CMA's Valley Subaru

Patient and kind We had such an easy time at Valley Subaru. Frank was incredibly patient as I took weeks to decide. He walked us through the process and ensured the be We had such an easy time at Valley Subaru. Frank was incredibly patient as I took weeks to decide. He walked us through the process and ensured the best deal. Thanks Frank! More

Awesome Experience Kaleb gave us the deal that we are looking for, that is why we were able to buy our dream car. He is very prompt in responding to our email inquiries, Kaleb gave us the deal that we are looking for, that is why we were able to buy our dream car. He is very prompt in responding to our email inquiries, he does frequent follow up in his emails and updated us with the availability of the car that we wanted. He even drove us to our bank to process our payments! He is really dedicated and his customer service skills are superb. Maher, the financial officer was also very helpful in facilitating the process for our auto loan financing. We thought that we'll get the car the next day, but surprisingly we got it in a few hours after we arrive to fill out some paperwork! Which is amazing! Josh was also very helpful to us. We commend Kaleb, Maher and Josh and the whole Subaru team for the awesome car buying experience that we had. More

Great experience, excellent people. Quick responses to email inquiries. They respected my wishing to transact over email. They were honest and up front when other dealerships were not. Quick responses to email inquiries. They respected my wishing to transact over email. They were honest and up front when other dealerships were not. They drove to meet us close to home and work so that we could test drive the vehicle. They secured our vehicle from another dealership in a timely manner and just as promised. There were no surprises when we went to pick up the vehicle and they were incredibly nice. I would highly recommend this dealership. More

New Car I’m so grateful Frank took so much time and energy to get my dream car!! Words can’t describe how happy I am! Everyone is awesome at Valley Subaru! I’m so grateful Frank took so much time and energy to get my dream car!! Words can’t describe how happy I am! Everyone is awesome at Valley Subaru! More

less than truthful to get you into the dealership I called the dealership last Friday inquired about a specific vehicle and after talking with the salesperson scheduled an appointment for the next day I called the dealership last Friday inquired about a specific vehicle and after talking with the salesperson scheduled an appointment for the next day. I specifically asked the question: Is there flexibility on the asking price and was told "Yes, we want to sell you the vehicle so yes we can be flexible on the price". My wife and I drove 2 hours from Richmond to the dealership for the scheduled appointment (arrived on time, as agreed) and test drove the vehicle. I brought a tire tread gauge with me. Tires were less than 5/32 (yet, I was advised on the phone the tires had 5/32 tread) so I asked for a 5 percent reduction in price of about $1300, since all 4 tires on the AWD would need to be replaced soon. Salesperson refused and would only reduce the price by $200. I told him he should not have told me there was flexibility in the price if he was only going to consider a $200 price reduction. $200 IS NOT FLEXIBILITY on a car with an asking price of almost $27,000 ! I passed on the purchase and wasted another two hours driving back to Richmond. In short, less than truthful on the phone to get you into the dealership. More

Great job Easy buying experience. They made buying a car easy. Friendly helpful people who want to see you get what you are looking for without being pushy Easy buying experience. They made buying a car easy. Friendly helpful people who want to see you get what you are looking for without being pushy More

New CrossTrek Owners We had a great "shopping" experience with Frank. He knows a lot about Subaru. However, when it came time to complete the purchase Maher was determined We had a great "shopping" experience with Frank. He knows a lot about Subaru. However, when it came time to complete the purchase Maher was determined not to take "no" for an answer when it came to extended warranty. If I had it to do over, I would have walked out and not completed the purchase. He was so distracted with finding a way to convince us, "buying down interest rate, reducing price of warranty" that he failed to apply our down payment. Not once has he admitted his mistake nor apologized. We had to return to dealership to sign a new contract and we did not get a copy of this new contract. I am just waiting to see if everything is as it should be when the info comes from the bank. Frank was great, but Maher turned what should have been a positive experience very sour. And an inconvenience, too. More

A wonderful experience! We enjoyed spending time with Frank Smith and learning about the different choices in AWD vehicles that are available now. He helped us find the perfe We enjoyed spending time with Frank Smith and learning about the different choices in AWD vehicles that are available now. He helped us find the perfect car for us and in the color we wanted! We are so grateful for the time he spent to help us get exactly what we wanted. More

Helpful Purchase Experience Our experience of buying a used 2016 Subaru Forester from Frank Smith at Valley Subaru turned out to be a very helpful and pleasant experience. Frank Our experience of buying a used 2016 Subaru Forester from Frank Smith at Valley Subaru turned out to be a very helpful and pleasant experience. Frank Smith went out of his way to make sure all the things were done to our satisfaction before the car was delivered. More

great purchase experience!!!!! I have always hated buying a new car, It would take all day, cost a arm and leg. Thanks to Caroluce. I found the Subaru I wanted at a fair price, Ca I have always hated buying a new car, It would take all day, cost a arm and leg. Thanks to Caroluce. I found the Subaru I wanted at a fair price, Came back to pick up the car, was in and riding home in less then three hours. What a great experience!!!!!! Caroluce was so knowledgeable and really knew her subarus. Made us feel like we were the only ones in the the shop. Thanks Vally Subaru!!!! More