CMA's Valley Subaru

Happy Customer We found an affordable certified pre-owned vehicle online for our granddaughter. Patrick Hecht was so helpful and knowledgeable, which made us feel We found an affordable certified pre-owned vehicle online for our granddaughter. Patrick Hecht was so helpful and knowledgeable, which made us feel at ease during the purchase. Kevin was helpful with financing. Our granddaughter is now the proud owner of her first Subaru. More

Friendly and dedicated staff Staff went out of their way to make it possible for me to purchase my Subaru Crosstreck. Thank you Patrick Hecht for making my first car buying experi Staff went out of their way to make it possible for me to purchase my Subaru Crosstreck. Thank you Patrick Hecht for making my first car buying experience a great one! I am now a proud, DEDICATED Subaru owner! More

accommodating to the max! Great prices on certified pre-owned vehicles, bent over backwards to make the financing work for me, didn't insult me on their offer for my trade-in l Great prices on certified pre-owned vehicles, bent over backwards to make the financing work for me, didn't insult me on their offer for my trade-in like other big name dealerships, even fed us pizza for lunch! More

Personal, helpful, made sure we were satisfied when we left. They helped us with our trades and got us into our new Forrester. They were friendly, and wanted to make sure we were happy and satisfied. They were n They helped us with our trades and got us into our new Forrester. They were friendly, and wanted to make sure we were happy and satisfied. They were not pushy and this made the experience a pleasant one. We will be back to purchase future cars at Valley Subaru. More

Great car, good people. I purchased a new Crosstrek through the internet. The process was easy and the folks were willing to listen to my needs and wants. Patrick Hescox proc I purchased a new Crosstrek through the internet. The process was easy and the folks were willing to listen to my needs and wants. Patrick Hescox processed the car for me when I picked it up making the transaction very smooth and efficient. Patrick was very professional and very forthcoming as to what to expect during the purchasing process. He was easy to talk to and he did an excellent job of going over my new Crosstrek, answering all of my questions. He knew about the car and its background and how it fit into the whole Subaru line. Based on his knowledge and willingness to entertain all of my questions I will certainly recommend him to friends and if he is still there in 20 years, I’ll get my next Subaru from him. More

Pleasant, low pressure experience w plenty of value Frank was courteous and knowledgable. He listened to my needs and presented options that fit them. It was a low pressure and pleasant experience. The Frank was courteous and knowledgable. He listened to my needs and presented options that fit them. It was a low pressure and pleasant experience. The sales manager, Brandon, was also a pleasure to work with. More

Excellent experience! This was my second car bought from the Valley family of motor cars. First one was a Honda, and this latest one a Subaru. Both times I was treated e This was my second car bought from the Valley family of motor cars. First one was a Honda, and this latest one a Subaru. Both times I was treated extremely fair - and both times got top dollar for my trade-in. My latest purchase with Valley Subaru was though Frank Smith. I would highly recommend going to see Frank - he offered me only what I needed and wanted, and found it for me. More

sold me a car with an active recall normally I do not post negative feedback, however this time I thought it was worth mentioning the issues I had. I had picked out multiple cars to loo normally I do not post negative feedback, however this time I thought it was worth mentioning the issues I had. I had picked out multiple cars to look at and arrived to meet with an individual. I was running late so I called and spoke to this individual. He said no problem see you then. I arrived I was greeted by 2 different sales people. those individuals advised me the person I was meeting with stepped out and would be back shortly and they said lets get started. I sat there for over 1.5 hrs waiting for them to set up my financing instead of looking at the cars I chose. they would not even take me out to see the cars. I never even got to meet up with the individual I had made the appointment with. I was just treated like a number not an individual. So we went to lunch and almost didn't go back to the dealership. But I had to so I could get back my tax return my bank statements. and pay stubs. When we arrived the person we initially started with was with another customer. So no intention of doing business I walked back to the sales managers office to get my documents. I stood there 10 minutes then the salesperson came back and said something to me and walked into the office then the manager acknowledged her he told her a specific car to show me. She then came out with some keys and said this is the car that matches your financing. ( im just happy it was one on my list) so I said ok lets look at it. I was there so maybe this is not going to be so bad. The car was nice | liked it. and decided to look at price. they said they lowered the price to match what I could get approved for in financing. The price was what Kelly Blue book recommended for that car in that condition. so I did not argue the price but I wish I did now. They also left me with a little over a half a tank of gas. Every Time I have bought a car from a dealer they filled my tank prior to me leaving with the car. When I got home I remembered there were thousands of cars being recalled for faulty airbags. we immediately looked up the make and model. It was on there. I called the dealership the very next day I was told no it was not fixed and I could take it to Brown which was closer to me to get it fixed. Why was I not told about the recall or that it was needed or better yet it should have been fixed before putting out there for sale. When I called Browns to request the repair they asked me why didn't Valley fix this before you sold this to you. So Im skeptical to refer to anybody. I felt like a number not a customer. I went there with the intention to buy a car. I can say that they were friendly enough but that is it. More

Awesome experience Very smooth and fast transaction made bying a car much easier, great customer service, manager and staff very knowledgeable, overall it was an awesome Very smooth and fast transaction made bying a car much easier, great customer service, manager and staff very knowledgeable, overall it was an awesome experience More

First Time Car Buyer This was my first experience buying a car, and I knew I wanted a Subaru. After a bad experience at another dealership, I drove over an hour to do busi This was my first experience buying a car, and I knew I wanted a Subaru. After a bad experience at another dealership, I drove over an hour to do business with Valley Subaru. They had been helping me since I began looking at cars and they definitely deserved my business. They helped me get everything I needed together for the sale, talked with me about all of my warranty options, and showed me all of the features in the car. I am very pleased with their help and the effort they have put in to my first car buying experience. More