Cable Dahmer Buick GMC of Kansas City

worst buying experience ever I had a very bad experience with this company when I was buying my car.. they are the worst I have ever dealt with and would never go back there to bu I had a very bad experience with this company when I was buying my car.. they are the worst I have ever dealt with and would never go back there to buy a car... I also would not recommend them . They only think about the money they can get from you at any cost....... Poor Poor Poor .. they try and force cars on you that you do not want to buy and what they can't sell ... More

Wonderful experience My experience at the dealership was great. Travis was exceptional to work with and really listened to my specifications of the type of amenities I was My experience at the dealership was great. Travis was exceptional to work with and really listened to my specifications of the type of amenities I was looking for in this next purchase. The only issue was the long wait to finish up with financing due to in-store issues but with the level of service performed that small issue can't be held against them as all companies will have some type of downfalls to deal with. Keep up the great work and I look forward to working with u guys in the future for the next purchase of my daughters cars:) More

They treated me like family. Dominique and Phillip provided the utmost, excellent service that any sales people can provide to their customer. When looking at different cars she t Dominique and Phillip provided the utmost, excellent service that any sales people can provide to their customer. When looking at different cars she thought would best suit me, you can tell Dominique is very knowledgeable and experienced in the sales business. She answered ALL of my questions and knew all features on the cars she showed me. She ensured that I understood everything about the cars and if I looked confused, she showed me again. The night I took home my amazing 2015 Buick Verano, Dominique even text me information about how to program my garage remote at 10:00 pm. Phillip provided me the best possible deal on my financing and I appreciate his help. I definitely recommend my family and friends to buy a car from Hendrick Buick GMC. More

Bad Experience Trying to Cancel GAP Policy Previously purchased a 2011 Buick Enclave with a GAP policy from Hendrick Buick GMC in July 2013. Traded this vehicle to Hendrick Lexus North on 11/ Previously purchased a 2011 Buick Enclave with a GAP policy from Hendrick Buick GMC in July 2013. Traded this vehicle to Hendrick Lexus North on 11/20/2015, and asked them to cancel the GAP policy. They told me that I would have to cancel this at the Hendrick Buick GMC location, so I drove there. I met with Stephanie Wolf and provided copies of the paperwork showing the Buick was traded. She told me that the GAP policy could not be cancelled until BMO Harris Bank mailed the Lien Release to my home address and I provide her with a copy of that letter. I waited unti 01/04/16 and no letter arrived. I called BMO Harris Bank and they said they always send the Lien Release letter to the dealership and that Hendrick Lexus North received it on 12/02/2015. I contacted Hendrick Lexus North and had them email me a copy of the letter on 01/04/2016. I forwarded that email to Stephanie Wolf. I sent a follow-up email to Stephanie on 01/16/2016 asking if everything was in order, but received no reply. I left a voicemail message on 01/18/2016, and she replied via email that she submitted everything a couple of weeks ago. On 02/01/2016, I called the GAP company and they told me that the policy still wasn't cancelled. I called Hendrick Buick GMC and they said the check was mailed on 01/28/2016. I finally received my check, which was postmarked on 01/30/2016. This whole ordeal could have been resolved in a more timely manner if the people working in both Hendrick dealerships communicated with each other and not leave it up to the customer to do their jobs. Providing misinformation about where Lien Letters are sent, lack of follow-up skills, and not responding to phone calls/emails on a timely basis just goes to show you that Hendrick's does not care about customer service after the vehicle sale. More

Outstanding All my expectations were met and then some. They really made sure to go the extra mile. Travis and the management team went above and beyond. Highly r All my expectations were met and then some. They really made sure to go the extra mile. Travis and the management team went above and beyond. Highly recommend! Thanks guys! More

Family friendly Even when things go wrong-multiple times- Travis and the Hendricks GMC management team were kind enough to treat me like family. I'm used to first cla Even when things go wrong-multiple times- Travis and the Hendricks GMC management team were kind enough to treat me like family. I'm used to first class service having grown up in the GM family myself, and I couldn't have asked for better care, service, or understanding of the situation. I think we finally landed on the right truck. Thanks for taking care of our family in service and in buying new vehicles. Best, Austin Klein More