining of transmission fluid, air filter swaps, etc.). Also at manager's level run around on finding out what is causing mysterious noise when my car is started on a hill. More

Patient and kind! Last week my 20-something niece broke down on her way home from TN. Amanda Fitzwater in Service was so helpful & patient with me as I called multiple Last week my 20-something niece broke down on her way home from TN. Amanda Fitzwater in Service was so helpful & patient with me as I called multiple times from MD to check on the progress. At one point, she had two techs working on the vehicle. My niece got home safe and sound and I am very thankful to the team there for making that happen! More

Outstanding service. Visiting Valley Honda on 6/1/2017, was a GREAT experience! I arrived early for my appointment but no worries, Josh Fix said we will get started in jus Visiting Valley Honda on 6/1/2017, was a GREAT experience! I arrived early for my appointment but no worries, Josh Fix said we will get started in just a few minutes. I gave him my keys and went and relaxed. After a short visit with other customers, Josh was saying your ready to go, Thanks so much More

Initial problem with new vehicle quickly resolved and great attention to detail! Adam arranged for a pick up of the vehicle, new part ordered and installed quickly and great attention to detail! Adam arranged for a pick up of the vehicle, new part ordered and installed quickly More

Came home with a new CRV! We visited Valley Honda in Staunton, Va, for a service issue on our 2014 CRV. While waiting for the service to be completed, We visited Valley Honda in Staunton, Va, for a service issue on our 2014 CRV. While waiting for the service to be completed, we looked around and ended up getting an appraisal for our Honda. She was extremely nice and helpful. Alot of sales people are very pushy, but I must say she wasn't like that at all. She helped us find just what we needed....or wanted!!! We really didn't need a new CRV, but we brought one home! Elliot, the sales manager, was also very kind, as all of the staff at Valley Honda. We received much better service there than at Harrisonburg Honda, where we purchased our previous CRV. Needless to say, we will continue to do business with Valley Honda in Staunton,Va. A big Thank You to all employees!!! More

Excellent Service Experience Took my 2012 Honda Pilot in because it would not start sometimes. Discussed with Josh Fix, service rep, listened to my car problem and was very respon Took my 2012 Honda Pilot in because it would not start sometimes. Discussed with Josh Fix, service rep, listened to my car problem and was very responsive. My wife and really appreciated his attitude and response to our car issue. Left car with dealership and they resolved our starting problem. Very please with our experience at Valley Honda and Josh. More

Needed 60,000 mile service and a heater issue fixed. Our 2012 Civic EX had a heater issue and we needed the 60,000 mile service performed. We were blown away with their eagerness to have the heater repl Our 2012 Civic EX had a heater issue and we needed the 60,000 mile service performed. We were blown away with their eagerness to have the heater replacement work covered under warranty!! It was an all day job for a complete dash removal and not cheap but they got it covered and all is fine now. They did great work and we couldn't be happier. More

Always efficient and professional Valley Honda is the only one I trust with my Honda's. I run my cars hard and I want them to be well taken care of when they need any type of service Valley Honda is the only one I trust with my Honda's. I run my cars hard and I want them to be well taken care of when they need any type of service. There are closer Honda dealers to where I live, but Valley Honda is where I take my cars. Paul More

Came in for service, drove off with a new car! I'm so thankful for the honesty of the service department. The cost to repair my old, used car wounldn't be worth it. With the help of the team at V I'm so thankful for the honesty of the service department. The cost to repair my old, used car wounldn't be worth it. With the help of the team at Valley Honda, I ended up purchasing a new car. They really worked with me to find something that met my needs & budget. Special shout-out to Jenna who went above & beyond with her service to me. Thanks Jenna! More